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SMART Board MX Pro Series Installation And Maintenance Manual Download Page 16

Chapter 1

Welcome

smarttech.com/kb/171555

16

For more information about the remote control, see the

SMART Board MX and MX Pro series interactive

displays user guide

(

smarttech.com/kb/171554

).

Identifying your specific model

There are several series of SMART Board MX and MX Pro series interactive displays:

SMART Board MX (V3)
series

SMART Board MX (V2-
C) series

SMART Board MX (V2)
series

SMART MX series

SBID-MX255-V3

SBID-MX265-V3

SBID-MX275-V3

SBID-MX286-V3

SBID-MX255-V3-PW

SBID-MX265-V3-PW

SBID-MX275-V3-PW

SBID-MX286-V3-PW

SBID-MX255-V2-C

SBID-MX265-V2-C

SBID-MX275-V2-C

SBID-MX286-V2-C

SBID-MX255-V2-CPW

SBID-MX265-V2-CPW

SBID-MX275-V2-CPW

SBID-MX286-V2-CPW

SBID-MX255-V2

SBID-MX265-V2

SBID-MX275-V2

SBID-MX286-V2

SBID-MX255-V2-PW

SBID-MX265-V2-PW

SBID-MX275-V2-PW

SBID-MX286-V2-PW

SBID-MX365

SBID-MX375

SBID-MX386

SBID-MX265

SBID-MX275

SBID-MX286

TIP

For help identifying your SMART Board MX (V2, V2-C, or V3) series
model, see the label on the left side of the display.

Accessories

Accessories for the display include:

l

SMART OPS PC module

l

Stands

l

USB extenders

Summary of Contents for Board MX Pro Series

Page 1: ...X065 V3 SBID MX075 V3 SBID MX086 V3 SBID MX055 V3 PW SBID MX065 V3 PW SBID MX075 V3 PW SBID MX086 V3 PW SBID MX255 V2 C SBID MX265 V2 C SBID MX275 V2 C SBID MX286 V2 C SBID MX255 V2 CPW SBID MX265 V2 CPW SBID MX275 V2 CPW SBID MX286 V2 CPW SBID MX255 V2 SBID MX265 V2 SBID MX275 V2 SBID MX286 V2 SBID MX255 V2 PW SBID MX265 V2 PW SBID MX275 V2 PW SBID MX286 V2 PW SBID MX365 SBID MX375 SBID MX386 SBI...

Page 2: ...other countries All third party product and company names may be trademarks of their respective owners Copyright notice 2021 SMART Technologies ULC All rights reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language in any form by any means without the prior written consent of SMART Technologies ULC Information in t...

Page 3: ...Use only power cables that match the AC voltage of the power outlet and that comply with your country s safety standards l If the glass is broken do not touch the liquid crystal To prevent injury handle glass fragments with care when disposing of them l Do not move or mount the display by connecting rope or wire to its handles The display is heavy and failure of the rope wire or handle could lead ...

Page 4: ...fy the fire enclosure requirements of IEC 62368 1 l You must connect the USB cable that came with the display to a computer that has a USB compliant interface and that bears the USB logo In addition the USB source computer must be compliant with IEC 62368 1 The source computer must be CE marked and carry safety certification marks for Canada and USA This is for operating safety and to avoid damage...

Page 5: ... ENERGY STAR ENERGY STAR is the government backed symbol for energy efficiency providing simple credible and unbiased information that consumers and businesses rely on to make well informed decisions ENERGY STAR certified products are the simple choice for energy efficiency making it easy for consumers and businesses to make purchases that save them money and protect the environment The U S EPA en...

Page 6: ...rsons This transmitter must not be co located or operated in conjunction with any other antenna or transmitter Innovation Science and Economic Development Canada statement This device complies with RSS 247 of the Innovation Science and Economic Development Canada Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accep...

Page 7: ...iance with Directive 2014 53 EU WARNING Operation of this equipment in a residential environment this equipment may could cause radio interference The full text of the EU declaration of conformity is available at the following internet address smarttech com compliance The frequency band and the maximum transmitted power in EU are listed below Transmitting Band MHz Maximum Transmit Power EIRP dBm 2...

Page 8: ... other devices 33 Installing SMART software 34 Connecting room computers and guest laptops 35 Connecting a SMART OPS PC module 41 Connecting other devices 42 Connector diagrams 46 Chapter 4 Maintaining the display 54 Turning off turning on and resetting the display 54 Cleaning and maintaining hardware 56 Configuring the network for SMART Board MX s firmware update 60 Updating the display s firmwar...

Page 9: ...0 Advanced 91 Update 92 Recovery 93 About 93 Appendix C Managing SMART Board MX V3 V2 and V2 C series displays using RS 232 95 Configuring the serial interface settings 96 Commands and responses 97 Power state commands 99 Input commands 101 Brightness commands 101 Freeze commands 101 Screen shade commands 102 Volume commands 102 Mute commands 102 Firmware version commands 102 Model number commands...

