SMART Board 800ix3 Configuration And User'S Manual Download

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CHAPTER 5
TROUBLESHOOTING THE INTERACTIVE WHITEBOARD SYSTEM

smarttech.com/kb/170911

2. Press the Mute button on the projector’s remote control. If Audio Mute is on, turn it off.

3. Check the ECP’s volume knob or use the projector’s remote control to ensure that the volume

isn’t at the lowest setting.

4. Ensure that the speaker or audio system is on and that the volume is turned up.

5. Check that the source input, such as your computer or video device, isn’t malfunctioning.

Ensure that its audio output is on and that the volume isn’t set to the lowest position.

NOTE

You must display the source input’s video to play its audio through the connected speakers

or audio system.

6. If the previous steps don’t resolve the issue, contact your authorized SMART reseller.

Resolving ECP issues

If the ECP isn’t receiving power, complete the following tasks:

Confirm that the ECP cable harness’s 11-pin connector is properly connected to the ECP.

Confirm that the ECP cable harness’s 7-pin min-DIN connector is properly connected to the

ECP connector on the projector.

Resolving network communication issues

If you don’t have network access, perform the following procedure to troubleshoot the system.

To resolve network communication issues

1. Ensure that the network cable is properly connected to the RJ45 connection on the

projector’s connection panel.

2. Ensure that the LAN warning light on the projector is green. To activate the projector’s

network features, use the “vgaoutnetenable=on” RS-232 command (see

Projector

programming commands

on page 69) or enable the Network and VGA Out setting (see

Adjusting projector settings

on page 14). The network features on the projector don’t work

until you complete one of these tasks.

3. Press the Menu button, and then select the Network Settings menu to check the IP address.

See

Adjusting projector settings

on page 14 for a description of the IP address field. Enter this

IP address into your browser or SNMP agent.

4. If you still don’t have network access, contact your network administrator. If your administrator

is unable to resolve the issue, contact your authorized SMART reseller.

Summary of Contents for Board 800ix3

Page 1: ...Help us make this document better smarttech com docfeedback 170911 SMART Board 800ix3 interactive whiteboard systems CONFIGURATION AND USER S GUIDE FOR MODELS 880ix3 AND 885ix3 ...

Page 2: ...T taglines are trademarks or registered trademarks of SMART Technologies ULC in the U S and or other countries Texas Instruments BrilliantColor DLP and DLP Link are trademarks of Texas Instruments Microsoft Windows and Internet Explorer are either registered trademarks or trademarks of Microsoft Corporation in the U S and or other countries Blu ray is a trademark of Blu ray Disc Association All ot...

Page 3: ... projector l Accessories and optional equipment The projector included with the system is designed to work only with certain SMART Board interactive whiteboard models Contact your authorized SMART reseller smarttech com where for more information Safety warnings cautions and important information Installation WARNING l Failure to follow the installation instructions shipped with the SMART product ...

Page 4: ...on to prevent possible damage to the unit l Do not place the unit in hot locations such as near heating equipment Doing so could cause a malfunction and shorten the life of the projector l Avoid setting up and using the SMART product in an area with excessive levels of dust humidity and smoke l Do not place your SMART product in direct sunlight or near any appliance that generates a strong magneti...

Page 5: ... interactive whiteboard Do not climb on hang from or suspend objects from the projector boom Climbing on the interactive whiteboard or projector boom could result in injury or product damage l Refer to the safety warnings and precautions published by the projector manufacturer Do not stare or allow children to stare directly into the projector s beam of light l Do not touch or allow children to to...

Page 6: ... for relevant warnings and maintenance instructions Environmental requirements Before you install the SMART Board interactive whiteboard system review the following environmental requirements Environmental requirement Parameter Operating temperature l 41 F to 95 F 5 C to 35 C from 0 to 6000 0 m to 1800 m l 41 F to 86 F 5 C to 30 C from 6000 to 9800 1800 m to 3000 m Operating temperature projector ...

Page 7: ...32 for information on cleaning the projector Electrostatic discharge ESD l EN61000 4 2 severity level 4 for direct and indirect ESD l No malfunction or damage up to 8kV both polarities with a 330 ohm 150 pF probe air discharge l Unmated connectors meet no malfunction or damage up to 4kV both polarities for direct contact discharge Cables All SMART Board interactive whiteboard system cables should ...

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Page 9: ...the projector 11 Using the interactive whiteboard 27 Using the Extended Control Panel ECP 27 Using the optional RCA connector pod 29 Chapter 4 Maintaining the interactive whiteboard system 31 Maintaining the interactive whiteboard 31 Cleaning the projector 32 Focusing and adjusting the projector image 33 Replacing the projector lamp 33 Chapter 5 Troubleshooting the interactive whiteboard system 41...

Page 10: ...terface 67 Connecting a room control system to the ECP 68 Projector programming commands 69 Appendix C Integrating other devices 95 Video format 95 Connecting peripheral sources and outputs 101 Appendix D Remote control code definitions 103 Appendix E Hardware environmental compliance 105 Waste Electrical and Electronic Equipment and Battery regulations WEEE and Battery Directives 105 Batteries 10...

