SMART Board MX V2 Series, User Manual

Page: 39 / 48

Chapter 5
31 smarttech.com/kb/171554
Chapter 5: Troubleshooting
The display isn’t turning on 31
The screen is blank or there’s a problem with the image on the screen 32
There’s no sound or there’s a problem with the sound 33
Touch isn’t working as expected 34
The pens and erasers aren’t working as expected 35
iQ apps aren’t working as expected 35
SMART software on connected computers isn’t working as expected 35
The SMART PCM8 OPS PC isn’t working as expected 36
Contacting your reseller for additional support 36
This section explains how to resolve a variety of common issues with the display and
SMART PCM8 OPS PC (if installed). If your specific symptoms aren’t covered below or the solutions
to the symptoms don’t work, refer to the SMART knowledge base for additional troubleshooting
information
community.smarttech.com/s/topic/0TO0P000000Xt5yWAC/mx-series
The display isn’t turning on
Symptom Troubleshooting steps
The power light isn’t lit.
l
Make sure the power cable is securely fastened to the power outlet and the
display.
NOTE
If the power cable is connected to a power bar, make sure the power bar is
securely fastened to the power outlet and turned on.
l
Make sure the switch beside the AC power inlet is in the ON (I) position.
l
Make sure the power outlet is working by testing it with a different device.
l
Make sure the power cable is working by testing it with a different device.
The power light is lit, but the screen
is blank.
l
Determine if the problem is with the video.
l
Restart the display.