SMART Board M700 Series User Manual Download Page 30

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Chapter 6

Troubleshooting

smarttech.com/kb/171660

Issue

Solutions

Sunlight or other sources of
strong infrared light are
shining on the interactive
whiteboard’s touch system
sensors.

Remove sources of strong infrared light, such as incandescent or arc
lights, desk lamps, and infrared audio devices.

SMART Board Tools isn’t
running.

Run the connection wizard (see

Using the connection wizard

page 32).

SMART Product Drivers isn’t
installed on your computer.

Install SMART Product Drivers on your computer. For details about
installing SMART Product Drivers, see

Installing

SMART Product Drivers and Ink

on page 12.

Some components of
SMART Product Drivers are
not installed on your
computer.

Uninstall and then reinstall SMART Product Drivers on your
computer.

The SMART software icon doesn’t appear in the notification area

Issue

Solutions

SMART Board Tools isn’t
running.

Run the connection wizard (see

Using the connection wizard

page 32).

SMART Product Drivers isn’t
installed on your computer.

Install SMART Product Drivers on your computer. For details about
installing SMART Product Drivers, see

Installing

SMART Product Drivers and Ink

on page 12.

A small red × appears on the SMART software icon

Issue

Solutions

SMART Product Drivers can’t
detect the interactive
whiteboard.

Ensure that the USB cable is connected from your computer to the
interactive whiteboard and that the USB cable isn’t longer than 16' 5"
(5 m).

Your computer’s USB
receptacle may not be
providing sufficient power to
the interactive whiteboard.

Use a different USB port on your computer. If you’re using a laptop,
ensure its externally powered and not running on battery.

Summary of Contents for Board M700 Series

Page 1: ...Was this document helpful smarttech com docfeedback 171660 SMART Board M700 and M700V series interactive whiteboards USER GUIDE SBM777 43 SBM787 SBM794 169 SBM797 SBM777V 43 SBM787V SBM794V 169 SBM797V ...

Page 2: ...demark of Apple Inc registered in the U S and other countries Linux is a registered trademark of Linus Tovalds Ubuntu is a registered trademark of Canonical Ltd All third party product and company names may be trademarks of their respective owners Copyright notice 2021 SMART Technologies ULC All rights reserved No part of this publication may be reproduced transmitted transcribed stored in a retri...

Page 3: ...y to operate this equipment NOTE This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not install...

Page 4: ...71660 4 EU Declaration of Conformity This device complies with the applicable CE Mark Directives For more details contact smarttech com compliance WARNING Operation of this equipment in a residential environment could cause radio interference ...

Page 5: ...g the interactive whiteboard 13 Chapter 4 Using the interactive whiteboard 14 Using the pen tray 15 Using SMART Ink 18 Using gestures 18 Updating SMART software 23 Chapter 5 Maintaining the interactive whiteboard 24 Tips for trouble free performance 24 Cleaning your interactive whiteboard 24 Transporting your interactive whiteboard 25 Chapter 6 Troubleshooting 26 Tips for resolving issues with gen...

Page 6: ...s with others create new documents or edit existing ones visit websites play video clips and more by touching the interactive screen with your finger or the included pens When you connect the interactive whiteboard to a computer and a projector your computer image appears on the interactive screen You can write over any application in digital ink and then save these notes to a file in SMART Notebo...

Page 7: ... 4 3 SBM787V Pen ledge 87 16 10 SBM794V 169 Pen ledge 94 16 9 SBM797V Pen ledge 97 16 10 Advanced IR with Object Awareness Advanced IR technology uses light emitters and receivers mounted in the interactive whiteboard s frame to track the position of your finger or the pen as it moves across the interactive screen The emitters create an invisible light surface and the receivers detect the light or...

Page 8: ... the right click and the orient features are also accessible with pen tray buttons SMART Board M700V series interactive whiteboards include a pen ledge The durable pen ledge holds the two included pens Durable surface The interactive screen is scratch resistant dent resistant and optimized for projection Computer requirements To successfully power a SMART Board M700 or M700V series interactive whi...

Page 9: ... l The interactive whiteboard detects contact with its screen and sends each contact point along with Pen tool information to the connected computer When you touch your interactive whiteboard s screen the touch of your finger becomes a mouse click and you can control your computer from your interactive whiteboard When you use a pen tool the pointer changes to a pen so you can write over your deskt...