Page 11: ...sories 4 Remote control 4 Pens 4 Eraser 5 Optional accessories 5 VGA connection kit 5 RCA connector pod 5 The SMART Board interactive whiteboard system combines the following components l SMART Board 800 series interactive whiteboard l Wall mounted short throw SMART U100 or SMART U100w projector l Accessories and optional equipment This chapter describes the features of the interactive whiteboard ...

Page 12: ... video and audio connections from a variety of devices including DVD Blu ray players VCRs document cameras and digital cameras and can project media from these sources onto the interactive screen When you use SMART software with your SMART Board interactive whiteboard system you can write or draw over the projected computer image in digital ink using a pen tray pen or your finger and then save the...

Page 13: ...eractive whiteboards and a sturdy support system suitable for many different environments Other features of the projector system include the following l A wall mounted high offset projector engine that uses DLP technology by Texas Instruments providing BrilliantColor performance and Gamma 2 2 correction with SMART Presentation Bright Room Dark Room sRGB and User modes l Philips ImageCare lamp cont...

Page 14: ... as a USB A receptacle for USB drives Included accessories The following accessories are included with the interactive whiteboard system Remote control The remote control enables you to control the system and set up your projector Use the remote control to access menu options system information and input selection options Pens There are two pens included with the interactive whiteboard Pick up a p...

Page 15: ...rttech com where For more information on accessories go to smarttech com accessories VGA connection kit The VGA connection kit allows you to connect a laptop to the interactive whiteboard system using a VGA cable The end of the VGA connection kit can be attached to either side of the interactive whiteboard or to a wall in a convenient location RCA connector pod The optional RCA connector pod inclu...

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Page 17: ...rd and projector This chapter provides additional considerations and details for installing the interactive whiteboard system Choosing a location Choose a location for the interactive whiteboard system that s far from bright light sources such as windows and strong overhead lighting IR lighting can cause issues with the performance of the cameras and can lead to unintentional or missed touches Sel...

Page 18: ...g hardware and brackets supplied with the SMART Board 800 series interactive whiteboard instead To help ensure that the interactive whiteboard is mounted correctly make sure the colors of the wall mount hanger on the back of the interactive whiteboard and the wall mount bracket are the same Choosing a height SMART includes a mounting template with each interactive whiteboard system If you lose thi...

Page 19: ...ech com kb 144817 Securing the projector to the boom The top surface of the projector features a secure metal loop that can accommodate a cable you ve secured to the projector boom Routing the cables If the interactive whiteboard uses one mounting bracket make sure that all projector cables pass along the top of the bracket and then down the side of the interactive whiteboard If the interactive wh...

Page 20: ...l the features of the interactive whiteboard system install SMART software such as SMART Meeting Pro software or SMART Notebook collaborative learning software on the connected computer Download SMART software from smarttech com software These web pages list the minimum hardware requirements for each software version If SMART software is already installed on your computer take this opportunity to ...

Page 21: ...eractive whiteboard 27 Using the Extended Control Panel ECP 27 Using the optional RCA connector pod 29 This chapter describes the basic operation of the interactive whiteboard system and explains how to set up the remote control retrieve system information access the projector s image adjustment options and integrate the interactive whiteboard system with peripheral devices Using the projector Usi...

Page 22: ...t or recharge the battery or expose it to fire or high temperatures o Avoid eye and skin contact with the battery if it has a leak l Dispose of the exhausted battery and product components in accordance with applicable regulations To replace the remote control battery 1 Hold down the side release on the left side of the battery holder and pull the battery holder completely out of the remote contro...

Page 23: ...tor and the associated USB input source on the ECP if present 2 Menu Show or hide the projector menus 3 Left Right Up and Down arrows Change the menu selections and adjustments 4 Hide Freeze hide or display the image l Press once to freeze the image For example you can display a question on the screen while you check your e mail l Press again to hide the image that is to display a black screen l P...

Page 24: ...RGB and User The default is SMART Presentation Brightness Adjusts projector brightness from 0 to 100 The default is 50 Contrast Adjusts the difference between the lightest and darkest parts of the image from 0 to 100 The default is 50 Frequency Adjusts the display data frequency of the projected image from 5 to 5 to match the frequency of your computer s graphics card The default is 0 Tracking Syn...

Page 25: ...ub menu for adjusting the Red Green Blue Cyan Magenta and Yellow colors on the projector from 0 to 100 providing custom color and luminance output Each color has a default value of 100 Adjustments to the color settings register under the User mode Image Adjustment menu HDMI1 and HDMI2 inputs Display Mode Indicates the projector s display output SMART Presentation Bright Room Dark Room sRGB and Use...

Page 26: ...htest and darkest parts of the image from 0 to 100 The default is 50 Saturation Adjusts the intensity of the video signal s color from 0 to 100 The default is 50 Sharpness Adjusts the video signal s sharpness from 0 to 32 with 0 being the maximum sharpness and 32 being the maximum smoothness The default setting of 16 leaves the video s sharpness unaffected The default is 16 Tint Adjusts the video ...