Page 10: ...ndix E Enrolling the display in SMART Remote Management 114 Appendix F Hardware environmental compliance 115 Waste Electrical and Electronic Equipment and Battery regulations WEEE and Battery Directives 115 Batteries 115 More information 115 ...

Page 11: ...5 Power status light 15 Remote control and IR sensor 15 Identifying your specific model 16 Accessories 16 SMART OPS PC module 17 Stands 17 USB extenders 17 More information 18 This chapter introduces the SMART Board MX and MX Pro series interactive displays About this guide This guide explains how to install a SMART Board MX or MX Pro series interactive display It includes the following informatio...

Page 12: ... and close applications meet with others create new documents or edit existing ones visit websites play and manipulate videos and so on by touching the display s surface You can use an array of gestures within applications including panning scaling rotating and zooming in and out Writing drawing and erasing The display comes with two pens which you can use to write or draw on the screen Use your f...

Page 13: ...SBID MX255 V2 CPW SBID MX255 V2 SBID MX255 V2 PW 55 SBID MX265 V3 SBID MX265 V2 C SBID MX265 V2 CPW SBID MX265 V2 SBID MX265 V2 PW SBID MX365 SBID MX265 65 SBID MX275 V3 SBID MX275 V2 C SBID MX275 V2 CPW SBID MX275 V2 SBID MX275 V2 PW SBID MX375 SBID MX275 75 SBID MX286 V3 SBID MX286 V2 C SBID MX286 V2 CPW SBID MX286 V2 SBID MX286 V2 PW SBID MX386 SBID MX286 86 Audio The display includes two integ...

Page 14: ...lay s features while using the connected computers For more information see Chapter 3 Connecting computers and other devices on page 33 Accessory slot The iQ appliance is inserted in the accessory slot on the back of the following models l SBID MX365 l SBID MX375 l SBID MX386 l SBID MX265 l SBID MX275 l SBID MX286 NOTE With the SBID MX365 SBID MX375 and SBID MX386 models you can insert an Intel Co...

Page 15: ...The front connector panel includes connectors for USB peripherals and a computer or other input source Ambient light sensor The ambient light sensor is located in the bottom right corner of the display s frame The ambient light sensor detects the brightness of the room and adjusts the screen s brightness accordingly You can enable or disable this feature see Auto Brightness on page 79 Power status...

Page 16: ...MX275 V3 SBID MX286 V3 SBID MX255 V3 PW SBID MX265 V3 PW SBID MX275 V3 PW SBID MX286 V3 PW SBID MX255 V2 C SBID MX265 V2 C SBID MX275 V2 C SBID MX286 V2 C SBID MX255 V2 CPW SBID MX265 V2 CPW SBID MX275 V2 CPW SBID MX286 V2 CPW SBID MX255 V2 SBID MX265 V2 SBID MX275 V2 SBID MX286 V2 SBID MX255 V2 PW SBID MX265 V2 PW SBID MX275 V2 PW SBID MX286 V2 PW SBID MX365 SBID MX375 SBID MX386 SBID MX265 SBID ...

Page 17: ... s network connection Upgrades and service for the OPS PC module are easy to perform without removing the display from its mounting Stands If you want to move the display from place to place you can install it on a SMART mobile stand If you are installing the display on a wall that cannot support the display s full weight you can install the display on a SMART floor stand USB extenders As noted in...

Page 18: ...nding USB connections see USB cable extenders More information In addition to this guide SMART provides other documents for the display in the Support section of the SMART website smarttech com support Scan the QR code on the cover of this guide to view links to SMART Board MX and MX Pro series interactive display documents and other support resources ...

Page 19: ... third party stand 27 Installing the iQ appliance and Intel Compute Card 27 Connecting the Intel Compute Card 28 Connecting to a network 28 AM50 iQ appliance 29 Connecting power and turning on the display for the first time 30 About energy saving modes 32 SMART recommends that only trained installers install the display This chapter is for installers Installers should read this information along w...

Page 20: ...hich side is the front Look for FRONT on the packaging to help orient the box during transportation Using transportation aides You can use the following aides to move the display l Cart l Furniture dolly l Mechanical lift Accommodating doorways hallways and elevators In some situations you might need to remove the display from its packaging to move it through narrow doorways or hallways or onto an...

Page 21: ...r If the display s glass shatters carefully clean up the area and have the display repaired or replaced WARNING For safety and to prevent further damage do not continue to install or use the display if its glass is cracked chipped or shattered Saving the original packaging Save the original packaging and repack the display with as much of it as possible if you ever need to move the display after i...

Page 22: ...ere are no nearby heat sources directed at the display such as a radiator or heat vent l There are no nearby shelving units desks or other furniture that has doors or drawers that could hit the display l Furniture wall décor and other room features such as light switches and thermostats do not block the display and are not blocked by it You might be able to move some of these room features to acco...

Page 23: ...terference include o Reduced visibility Light sources can cause glare on the display s screen reducing its visibility o Touch system interference Many displays use infrared IR light as a key component of the touch system Strong light that hits the display s screen directly can cause interference with the touch system and prevent the display from working properly TIP To reduce light interference in...