Page 10: ...ndard for maximum length However if this cable isn t long enough to reach from your computer to your interactive whiteboard you can use a bus powered hub such as the active USB extension cable Part No USB XT 1100 to extend the USB connection Avoiding electromagnetic interference EMI You can take some precautions to prevent EMI to your interactive whiteboard l Don t route USB cables parallel to pow...

Page 11: ...power supply Matching your computer s resolution to your projector s resolution Ensure that the resolution settings for your computer and projector match If your computer s resolution doesn t match the projector s native resolution the image on your interactive whiteboard s surface can appear to shimmer or be distorted Set the projector to its optimal image resolution by following the instructions...

Page 12: ...ile here support smarttech com docs redirect product notebook11 context linux 11 1 NOTES l You must install SMART Product Drivers and Ink on your computer in order to write in digital ink and to use touch on the interactive whiteboard s surface l The SMART Board M700V series interactive whiteboard does not include status lights SMART Product Drivers must be installed to view the interactive whiteb...

Page 13: ...the pen or your finger when you touch the interactive screen To orient your interactive whiteboard 1 Tap the SMART Board icon in the notification area Windows or menu bar Mac and select Orient The Orientation screen appears NOTE If your computer isn t currently connected to an interactive whiteboard the SMART Board icon includes an X in the lower right corner 2 Pick up the pen from the pen tray 3 ...

Page 14: ...ect 21 Best practices for gestures and tools 22 Updating SMART software 23 When you touch the SMART Board M700 or M700V series interactive whiteboard s surface the interactive whiteboard registers the horizontal and vertical or x and y coordinates Your computer s driver interprets those coordinates and moves the pointer to the corresponding point on the projected image WARNING Do not stand or allo...

Page 15: ...ies interactive whiteboards has several controls and indicators NOTE SMART Board M700V series interactive whiteboards feature a durable pen ledge that holds the two included pens rather than an interactive pen tray Pen tray buttons In the center of the pen tray there are six buttons The middle four change the color of digital ink that appears when you touch the screen The buttons on either side of...

Page 16: ... of the pen tray enable the right click on screen keyboard and orientation functions Understanding the Highlighter button s status light The Highlighter button s light also indicates the interactive whiteboard s status The Highlighter button s light is solid white when the system is working properly ...

Page 17: ...ode Solid white The interactive whiteboard is receiving power and communicating successfully with SMART Product Drivers When you press another pen tray button the Select button s light turns off and the light on the button you pressed turns on Solid amber The controller module is in service mode or the firmware is being updated Off You have selected a non standard digital ink color using SMART Not...

Page 18: ...pen s color thickness or other properties temporarily or to use some of SMART Ink s tools such as screen capture spotlight screen shade and so on To learn more about SMART Ink and its toolbar visit the SMART Ink support page Here are a few quick links to get you started l Turning SMART Ink on or off l Opening the dynamic floating toolbar l Closing hiding the toolbar l Using SMART Ink presentation ...

Page 19: ...a standard mouse click Tap again to clear the selection NOTE This gesture starts programs if your operating system is set to start applications on a single click Displaying menu options right clicking Press and hold the screen with your finger In SMART Notebook software Windows and Microsoft Office programs the right click menu appears Dragging an object scroll bar or window Press and hold an obje...

Page 20: ...he next page Displaying the previous page Tap the screen and then quickly tap again directly to the left of that point to display the previous page Multi finger gestures You can perform some gestures using two or more fingers including scaling scrolling and manipulating objects Multi finger gestures include the following Displaying menu options right clicking Using two fingers on the same hand pre...

Page 21: ...ds of the area or object and then drag your fingers toward each other Scrolling horizontally or vertically Use two fingers on the same hand to press and hold the screen Keeping your fingers on the screen move up down left or right on the page Release your fingers when you re satisfied with the view Rotating an object Place one finger on either side of the object you want to rotate Keep one finger ...

Page 22: ... your fingers perpendicular 90 to the interactive screen at the contact point Keep your thumb fingers other hand elbows jewelry loose clothing and other objects away from the interactive screen They can generate unintentional commands For click commands quickly tap your finger on the interactive screen Also make sure you lift your finger far enough away from the interactive screen between taps so ...