Page 27: ...phone s volume gain from 0 to 40 The default is 20 Disable Main Volume Control Disabling the main volume control maintains the current volume setting even if a user tries to change the volume with the remote control or volume buttons on another device The default is off Mute Mutes the projector s audio output The default is off If you mute the projector s audio output and then increase or decrease...

Page 28: ...ng the Composite input The default is on Composite Speaker Enables or disables the speaker output while using the Composite input The default is on Microphone Boost Boosts the microphone gain by 20dB The default is off Exit Closes the Advanced Audio sub menu Operational Settings menu Signal Detect Enables or disables the automatic detection of an active signal source The default is off When On the...

Page 29: ...uto Power Off Sets the length of the auto power off countdown timer between 1 and 240 minutes The default is 15 minutes The timer begins to count down when the projector no longer receives a video signal The timer finishes when the projector enters Standby mode Select 0 to turn off the timer Select 120 to enable proper functioning of ImageCare Zoom Adjusts the zoom to the center of the image in or...

Page 30: ...is recommended for use with HDTV and DVD Blu ray discs enhanced for wide screen televisions See Video format on page 95 for descriptions of each mode Startup Screen Opens the Startup Screen sub menu in which the user can select the type of startup screen SMART Capture User Startup Screen Preview Startup Screen or Image Alignment Screen This screen displays when the projector lamp is starting and a...

Page 31: ...figuration Protocol DHCP as On or Off The default is off On enables a DHCP server on the network to assign an IP address to the projector automatically Off enables an administrator to assign an IP address manually Password Reminder Emails the network password to the email address selected in advance See Web page management on page 57 to set up a destination email address IP Address Displays the pr...

Page 32: ... characters You can set the projector s name using the remote management features see Remotely managing the system through a network interface on page 57 and Remotely managing the system through an RS 232 serial interface on page 67 Location Displays the projector s location as set by an administrator maximum 16 characters You can set the projector s location using the remote management features s...

Page 33: ...rvice reminders are based on the current hours of use See Resetting the lamp hours on page 40 for details on the lamp hours reset procedure Input Displays the currently active video input source VGA1 Composite HDMI1 or HDMI2 Default is VGA1 Resolution Displays the projector s most recently detected video source signal resolution and refresh rate If no video source is currently active this setting ...

Page 34: ... Notes Model Number Displays the projector s model number SMART U100 or SMART U100w Serial Number Displays the projector s serial number Focusing the image Use the projector s focus slider to focus the projected image To focus the image Adjust the Focus slider until the image is in focus ...

Page 35: ...the entire projected image increases or decreases in size especially at the bottom of the projected image l When adjusting keystone tilt ensure that the top and bottom edges of the image are horizontal before you position the left and right edges of the image relative to the interactive whiteboard l When you move the projector forward or backward on the boom to make the image larger or smaller you...

Page 36: ... input Audio sources associated with primary and secondary computers 7 Right RCA audio input Audio source for composite video not included 8 Left RCA audio input Audio source for composite video not included 9 3 5 mm phone jack microphone Microphone not included 10 3 5 mm phone jack audio output Speakers not included 11 DB9F DE 9F RS 232 Room control system or other terminal device not included 12...

Page 37: ... information on this software press the Help button on your interactive whiteboard pen tray For additional resources go to smarttech com support where you ll find up to date product specific information including setup instructions and specifications The SMART training website smarttech com training includes an extensive library of training resources you can consult as you learn to set up or use t...

Page 38: ...e same time for five seconds After five seconds the Power button blinks amber for two seconds to indicate that Low Power mode is enabled The following diagram and table describe the components of the Extended Control Panel Number Function Left side 1 USB A receptacle for USB drives NOTE USB drives that you connect to this receptacle are accessible only to the room computer the computer connected t...

Page 39: ...ceptacles on the ECP and an HDMI cable from your computer to the HDMI connector on the projector Associate the HDMI source with the appropriate USB receptacle see Adjusting projector settings on page 14 Press the Input button on the ECP to switch to the HDMI input Using the optional RCA connector pod Use the optional RCA connector pod to connect DVD Blu ray players and similar devices The followin...

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Page 41: ...ng the interactive whiteboard For information on maintaining the interactive whiteboard see the SMART Board 800 series interactive whiteboard user s guide smarttech com kb 144817 With proper care the SMART Board interactive whiteboard will provide years of trouble free service Preventing damage to the interactive whiteboard Although the interactive whiteboard s surface is very durable take the fol...

Page 42: ...tray slots l IMPORTANT Turn off the interactive whiteboard system before you clean it so that you do not scramble the desktop icons or inadvertently activate applications when you wipe the interactive surface TIP To view dirt or streaks more easily set the projector to Standby lamp off mode Cleaning the pen tray If the infrared sensors in the sides of the pen tools slots become obstructed by dirt ...