Page 24: ...ecessed area there is at least 4 10 cm of space between the display and the recessed walls to enable ventilation and cooling Choosing a height Consider the general height of the user community when you choose the height for the display SMART recommends that you mount the display so that its top is 6 5 1 9 m from the floor NOTE If participants will be sitting at a steep angle such as in a lecture h...

Page 25: ...tion instructions smarttech com kb 171785 Contact your authorized SMART reseller smarttech com where for information on SMART s mounting options If you choose a third party option rather than one of SMART s mounting options be sure the wall mount can accommodate the display s dimensions and support the display s weight as well as the weight of any attached accessories Mounting the display Mount th...

Page 26: ...l If you re not using the included bolts to fasten the wall mount to the display see the following table Display Bolt type Minimum length Maximum length SMART Board MX V2 V2 C and V3 series 55 models M8 14 mm x mm 20 mm x mm 65 models M8 14 mm x mm 18 mm x mm 75 models M8 18 mm x mm 30 mm x mm 86 models M8 14 mm x mm 30 mm x mm SMART Board MX series 65 models Part No 1031028 M6 14 mm x mm 18 mm x ...

Page 27: ... see smarttech com accessories Using a third party stand For information on selecting and using a third party stand see Installing your SMART Board MX or MX Pro on a stand For SMART Board MX series displays Installing the iQ appliance and Intel Compute Card For more information about installing the iQ appliance in SMART Board MX series displays see the SMART Board MX series interactive display ins...

Page 28: ...y settings and set the secondary display to mirror the first TIP You can connect peripherals such as a keyboard or mouse to the Intel Compute Card using the USB receptacles on the iQ appliance Connecting to a network Before connecting the display your organization s network administrators need to configure the network to allow users to update the display s firmware automatically and use all the fe...

Page 29: ... connection in the room Network access is available when Networked Standby is enabled in Settings but not when Standby is enabled in Settings SMART Board MX V3 series SMART Board MX V2 and V2 C series SMART Board MX series AM50 iQ appliance For SMART Board MX series displays There are three ways to connect the AM50 appliance included with the SBID MX365 SBID MX375 and SBID MX386 models to a networ...

Page 30: ...me The final step in installing and configuring the display is to connect power and turn it on When you first turn on the display a setup wizard appears Follow the steps in the wizard to complete the setup To connect the display to power Connect the supplied power cable from the AC power inlet on the back of the display to a power outlet 55 and 65 models 75 models 86 models NOTE Refer to the displ...

Page 31: ...t do not remove the USB drive The USB drive contains an important firmware update 1 Flick the switch beside the AC power inlet to the ON I position o SMART Board MX V2 V2 C and V3 series 55 models 65 models 75 and 86 models o SMART Board MX series 65 models 75 models 86 models 2 Press the Power button on the front control panel or remote control 3 Select your preferred language and then tap Next 4...

Page 32: ... appears OR The display downloads and applies updates for the firmware and system software About energy saving modes The display features a number of energy saving modes l Networked standby a low power state in which the display quickly turns on when the Power button is pressed l Standby a very low power state in which the display turns on when the Power button is pressed Standby is the default en...

Page 33: ... Connecting other devices 42 Connecting USB drives peripherals and other devices 42 Connecting an external display 43 Connecting an external audio system 44 Connecting room control systems 46 Connector diagrams 46 SMART Board MX V3 series 46 Connector panel 46 Front connector panel 49 SMART Board MX V2 and V2 C series 49 Connector panel 49 Front connector panel 50 SMART Board MX series 51 Connecto...

Page 34: ...folders websites and any other open window Included with SMART Learning Suite TIP You can purchase additional licenses or subscriptions to SMART software to install on other computers The following software is also available but sold separately Software Description Licensing details SMART TeamWorks Room Software that simplifies meetings and facilitates deeper more natural interaction with on site ...

Page 35: ...an connect cables for room computers and guest laptops By installing cables in advance you make use of connectors that might not be accessible after the display is wall mounted You can then run the cables across floors or behind walls as needed l SMART Board MX V3 series Side and bottom connector panels Front connector panel ...

Page 36: ...Chapter 3 Connecting computers and other devices smarttech com kb 171555 36 l SMART Board MX V2 C series Side and bottom connector panels Front connector panel ...

Page 37: ...Chapter 3 Connecting computers and other devices smarttech com kb 171555 37 l SMART Board MX V2 series Side and bottom connector panels Front connector panel HDMI 3 ...

Page 38: ...s smarttech com kb 171555 38 l SMART Board MX series Side and bottom connector panels HDMI 1 HDMI 2 VGA Front connector panel HDMI 3 NOTES l Install SMART software on any computers you connect to the display see Installing SMART software on page 34 ...

Page 39: ...Board MX V3 V2 or V2 C series display 1 Connect the computer to the display 2 Do one of the following If iQ is enabled If iQ is disabled Tap Input on the Home screen OR Press Input on the remote control OR Press Input on the front control panel Press the Home button or the Input button on the remote control The display shows thumbnails of the devices that are connected to the display s inputs NOTE...

