The below is for terminals operating in standalone (manual) mode. If your terminal is integrated to your Point of Sale or Electronic
Cash Register refer to the integration guide, which includes instructions on how to switch between integrated and standalone modes.
Quick Reference Guide |
Smartpay PAX S920
(GPRS)
Transacting
Key buttons
• To start a transaction select the required transaction type and
enter an amount
• To tab between the transaction type screens press
up/down ARROW
keys
• Press
MENU
key to for
EFTPOS
configuration, diagnostics and admin functions
• Press
ALPHA
to access
QUICK MENU
Wherever possible the customer should present their own card (swipe/insert/tap) to the
terminal after the transaction amount is entered.
Purchase
Purchase with cash out
Refunds
Basic troubleshooting
Loading Paper
1. Select
PURCHASE
2. Type in the purchase amount and press
ENTER
3. Present terminal to customer – they will be prompted on
screen to
PRESENT / INSERT
or
SWIPE CARD
4. Customer taps, inserts or swipes card
a. Insert or swipe
- customer follows screen prompts to
select account and enter PIN
b. Tap
- for transactions over $80 the customer will be
prompted to enter their PIN
5. Terminal displays
ACCEPTED
or
DECLINED
result
6. Receipt will be offered (depending on receipt print/
prompt settings)
1. Select
PUR/CASH
2. Type in purchase amount and press
ENTER
3. Type in cash-out amount and press
ENTER
Remainder of transaction is as per steps 3-6 of
PURCHASE
(Contactless is not available for cash out transactions)
.
If you have refund enabled you can get merchant refund cards
from your merchant bank.
1. Select
REFUND
and terminal prompts for
MERCHANT
REFUND CARD
2. Swipe
MERCHANT REFUND CARD
and enter
REFUND PIN
3. Type in
REFUND
amount and press
ENTER
Remainder of transaction is as per steps 3-6 of
PURCHASE
1. Engage printer cover release flap to open printer bay
2. Remove existing roll core and place new roll in printer well.
The tongue of paper should be feeding up from underneath
and out towards the top of the terminal.
3. Pull out tongue of paper so it is coming out of feeder and
close the printer cover.
Order accessories and paper rolls for your terminal at
smartpay.co.nz/store
MAR
-9
5-0
4-05
19
Is your terminal connecting to Paymark?
You can try a performing a manual logon into the Paymark
network. To perform a manual logon, press
ALPHA
>
LOGON
.
It will print a receipt with ‘Merchant Logon Accepted’ if it is
connected to Paymark.
If it displays transmission error, give our technical support
team a call.
Has your printer paper been installed properly?
Check the paper rolls have been put in the right way up.
Make sure the printer cover is tightly closed.
Manual Log On:
ALPHA
>
1
Reprint last receipt:
ALPHA
>
2
Settlement inquiry:
ALPHA
>
3
Common Admin Functions