Page 43: ...irror cover is unavoidable wear protective gloves and gather the cleaning cloth into a ball Gently run the cleaning cloth across the lens mirror from the center to the edge using the cleaning cloth as you would a feather duster Don t apply pressure to the mirror cover IMPORTANT l When cleaning the interactive whiteboard system o Wipe the exterior of the projector with a lint free cloth o If necess...

Page 44: ...ey can cause injury o Wash your hands thoroughly if you have come into contact with lamp debris o Thoroughly clean the area around the projector and discard any edible items placed in that area because they could be contaminated o Call your authorized SMART reseller for instructions Do not attempt to replace the lamp l Replacing the lamp module in a wall mounted projector can result in a fall or i...

Page 45: ...ART Technologies Contact your authorized SMART reseller for replacement parts o Never replace the lamp module with a previously used lamp module o Always handle the fragile lamp assembly with care to prevent premature lamp failure or exposure to mercury Use gloves when touching the lamp module Do not touch the lamp with your fingers o Recycle or dispose of the lamp module as hazardous waste in acc...

Page 46: ...marttech com kb 170911 4 Open the lamp cover 5 Use a Phillips screwdriver to loosen the two captive screws from the bottom of the lamp module NOTE Don t try to remove these screws Captive screws can t be removed only loosened 6 Pull up the lamp handle carefully ...

Page 47: ...CHAPTER4 MAINTAINING THE INTERACTIVE WHITEBOARD SYSTEM 37 smarttech com kb 170911 7 Remove the lamp module ...

Page 48: ...e new lamp module from its packaging 2 Carefully place the lamp module into the projector and gently press the power end of the lamp module against the projector to ensure the power plug makes contact with the projector s power receptacle NOTE You should be able to place the lamp module into the projector easily without applying much force ...

Page 49: ... operating and that the lamp module is correctly installed 7 Put the old lamp module in a secure container and handle it gently until you recycle it To finish the projector lamp module installation 1 Turn on the projector 2 Adjust the projector image if necessary see Adjusting the image on page 25 3 Access the service menu to reset the lamp hours see Resetting the lamp hours on the next page 4 Act...

Page 50: ...ervice menu Down Up Up Left Up CAUTION Do not adjust any settings in the service menu other than those listed in this guide Changing other settings can damage or affect the operation of the projector and may invalidate the warranty 2 Scroll down to Lamp Hour Reset and then press OK CAUTION Do not reset the lamp hours unless you have just replaced the lamp module Resetting the lamp hours on an old ...

Page 51: ...The projector stops responding 48 The Lamp Failure message appears 48 The projector Power and Service lights are off 48 Resolving image issues 49 Loss of signal 49 Partial scrolling or incorrectly displayed image 50 Unstable or flickering image 50 Frozen image 51 The image doesn t fit the interactive whiteboard 51 The image from a connected laptop computer isn t projected 51 Unaligned projected im...

Page 52: ...troubleshoot the interactive whiteboard system or contact SMART Support or your authorized SMART reseller for assistance you need to do the following l Locate the interactive whiteboard system s status lights l Locate the interactive whiteboard system s serial numbers Locating status lights The interactive whiteboard system consists of several components and each has its own status light l The int...

Page 53: ...ractive whiteboard s frame For more information see the SMART Board 800 series interactive whiteboard user s guide smarttech com kb 144817 The SMART U100 and U100w projector s serial number is located in two places one next to the mirror cover and the other on the top of the projector The ECP has its own serial number which is different from the interactive whiteboard serial number The ECP serial ...

Page 54: ...eractive whiteboard s controller module is starting up If this process takes longer than 10 seconds see Resolving controller module issues on page 47 Solid green Off Solid green Flashing amber N A N A The interactive whiteboard s controller module is ready to receive a firmware update or is applying a firmware update If the Ready light flashes amber but no firmware update appears on the screen see...

Page 55: ...er cable isn t properly connected OR There s an issue with the mains power supply for example the circuit breaker is off U100 and U100w projector status lights A code appears on the projector s diagnostic indicator if the projector encounters an error Use the following table to interpret the codes Lamp state Power LED Projector Service light Diagnostic Indicator Description Remedy On Solid green S...

Page 56: ...tion if the lamp has been turned off for at least 30 minutes and operating environment has cooled down Off Solid red Solid red LF LF Lamp failure If the condition persists replace the lamp LH LH Lamp voltage too high Replace the lamp F1 F1 System fan 1 failure Contact SMART Support F2 F2 System fan 2 failure F3 F3 System fan 3 failure F4 F4 Blower fan failure FC FC Color wheel failure PS PS 12 VDC...

Page 57: ...If necessary complete additional troubleshooting on any devices between the USB connection from the computer to the interactive whiteboard system including any USB hubs and extension cables NOTES o If you re using the CAT 5 USB extender see Troubleshooting tips for the CAT 5 USB extender for SMART Board 800 series interactive whiteboards smarttech com kb 147499 o Computers connected to the ECP ove...