Page 40: ...option Setting a connected computer s resolution and refresh rate The following table presents the recommend resolutions and refresh rates for the display s USB C HDMI 1 HDMI 2 and HDMI 3 input sources Resolution Input source aspect ratio Mode Refresh rate 3840 2160 16 9 UHD 2160p 59 94 Hz 60 Hz 50 Hz 29 97 Hz 30 Hz 25 Hz 23 98 Hz 24 Hz 1920 1080 16 9 FHD 1080p 59 94 Hz 60 Hz 50 Hz 29 97 Hz 30 Hz ...

Page 41: ...ructions Connecting USB drives peripherals and other devices You can use USB drives peripherals and other devices with a computer connected to the display using the USB receptacles on the display For more information see Connecting USB drives peripherals and other devices on the next page Troubleshooting connected computers For troubleshooting information for connected computers see Chapter 5 Trou...

Page 42: ...l External audio systems l Room control systems Connecting USB drives peripherals and other devices The display includes the following USB Type A receptacles You can connect USB drives peripherals such as keyboards and other devices to these connectors and use the devices with the iQ experience connected computers and devices installed in the accessory slot such as the SMART OPS PC module SMART Bo...

Page 43: ...Speed Accessory slot SuperSpeed Hi Speed OPS PC SuperSpeed Hi Speed Connecting an external display You can connect an external display to SMART Board MX V2 V2 C and V3 series displays using the HDMI out connector on the connector panel pictured The external display will show the same image This is useful when you re using the display in an auditorium or other large space where it would be benefici...

Page 44: ...s displays have an HDMI 2 0 out connector IMPORTANT If the connected external display doesn t support HDCP the image on the external display is limited to 480p resolution For full resolution output connect a display that supports HDCP Connecting an external audio system The display includes two speakers which are designed to provide sound at the front of a room You might want to connect an externa...

Page 45: ...directly to a room computer SMART Board MX V3 series SMART Board MX V2 and V2 C series SMART Board MX series In addition to the stereo 3 5 mm out connector the display provides a Sony Philips Digital Interface S PDIF out connector pictured S PDIF is a digital audio transmission medium You need an audio system that has an S PDIF input to decode this connection to analog Most external sound bars inc...

Page 46: ...nd possibly the display Some installations may require you to integrate the display with a room control system You can use the display s RS 232 connector to connect a third party external control system to the display see Appendix C Managing SMART Board MX V3 V2 and V2 C series displays using RS 232 on page 95 NOTE Displays are not compatible with centralized remote control systems such as a unive...

Page 47: ...Chapter 3 Connecting computers and other devices smarttech com kb 171555 47 Side Bottom ...

Page 48: ...nd audio See page 35 and HDMI cables and connectors 8 USB 3 0 Type B HDMI 2 input touch See page 35 and USB cables and connectors 9 S PDIF out Digital audio output See page 44 and Digital audio cables and connectors 10 HDMI 2 0 out External display See Connecting an external display on page 43 and HDMI cables and connectors 11 RJ45 2 Network See page 28 and Ethernet network cables and connectors 1...

Page 49: ...MI 3 input video and audio See page 35 and Analog audio cables and connectors 3 USB 3 0 Type B connector HDMI 3 input touch See page 35 and USB cables and connectors 4 USB 2 0 Type A Supported USB drives peripherals and other devices See page 42 and USB cables and connectors 5 USB 2 0 Type A connector Supported USB drives Connect a USB drive to update the display s firmware SMART Board MX V2 and V...

Page 50: ...h See page 35 and USB cables and connectors 7 HDMI 2 0 in HDMI 2 input video and audio See page 35 and HDMI cables and connectors 8 RJ45 2 Network See page 28 and Ethernet network cables and connectors 9 S PDIF out Digital audio output See page 44 and Digital audio cables and connectors 10 Stereo 3 5 mm out External audio system See page 44 and Analog audio cables and connectors 11 Stereo 3 5 mm i...

Page 51: ...t a USB drive to update the display s firmware 3 USB 2 0 Type B connector HDMI 3 input touch See page 35 and USB cables and connectors 4 HDMI 3 input connector HDMI 3 input video and audio See page 35 and Analog audio cables and connectors 5 USB Type C input source connector USB Type C input See page 35 and USB cables and connectors SMART Board MX series Connector panel The following diagram and t...

Page 52: ...ipherals and other devices See page 42 and USB cables and connectors 4 HDMI 1 2 0 in HDMI 1 input video and audio See page 35 and HDMI cables and connectors 5 HDMI 2 2 0 in HDMI 2 input video and audio See page 35 and HDMI cables and connectors 6 RJ45 2 Network See page 28 and Ethernet network cables and connectors 7 USB 2 0 Type B HDMI 1 HDMI 2 or VGA input touch See page 35 and USB cables and co...