Page 23: ...ed from SMART s package repository you can check the SMART website for software updates and install them manually To check for software updates on a Windows or Mac computer 1 Tap the SMART Board icon in the notification area Windows or menu bar Mac and select Check for Updates and Activation The SMART Product Update dialog box appears listing the SMART software products installed on your computer ...

Page 24: ...ard high odor dry erase markers that show a warning to use them only in well ventilated areas l Don t attach objects decorations magnets stickers and so on to your interactive whiteboard s screen l Keep the optical touch system clean and clear of obstruction l Keep the interactive whiteboard s USB connection as short as possible avoid extenders if you can Cleaning your interactive whiteboard With ...

Page 25: ...your projector to standby lamp off mode To learn more see the knowledge base article How to clean SMART Board surfaces and accessories Transporting your interactive whiteboard Save the original SMART Board M700 or M700V series interactive whiteboard packaging so that it s available if you need to transport the interactive whiteboard When required repack the interactive whiteboard with the original...

Page 26: ... on the SMART software icon 30 The orientation procedure doesn t proceed to the second point 31 Using the connection wizard 32 Using SMART Diagnostics 32 Contacting SMART Support 32 This chapter explains how to troubleshoot a variety of common issues with SMART Board M700 and M700V series interactive whiteboards If you re experiencing and issue that s not listed or the solutions don t work check o...

Page 27: ...ns included with your projector Resetting your interactive whiteboard You can reset your interactive whiteboard by disconnecting and reconnecting the USB cable This turns the power off and back on restarting all the interactive whiteboard s components Preventing USB cable issues To troubleshoot some common cable routing issues ensure the USB cable is connected directly from your interactive whiteb...

Page 28: ...op computer ensure it s configured to output video to an external display Refer to your laptop s user guide for more information TIP On computers with Windows operating systems you can use the WIN P keyboard shortcut to open a menu for choosing the display projection options The computer is in Standby mode Move the computer s mouse touch the interactive screen or press a key on the keyboard to bri...

Page 29: ... connecting a different computer to the interactive whiteboard If you have more than one SMART Board M700 or M700V interactive whiteboard use a computer that is normally connected to another SMART Board M700 or M700V interactive whiteboard Something is obstructing the optical touch system Make sure no decorations or notes are attached to the interactive screen and that the frames are clean See Cle...

Page 30: ...SMART Product Drivers on your computer The SMART software icon doesn t appear in the notification area Issue Solutions SMART Board Tools isn t running Run the connection wizard see Using the connection wizard on page 32 SMART Product Drivers isn t installed on your computer Install SMART Product Drivers on your computer For details about installing SMART Product Drivers see Installing SMART Produc...

Page 31: ...Using the connection wizard on the next page Some components of SMART Product Drivers are not installed on your computer Uninstall and then reinstall SMART Product Drivers on your computer The orientation procedure doesn t proceed to the second point Issue Solutions Your computer may be sending input to an application other than the interactive whiteboard s orientation screen Press ALT TAB on your...

Page 32: ...ation area Windows or menu bar Mac and select SMART Settings NOTE If your computer isn t currently connected to an interactive whiteboard the SMART Board icon includes an X in the lower right corner 2 Click Connection Wizard The SMART Connection Wizard appears 3 Follow the on screen instructions Using SMART Diagnostics With SMART Diagnostics you can troubleshoot a variety of camera problems and co...

Page 33: ...installed on your computer s operating system l The interactive screen and frames aren t optically obstructed l You oriented your interactive whiteboard s touch system to the projected display To find your interactive whiteboard s serial number The serial number is on a label located on the left side of the interactive whiteboard pictured The serial number is also on the back of the interactive wh...

Page 34: ...nmentally friendly manner Waste Electrical and Electronic Equipment WEEE Electrical and electronic equipment and batteries contain substances that can be harmful to the environment and to human health The crossed out wheeled bin symbol indicates that products should be disposed of in the appropriate recycling stream and not as regular waste More information See smarttech com compliance for more in...

Page 35: ...SMART TECHNOLOGIES smarttech com support smarttech com contactsupport smarttech com kb 171660 ...

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