Page 58: ...p Failure message appears If the Lamp Failure message appears one of the following issues is occurring l The lamp is overheating likely due to blocked air vents l The lamp has reached the end of its life l The projector has an internal problem To resolve the Lamp Failure error 1 Replace the lamp module as described in Removing and replacing the projector lamp module on page 33 2 If replacing the l...

Page 59: ...rect video source If these tasks don t resolve the issue refer to the following sections for additional troubleshooting information Loss of signal If a video source signal isn t detected if it s out of range of the projector s support video modes or if the signal is being switched to a different device or input the projector doesn t show a source signal and instead displays the SMART logo on a blu...

Page 60: ...nd then click the Monitor tab 5 Verify that the screen refresh rate is 60 Hz To resolve a partial scrolling or incorrectly displayed image on a Mac computer 1 Select Apple Menu System Preferences The System Preferences dialog box appears 2 Click Displays 3 Verify that the display resolution is set to 1024 768 SMART U100 or 1280 800 SMART U100w in 16 10 aspect ratio mode 4 Verify that the screen re...

Page 61: ...mote control to hide or show the display 3 Ensure that the source device such as the DVD player or computer isn t malfunctioning 4 Put the projector into Standby mode and then wait 30 minutes for it to cool down 5 Disconnect the power cable from the power outlet and then wait at least 60 seconds 6 Connect the power cable and then turn on the projector 7 If the previous steps don t resolve the issu...

Page 62: ...a heavy door Follow these precautions to help prevent the image from becoming unaligned l Make sure that the installation wall is plumb and square and doesn t move or vibrate excessively l Make sure that there are no obstructions behind the projector s wall mounting bracket and that the bracket is firmly secured to the wall according to the installation instructions l Adjust the projected image Se...

Page 63: ... cable harness s 7 pin min DIN connector is properly connected to the ECP connector on the projector Resolving network communication issues If you don t have network access perform the following procedure to troubleshoot the system To resolve network communication issues 1 Ensure that the network cable is properly connected to the RJ45 connection on the projector s connection panel 2 Ensure that t...

Page 64: ...e projector and may invalidate the warranty Retrieving your password If you forget the projector s password you can retrieve it by accessing the projector service menu directly from the projector or from the password settings menu on the projector s web interface see Password settings on page 64 To retrieve the password from the service menu 1 Using the remote control press the following buttons q...

Page 65: ...tory Reset and then press Enter on the remote control 3 Scroll to Exit and then press Enter on the remote control to exit the projector service menu Transporting the interactive whiteboard system Save the original interactive whiteboard system packaging so that it s available if you need to transport the interactive whiteboard system When required repack it with all of the original packaging This ...

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Page 67: ...etailed instructions on how to remotely manage the SMART Board interactive whiteboard system settings through a network interface Web page management You can access advanced setup features via the projector s web based interface This web page enables you to manage the projector from a remote location using any computer connected to your organization s intranet NOTE To access the web page use a bro...

Page 68: ...ings on each page 4 Modify settings using your computer s mouse and keyboard and then click Submit or another action button next to each setting you change Home The Home menu page displays basic projector information and enables you to select the on screen display language NOTE You can view basic projector information but you re unable to change it with the exception of the on screen display langu...

Page 69: ... to apply your own settings Brightness Adjusts projector brightness from 0 to 100 Contrast Adjusts the difference between the lightest and darkest parts of the image from 0 to 100 Frequency Adjusts the display data frequency of the projected image from 5 to 5 to match the frequency of your computer s graphics card Tracking Synchronizes your projector s display timing with your computer s graphics ...

Page 70: ...lative to the projected image NOTE This is useful in situations where the source video is cut off V position RGB input Moves the vertical position of the source video up or down from 5 to 5 relative to the projected image NOTE This is useful in situations where the source video is cut off Aspect Ratio Adjusts the image output to Fill Screen Match Input or 16 9 l Fill Screen produces an image that ...

Page 71: ... HDMI2 input which appears when you select the HDMI2 input VGA1 Assigns an alternative name up to 15 characters long to the VGA1 input which appears when you select the VGA1 input Composite Assigns an alternative name up to 15 characters long to the Composite video input which appears when you select the Composite video input Emergency Alert Turns the on screen alert broadcast message on or off Wh...

Page 72: ...5 Gateway Displays or allows you to set the projector s default network gateway in values between 0 0 0 0 and 255 255 255 255 DNS Displays or allows you to set the projector s IP address for your network s primary domain name server in values between 0 0 0 0 and 255 255 255 255 Group Name Displays or allows you to set the projector s workgroup name maximum 12 characters Projector Name Displays or ...

Page 73: ...r your preferred address for receiving email alerts and to adjust related settings Submenu setting Description Email Alert Select Enable to turn on or Disable to turn off the email alert function To Displays or allows you to set the email address of the email alert recipient CC Displays or allows you to set the email address of the email alert copy to recipient From Displays or allows you to set t...