Page 53: ...upported USB drives peripherals and other devices See page 42 and USB cables and connectors 2 USB 2 0 Type A connector Supported USB drives Connect a USB drive to update the display s firmware 3 USB 2 0 Type B connector HDMI 3 input touch See page 35 and USB cables and connectors 4 HDMI 3 input connector HDMI 3 input video and audio See page 35 and Analog audio cables and connectors AM40 and AM50 ...

Page 54: ...eventing condensation 58 Replacing the pens 58 Removing and transporting the display 58 Configuring the network for SMART Board MX s firmware update 60 Updating the display s firmware 60 Updating iQ system software 61 Applying an automatic system software update manually 61 Updating system software manually 62 Orienting your SMART Board MX series display 62 With proper maintenance the display will...

Page 55: ...play off 1 Press the Power button on the front control panel or the remote control for five seconds A slider appears on the screen 2 Move the slider to the right 3 Flick the switch beside the AC power inlet to the OFF O position NOTE Wait at least 30 seconds before turning the display back on To turn the display back on NOTE Touch is not available right after waking up the display or turning it on...

Page 56: ...installation frequently to ensure that the display remains securely installed l Check the mounting location for signs of damage or weakness that can occur over time l Check for loose screws gaps distortions or other issues that could occur with the mounting hardware If you find an issue contact a trained installer Cleaning the screen Follow these instructions to clean the screen without damaging i...

Page 57: ... the sensors or borders l Do not use water or cleaning agents to clean the touch sensors l Do not apply too much pressure when cleaning the display because you can damage the plastic To clean the IR transmitters and sensors 1 With a clean lint free non abrasive cloth gently wipe the plastic between the screen and the frame around the perimeter of the display s screen 2 If dirt still remains use 50...

Page 58: ...tween the layers to cause the moisture to drip and run remove power immediately and contact SMART Support if the display is still under warranty Replacing the pens To prevent damage to the display s anti glare surface replace a pen if its nib becomes worn You can purchase replacement pens from the Store for SMART Parts see smarttech com Support PartsStore NOTE For pen part numbers refer to the ser...

Page 59: ...esulting in injury and severe product damage CAUTION Do not leave the display face up face down or upside down for an extended period This could cause permanent damage to the screen 7 Remove the mounting brackets To transport the display See Moving the display to the installation site on page 19 For SMART Board MX series displays Configuring the network for SMART Board MX s firmware update IMPORTA...

Page 60: ...pdate is available When a display is connected to the Internet and an update for the display s firmware is available the display shows a message that an update is available l Tap Update to update the display s firmware l Tap Ignore to skip that specific firmware update The display won t apply that update even if you check for updates manually l Tap Cancel to update the display s firmware at a late...

Page 61: ...irmware on the previous page NOTE You can configure your organization s network to allow or prevent automatic system software updates see Connecting to a network Applying an automatic system software update manually If the display has downloaded the system software update but hasn t yet applied the update you can start the update process manually from Settings To apply an automatic iQ system softw...

Page 62: ...to and select SMART Technologies SMART Settings Windows 7 Select Start All Programs SMART Technologies SMART Tools SMART Settings macOS a Press on the Mac menu bar b Press SMART Settings 2 Tap Orient 3 Tap the red targets as they appear Hold your finger or the tip of the pen at the center of each target and then lift the pen or finger When you lift the pen or finger the target moves to the next or...

Page 63: ... work refer to the SMART knowledge base for additional troubleshooting information community smarttech com s topic 0TO0P000000Xt5yWAC mx series The display isn t turning on Symptom Troubleshooting steps The power light isn t lit l Make sure the power cable is securely fastened to the power outlet and the display NOTE If the power cable is connected to a power bar make sure the power bar is securel...

Page 64: ...l or the remote control and then select OPS to switch to the iQ experience and open the Home screen l Make sure the SMART Board MX V3 V2 or V2 C series display is not in Standby mode by pressing the Power button l Make sure any connected computers are on and not in an energy saving mode l Restart the display and any connected computers See Turning off turning on and resetting the display on page 5...

Page 65: ...a USB Type C Look for the Display Port logo beside the USB Type C receptacle on the computer If it s not there the computer may not support Display Port Alternate Mode video via USB Type C l Make sure the cable used with the USB Type C receptacle supports Super Speed 5Gbps USB Look for the Super Speed USB logo on the cable If the cable doesn t have the Super Speed USB logo it may not have the inte...

Page 66: ...g the display to the computer are securely fastened NOTES o The display s stereo 3 5 mm in connector works with the VGA input only o Connecting an audio cable to the display s stereo 3 5 mm out connector disables the internal speakers o If you re using the display s S PDIF out connector to connect a sound bar or receiver for external speakers see Connecting an external audio system on page 44 l If...

Page 67: ...or messages in the display s row l For Mac computers with macOS Mojave see How to resolve issues with installing and using SMART Learning Suite software on macOS Mojave The display responds to touch intermittently OR When you touch the screen the pointer doesn t appear in the correct place l Make sure jewelry or clothing doesn t touch the board when erasing the ink l When erasing make sure the pal...