Page 74: ...ert email SMART Alert to your email address Click Email Alert Test to confirm that your email address and SMTP server settings are correct by sending a test email SMART Alert Test Mail If the settings aren t correct the email alert messages aren t sent or received successfully and warnings and notification message aren t available to advise of this state Password settings This menu provides a secu...

Page 75: ...ervice menu on page 54 to set the projector setting to factory defaults Simple Network Management Protocol SNMP The projector supports a list of SNMP commands as described in the management information base MIB file You can download this file by browsing to smarttech com software and clicking the MIB file s link in the Hardware section for the projector The SNMP agent in your projector supports SN...

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Page 77: ...finitions 70 Field definitions 71 Video control 72 Command response definitions 72 Field definitions 74 Audio control 77 Command response definitions 77 Field definitions 78 Network information 80 Command response definitions 80 Field definitions 80 System information 81 Command response definitions 81 Field definitions 84 Service Information 89 Command response definitions 89 Field definitions 89...

Page 78: ...unctions as a 9V DC power source only for use with older model ECPs such as the ones included with SMART UF55 projectors Serial interface settings The projector s serial interface acts as a Data Communications Equipment DCE device and its settings can t be configured You must configure your computer s serial communication program or the room control system s serial communication settings with the ...

Page 79: ...o message appears or if an error message appears the serial interface configuration is not correct Repeat step 3 4 Type commands to configure the settings NOTES o To see a list of commands available in the current operating mode type and then press ENTER o If you re using a terminal emulation program turn on your program s local echo setting to see characters as you type them Projector programming...

Page 80: ...s command is accepted when the projector has turned off but it does nothing other than return the power state powerstate l powering l on l cooling l confirm off l idle The projector s current power state Different projectors have different potential power states These power states match the power states in the SMART U100 and SMART U100w projectors Source Application Selection Use these commands to...

Page 81: ...eoinputs VGA1 Composite HDMI1 HDMI2 A comma separated list of available projector inputs The strings returned in this command must match the strings used for the input selection from the on screen display OSD current usb1source l VGA1 l HDMI1 l HDMI2 l Disabled Current value for which the USB1 switch is enabled target usb1source l VGA1 l HDMI1 l HDMI2 l Disabled Value to which the USB1 switch enab...

Page 82: ... on screen display OSD The firmware must handle videofreeze and videomute states correctly A change should be made to ensure that videofreeze and videomute are mutually exclusive Command response definitions Command Response Responds when powered off set displaymode target displaymode current no get displaymode displaymode current no set brightness target brightness current no get brightness brigh...

Page 83: ... current no set whitepeaking target whitepeaking current no get whitepeaking whitepeaking current no set degamma target degamma current no get degamma degamma current no set red target red current no get red red current no set green target green current no get green green current no set blue target blue current no get blue blue current no set cyan target cyan current no get cyan cyan current no se...

Page 84: ... 0 to 100 Use or to change the brightness incrementally Enter a number within the range to set the brightness to a specific level current brightness Range 0 to 100 The device s current brightness target contrast l val l val l 0 to 100 Use or to change the contrast incrementally Enter a number within the range to set the contrast to a specific level current contrast Range 0 to 100 The device s curr...

Page 85: ... OSD ranges target hposition l val l val l 0 to 100 The ranges must match the OSD ranges current hposition Range 0 to 100 The ranges must match the OSD ranges target vposition l val l val l 5 to 5 The ranges must match the OSD ranges Values depend upon the source current vposition Range 5 to 5 The ranges must match the OSD ranges target whitepeaking l val l val l 0 to 10 The ranges must match the ...

Page 86: ...s current cyan Range 0 to 100 The ranges must match the OSD ranges target magenta l val l val l 0 to 100 The ranges must match the OSD ranges current magenta Range 0 to 100 The ranges must match the OSD ranges target yellow l val l val l 0 to 100 The ranges must match the OSD ranges current yellow Range 0 to100 The ranges must match the OSD ranges target videofreeze l on l off Video freeze on off ...

Page 87: ...ecific source use the following command EXAMPLE set brightness 65 brightness 65 set brightness vga1 65 brightness vga1 65 This sets the brightness of the VGA1 source whether the projector is on this source or not Audio control Use these commands to set audio output controls The range of values used for these commands should match the range shown in the on screen display OSD Command response defini...

Page 88: ...ing the RS 232 the OSD s volume slider matches the slider that appears when you use another control Note that 20 should map to 0 and 20 should map to 40 current volume Range 20 to 20 The device s current volume Note that 20 should map to 0 and 20 should map to 40 target micvolume l val l val l 20 to 20 Use or to change the micvolume incrementally Enter a number within the range to set the volume t...

Page 89: ...sabled target cc l cc1 l cc2 l off Closed captioning states current cc l cc1 l cc2 l off Closed captioning states target sysoutputsw l line spkr l line l spkr l none Specifies the system output switch current sysoutputsw l line spkr l line l spkr l none Current state of the system output switch Use the commands above to set the property to an absolute value or to adjust the current value EXAMPLE g...