Page 68: ...omputers When you write on the screen the ink appears in the wrong place OR Writing is intermittent OR Ink disappears as you write l Make sure you are using a SMART Board MX or MX Pro series interactive display pen l Restart the display See Turning off turning on and resetting the display on page 54 l Confirm with the installers that the computer is connected to the display with only a single cabl...

Page 69: ...s The SMART OPS PC module isn t working as expected Symptom Troubleshooting steps The SMART OPS PC module isn t working as expected See the SMART OPS PC modules user guide smarttech com kb 171747 The Intel Compute Card isn t working as expected Symptom Troubleshooting steps The Intel Compute Card isn t working as expected See Troubleshooting the iQ appliance AM50 and Intel Compute Card Contacting ...

Page 70: ...ro series interactive display support pages on the SMART website For SMART Board MX series displays the serial number is on labels located on the bottom frame and the back of the display NOTE To find the serial number for the iQ appliance and Intel Compute Card see Getting support and finding serial numbers for your iQ appliance and Intel Compute Card You can also find the serial number in the set...

Page 71: ...rmation l Some settings aren t available while you re signed in to your SMART Account Sign out of your SMART Account on the display to see all settings Network settings Option Values Function Notes User or system setting Wi Fi Wi Fi On Off Enables or disables Wi Fi on the display Turn on Wi Fi to discover networks System Wi Fi network name N A Shows information about the connected wireless network...

Page 72: ...c configuration of the proxy server for connecting to the network N A User MAC Address N A Shows information about the network the display is connected to N A System IP Address N A Shows information about the network the display is connected to N A System Bluetooth Bluetooth On Off Enable or disable the display s Bluetooth Turn on Bluetooth to view available Bluetooth devices System View available...

Page 73: ...les Input in the Apps Library This option is not available for SMART Board MX series displays N A Screen Share On Off Enables or disables Screen Share in the Apps Library N A User Files Library Whiteboard Storage N A N A N A User Default Whiteboard Location My Files Lumio My Files Board Files Sets where new whiteboard files are saved when you re signed in to your SMART Account See Syncing SMART No...

Page 74: ... Capture function in the SMART kapp app If this option is off the QR code is not visible The SMART kapp app cannot connect to the display and your mobile device cannot save snapshots of the display in the app User Sharing Whiteboards On Off Enables or disables the Invite function on the SMART kapp app If this option is off you cannot invite people to your session User Annotation Enable annotation ...

Page 75: ...Auto disconnect from Wifi for Miracast On Off When enabled the display disconnects from the network when a device shares its screen using Miracast SMART recommends enabling this setting for areas with high network saturation or busy networks IMPORTANT Only one device can connect to the display when Miracast is enabled This setting used to be named Miracast Connection Handling System Reset Screen S...

Page 76: ...tes User or system setting System Access to USB mass storage devices On Off Enables or disables access to a USB drive This option is not available for SMART Board MX series displays System Advanced Options SMART Board with iQ On Off Enables or disables the iQ experience This option is not available for SMART Board MX series displays System Default input Inputs available on the display Select the d...

Page 77: ...Disabled 1 min 5 mins 30 mins 1 hour 1 5 hours 2 hours 5 hours 10 hours Sets the number of minutes of inactivity before the display enters an energy saving mode The default is 60 minutes This option is not available for SMART Board MX series displays System Standby Shutdown N A If selected the display will turn off all running components to achieve maximum energy savings but wakes up slower This o...

Page 78: ...even when displaying an external video source On Off If enabled the display will enter an energy saving mode even when an external video input is connected This option is not available for SMART Board MX series displays System Display Screen Adjustment Brightness 0 100 Sets the overall brightness of the image If Auto Brightness is enabled and the brightness slider is moved quickly left or right th...

Page 79: ...System Contrast 0 488 Sets the overall contrast of the image This option is not available for SMART Board MX series displays System Saturation 0 511 Sets the overall saturation of the image This option is not available for SMART Board MX series displays System Red 0 448 Sets the overall red of the image This option is not available for SMART Board MX series displays System Green 0 448 Sets the ove...

Page 80: ...width and MHL setup delay for each HDMI input You can also enable or disable strictly conformant HDMI Input DDC SDA timing and forbid or allow HDCP 2 2 with older receivers This option is not available for SMART Board MX series displays System Go to the Input Lobby when there is no signal On Off When enabled show the input previews when there is no signal This option is not available for SMART Boa...

Page 81: ... System Built in Speakers On Off Enables or disables the display s internal speakers When analog speakers are connected to the display the display s internal speakers are disabled automatically This option is not available for SMART Board MX series displays System Audio Properties Balance Range slider Sets the audio output from the speakers Drag the slider all the way to the left to have all audio...

Page 82: ...ate manually System Time N A Sets the display s time Disable Automatic date time to set the time manually System 24 Hour Time On Off Shows the display s time using the 24 hour clock N A User Time Zone N A Sets the display s time zone N A System Language System Language Languages Sets the language for the settings menu To select a different language for the on screen display menu for SMART Board MX...