Page 90: ...paddr current yes get ipaddr ipaddr current yes set subnetmask target subnetmask current yes get subnetmask subnetmask current yes set gateway target gateway current yes get gateway gateway current yes set primarydns target primarydns current yes get primarydns primarydns current yes get macaddr macaddr MAC address yes Field definitions Field Possible values Description current netstatus l connect...

Page 91: ...target subnetmask Range 0 0 0 0 to 255 255 255 255 Target subnet Mask current gateway Range 0 0 0 0 to 255 255 255 255 Current gateway target gateway Range 0 0 0 0 to 255 255 255 255 Target gateway current primarydns Range 0 0 0 0 to 255 255 255 255 Current primary dns target primarydns Range 0 0 0 0 to 255 255 255 255 Target primary dns MAC address xx xx xx xx xx xx The device s MAC address Syste...

Page 92: ...t projectorid current no get projectorid projectorid current no set aspectratio target aspectratio current no get aspectratio aspectratio current no set projectionmode target projectionmode current no get projectionmode projectionmode current no set startupscreen target startupscreen current no get startupscreen startupscreen current no set restoredefaults restoredefaults current yes get lamphrs l...

Page 93: ...et locationinfo locationinfo current no set contactinfo target contactinfo current no get contactinfo contactinfo current no get modelnum modelnum U100 or modelnum U100w no Returns the actual model of the projector set videomute target videomute current no get videomute videomute current no set vgaoutnetenable target vgaoutnetenable current yes get vgaoutnetenable vgaoutnetenable current yes set e...

Page 94: ...ampmode l standard l ECO The ranges must match the OSD settings current lampmode l standard l ECO The ranges must match the OSD settings target ImageCare l on l off The ranges must match the OSD settings current ImageCare l on l off The ranges must match the OSD settings target autopoweroff l val l val l 0 to 240 The ranges must match the OSD ranges current autopoweroff l val l val l 0 to 240 The ...

Page 95: ...tor Match The signal is scaled so that the input aspect ratio is maintained For example a 4 3 image appears as a 4 3 image on screen 16 9 The signal is scaled and stretched to produce a 16 9 image current aspectratio l fill l match l 16 9 The ranges must match the OSD settings target projectionmode l front l ceiling l rear l rear ceiling The ranges must match the OSD settings current projectionmod...

Page 96: ...lution l 800x600 l 1024x768 l l no signal Current resolution of the input If no signal is detected resolution no signal appears native aspect ratio 4 3 for SMART U100 16 10 for SMART U100w Native aspect ratio DLP resolution of the projector Returns the actual native aspect ratio of the projector current fwverddp x x x x Firmware version current fwvernet x x x x Network processor version current fw...

Page 97: ...h l Danish l Finnish l Italian l Norwegian l Russian l Spanish l Swedish l Portugese l Chinese Simplified l Chinese Traditional l Czech l Hungarian l Japanese l Malayasian l Polish l Romanian l Arabic l Turkish l Greek l Slovak l Korean l Hebrew Must match the OSD setting target language above Must match the OSD setting target groupname user string current groupname user string target projectornam...

Page 98: ...match the OSD setting current vgaoutnetenable l on l off Status of VGA Out Enable and Network Enable target vgaoutnetenable l on l off Value for VGA Out and Network Enable current emergencyalertmsg User string Emergency Alert message target emergencyalertmsg User string Set the Emergency Alert message current emergencyalert l on l off To display the alert message set this value to on target emerge...

Page 99: ...x colorwheelidx current no get failurelog failurelog current yes get error error current yes set factoryreset target factoryreset current yes set highspeedfan target highspeedfan current no get highspeedfan highspeedfan current no set statereporting target statereporting current yes get statereporting statereporting current yes get poweroverride poweroverride current no set poweroverride target po...

Page 100: ...d Possible Values Description current testpattern l 1 19 25 Grid l 2 Red l 3 Green l 4 Blue l 5 Grey l 6 White l 7 Black Test pattern being displayed The built in test pattern can be changed target colorwheelidx The ranges must match the OSD ranges current colorwheelidx The ranges must match the OSD ranges ...

Page 101: ...b l Lamp Driver Overheat dH l System Overheat OH Projector s error state The modes are projector dependent When get failurelog is used the abbreviated version of the error state in parenthesis is retrieved When get error is used the full name of the error is retrieved Current error Provide the details of the specific error is the number recorded in the log It ranges from 1 to 5 1 indicates the mos...

Page 102: ...tatereporting l on l off Target state reporting value current poweroverride l on l off A power override forces the projector to remain on when the command is received This command isn t persistent and isn t stored to non volatile memory cleared on power cycle When this mode is enabled the power button on the remote control and the ECP if present must not turn off the projector This command must al...

Page 103: ...nitions Field Possible Values Description target dbmsg l on l off Turn on off debug message current vgacalibration l To get the status of ADC calibration while power on current waveformid l To get waveform ID while power on current lampvoltage l To get lamp voltage while power on current temperature l To get system temperature while power on target temperaturereport l on l off While set to on the ...