Page 83: ...ort ID associated with the display Enable this option only on the advice of SMART Support and only in combination with the board s Support ID N A Logging Service Languages Sets the language for the settings menu To select a different language for the on screen display menu for SMART Board MX series displays see Appendix B Adjusting display settings on page 89 User Enable Logging Service On Off Ena...

Page 84: ...ng a security certificate on a USB drive See Locking down the Settings app for more information System Make passwords visible On Off Reveals characters when typing a password in an app or website N A System Install certificates N A Install security certificates to connect to a network N A System View certificates N A View installed security certificates N A System l View root CA certificates N A N...

Page 85: ...rmation about the Beta Channel see Switching to the Beta channel System Check for Updates Now N A Checks for updates to the system software NOTE The display must be connected to the internet to check for system software updates or a USB drive with the system software update file is connected to the display If an update is available the text changes to Apply update now N A Remote Management Launch ...

Page 86: ...s purchased as 62xxS or 64xxS SKUs will have a 60xxS base model number N A Configuration EDU iQ Education iQ experience ENT iQ Enterprise iQ experience ENT NoiQ Enterprise display only configuration without iQ Shows the display s iQ system configuration N A N A Firmware Details N A N A N A N A Touch controller firmware version N A Shows the display s touch controller firmware version N A N A Scale...

Page 87: ...Appendix B smarttech com kb 171555 88 For SMART Board MX series displays ...

Page 88: ... disables connecting to a network with the wired RJ45 jacks Enabling Ethernet disables Wi Fi Get IP address automatically Enable Disable The display automatically acquires an IP address from a DHCP server on your network Enabling Wi Fi hotspot allows you to connect your mobile device to the display using Wi Fi for screen sharing Static IP address Enable Disable Enter a static IP address Use the on...

Page 89: ...bout the display s current network connection N A Screen lock Option Values Function Notes Lock screen mode Lock screen mode Enable Disable Turns lock screen on or off N A Image N A Select a custom image for the lock screen Supports png jpg bmp files Save the wallpaper file to a USB drive and insert it into the USB port See Connector diagrams on page 46 Disable N A Turns off the custom image for t...

Page 90: ...en a time interval is selected the display s screen will turn off even if the connected computer or device is still on If the iQ experience is selected the display s screen will not turn off when a time interval is selected Brightness and volume Auto N A Automatically sets the display s brightness based on the room s brightness The ambient light sensor can detect the room brightness and adjust the...

Page 91: ...ay from low power state soft off Default is Disabled HDMI connector number EDID version Default EDID 1 4 EDID 2 0 Sets the HDMI EDID version of the display s active HDMI connector to Default EDID 1 4 or EDID 2 0 NOTE Default is selected by default When Default is selected the display automatically detects a connected device s HDMI EDID version and switches the display s HDMI connector between EDID...

Page 92: ...lay N A Local storage N A Shows how much storage memory is available and how much is currently in use N A Resolution N A Shows the display s current screen resolution N A Android N A Shows the current version of the Android operating system on the display N A MX system version N A Shows the current version of the display s scalar firmware N A Touch kit N A Shows the current version of the touch sy...

Page 93: ...Appendix C smarttech com kb 171555 94 For SMART Board MX V3 MX V3 Pro MX V2 C MX V2 C Pro MX V2 MX V2 Pro and MX Pro series displays ...

Page 94: ...101 Screen shade commands 102 Volume commands 102 Mute commands 102 Firmware version commands 102 Model number commands 103 Serial number commands 103 Part number commands 103 Asynchronous messages 103 Resolving issues with managing the display using RS 232 105 You can connect an RS 232 cable from a computer or a control system s serial output to the display s RS 232 in connector to remotely selec...

Page 95: ...interface before sending commands to the display 1 Turn on the display 2 If you re using a terminal application on a computer activate local echo to see what you re typing and sending to the display 3 Configure the serial interface settings with the following values Baud rate 19200 Data length 8 Parity bit None Stop bit 1 4 Send a carriage return character CR to the display The display will show a...

Page 96: ...ettings using the room control system send a command after the command prompt send a carriage return character or press ENTER and then wait for the response from the display Responses are preceded by a carriage return character CR and line feed character LF and then followed by a carriage return character CR and line feed character LF If no command prompt is present send a carriage return characte...

Page 97: ...ther command until you receive the response and the next command prompt If no command prompt is present send a carriage return character CR to the display If the display is ready to receive commands it will show a command prompt after receiving the carriage return To retrieve a setting s current value Use a get command This example shows how to get the volume get volume volume 55 To assign a value...

Page 98: ...ume by 15 set volume 15 volume 55 Power state commands Get command Set command Response get powerstate set powerstate Value Where Value is one of the following l on l ready l standby l powersave NOTE If the display is in UPDATEON or UPDATEREADY state it might not change power states after receiving the command powerstate Value Where Value is one of the following l on l ready l standby l powersave ...

Page 99: ...te is the default energy saving mode for displays set to a non EU location NOTE The EU uses networked standby to describe this power state POWERSAVE The screen is off and the display is a very low power state The display enters READY or ON state when one of the following occurs l A user presses the Power button on the front control panel or the remote control l You send the set powerstate ready or...

Page 100: ...ith USB Type C connectors input Value Where Value is one of the following l hdmi1 l hdmi2 l hdmi3 l vga1 l ops1 l usbc1 l android Brightness commands Get command Set command Response get brightness set brightness Value Where Value is one of the following l Value l Value l 5 100 brightness Value Where Value is a number between 5 and 100 Freeze commands Get command Set command Response get videofree...

Page 101: ...owing l on l off Volume commands Get command Set command Response get volume set volume Value Where Value is one of the following l Value l Value l 0 100 volume Value Where Value is a number between 0 and 100 Mute commands Get command Set command Response get mute set mute Value Where Value is one of the following l on l off mute Value Where Value is one of the following l on l off Firmware versio...

Page 102: ...e Where Value is the serial number Part number commands Get command Response get partnum partnum Value Where Value is the part number including the revision Asynchronous messages The display sends an asynchronous message when the front control panel Settings app or remote control are used to change a display s setting that can be controlled by RS 232 The display will also send an asynchronous mess...

Page 103: ...tion input Value Where Value is one of the following l hdmi1 l hdmi2 l hdmi3 l vga1 l ops1 l android Brightness brightness Value Where Value is a number between 5 and 100 Freeze frame videofreeze Value Where Value is one of the following l on l off Screen shade screenshade Value Where Value is one of the following l on l off Volume increase or decrease volume Value Where Value is a number between ...

Page 104: ...ng the display using RS 232 isn t working as expected l Make sure all the cable connections are secure l Restart the display and the remote management system See Turning off turning on and resetting the display on page 54 l Configure the serial interface settings in your RS 232 terminal application See Configuring the serial interface settings on page 96 You re experiencing other issues with manag...

Page 105: ...Appendix D smarttech com kb 171555 106 For SMART Board MX series displays ...

Page 106: ...ation program on your computer to the display s room control input and remotely select video inputs change power and sleep states and get information about the display s current settings such as current input source contrast and power state Connect an RS 232 cable from the control system or the computer s serial port to the RS 232 connector on the bottom of the display IMPORTANT Use only a standar...

Page 107: ...y can accept commands If the command prompt isn t received send a carriage return character 0x0d to the display press ENTER on your keyboard if you re using a terminal emulation program on your computer NOTE If no message or an error message is received in the control system or terminal emulation program the serial interface isn t configured correctly Repeat steps 3 and 4 Communication structure C...

Page 108: ...a characters Program a connected control system to ignore the unexpected data characters and only send commands after it receives the command prompt If you haven t disabled Power saving mode you ll see the unexpected characters every time you turn on the display CORRECT set input HDMI1 INCORRECT set HDMI1 To use the room control system to get information about the display or to adjust display sett...

Page 109: ...h entry carefully before you press ENTER to send a carriage return 0x0d to terminate the command l Don t send another command until you receive the response and the next command prompt To identify the current value of a setting Use a get command This example shows how to get the display s current volume setting get volume volume 55 To assign a value to a setting Use a set command This example sets...

Page 110: ...on on the front control panel l A user presses the Power button on the remote control l You send the set powerstate on command TIP If the set powerstate command returns an invalid command message add spaces around the operator symbol SOFT OFF low power state The screen is in a low power state soft off and won t respond to RS 232 commands Disable Power saving mode to prevent the display from enteri...

Page 111: ...esn t respond to any RS 232 commands Disable Power saving mode to prevent the display from entering a low power state See Power saving mode on page 92 l If the display is in UPDATEON or UPDATEREADY state it might not change power states after it receives the command powerstate Value Where Value is one of the following l on l ready l updateon l updateready get input set input Value Where Value is o...

Page 112: ... Value Where Value is one of the following l on l off get fwversion fwversion Value Where Value is the firmware version get serialnum serialnum Value Where Value is the display s serial number NOTE If multiple displays are connected the response includes the serial numbers for all displays separated by commas get partnum partnum Value Where Value is the part number including the revision get video...

Page 113: ...organization s SMART Remote Management account When you enroll one of these displays you can use SMART Remote Management to centrally control features and settings for the display such as l blocklists and allowlists l Wi Fi l wallpaper l certificates l lock screen l available apps To learn how to enroll your display see Enrolling a SMART Board interactive display in SMART Remote Management ...

Page 114: ...he environment and to human health The crossed out wheeled bin symbol indicates that products should be disposed of in the appropriate recycling stream and not as regular waste See smarttech com compliance for more information Batteries The remote control contains alkaline batteries The display and the iQ appliance module contain CR2032 coin cells Recycle or dispose of batteries properly Perchlora...

Page 115: ...SMART TECHNOLOGIES smarttech com support smarttech com contactsupport smarttech com kb 171555 ...

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