Page 104: ...d Execute command Behaviour set input VGA1 set input VGA1 switch to VGA1 port set input Composite set input NEXT switch to next physical port set input HDMI1 set input NEXT switch to next physical port set input HDMI2 set input NEXT switch to next physical port Unknown command If an unknown command is received the projector sends the following response to the user there is a space between invalid ...

Page 105: ...ources and outputs 101 This appendix provides information on integrating the SMART Board interactive whiteboard system with peripheral devices Video format The projector has a native video format and various video format compatibility modes You can change image appearances for certain formats and compatibilities Native Video Format The following table lists the native VESA RGB video formats for th...

Page 106: ... 480 VGA 85 4 3 85 008 Full screen 800 600 SVGA 56 4 3 56 25 Full screen 800 600 SVGA 60 4 3 60 317 Full screen 800 600 SVGA 72 4 3 72 188 Full screen 800 600 SVGA 75 4 3 75 Full screen 800 600 SVGA 85 4 3 85 061 Full screen 832 624 MAC 16 4 3 74 55 Full screen 1024 768 XGA 60 4 3 60 004 Full screen 1024 768 XGA 70 4 3 70 069 Full screen 1024 768 XGA 75 4 3 75 029 Full screen 1024 768 XGA 85 4 3 8...

Page 107: ...aspect ratio mode 720 400 720 400_85 9 5 85 039 Letterbox Letterbox 640 480 VGA 60 4 3 59 94 Pillarbox Pillarbox 800 600 VGA 72 4 3 72 809 Pillarbox Pillarbox 800 600 VGA 75 4 3 75 Pillarbox Pillarbox 800 600 VGA 85 4 3 85 008 Pillarbox Pillarbox 800 600 SVGA 56 4 3 56 25 Pillarbox Pillarbox 800 600 SVGA 60 4 3 60 317 Pillarbox Pillarbox 800 600 SVGA 72 4 3 72 188 Pillarbox Pillarbox 800 600 SVGA ...

Page 108: ... ratio mode 1152 864 SXGA 75 4 3 75 Pillarbox Pillarbox 1280 768 WXGA 60 1 67 1 60 Letterbox Pillarbox 1280 960 Quad VGA 60 4 3 60 Pillarbox Pillarbox 1280 960 Quad VGA 85 4 3 85 002 Pillarbox Pillarbox 1280 960 SXGA3 60 5 4 60 02 Pillarbox Pillarbox 1280 1024 SXGA3 75 5 4 75 025 Pillarbox Pillarbox 1600 1200 SXGA 4 3 59 978 Pillarbox Pillarbox 1600 1200 UXGA_60 4 3 60 Pillarbox Pillarbox ...

Page 109: ...0p 16 9 44 96 59 94 Letterbox 720p 16 9 35 50 Letterbox 1080i 16 9 33 7 59 94 Letterbox 1080i 16 9 28 1 50 Letterbox SMART U100w projector Signal format Aspect ratio Horizontal frequency kHz Vertical frequency Hz Match Input appearance 16 10 aspect ratio mode Match Input appearance 16 9 aspect ratio mode 480i 525i 4 3 15 73 59 94 Pillarbox Pillarbox 480p 525p 4 3 31 47 59 94 Pillarbox Pillarbox 57...

Page 110: ...bed in Adjusting projector settings on page 14 NOTE The 16 9 command delivers all video modes with black bands along the top and bottom edges of the screen The Match Input command might deliver video modes with black bands along the top and bottom edges of the screen depending on the input resolution SMART U100 projector Video mode Aspect ratio Horizontal frequency kHz Vertical frequency Hz Color ...

Page 111: ...teboard l Do not connect SBA L projection audio system speakers to the RCA connector pod Connect these speakers to the projector connection panel using a dual channel left and right RCA plug to 3 5 mm phone connector included with the speakers l The composite video connector and associated dual channel audio inputs on the projector and optional RCA connector pod are for input only These RCA jacks ...

Page 112: ...speakers are installed turn the volume dial on the ECP all the way down to prevent buzzing or popping 2 Press the Input button on the ECP or remote control to switch input sources to the peripheral device 3 Restore the volume on the ECP s volume dial NOTE HDMI inputs are High Definition Content Protection HDCP compliant ...

Page 113: ...r code Key code Byte 1 Byte 2 Byte 3 Byte 4 Input F1 8B CA 14 EB Power F1 8B CA 12 ED Menu F1 8B CA 1B E4 Up F1 8B CA 40 BF Left F1 8B CA 42 BD Enter F1 8B CA 13 EC Right F1 8B CA 43 BC Down F1 8B CA 41 BE Hide F1 8B CA 15 EA Volume up F1 8B CA 44 BB Mode F1 8B CA 45 BA Mute F1 8B CA 11 EE Volume down F1 8B CA 46 B9 ...

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Page 115: ...an be harmful to the environment and to human health The crossed out wheeled bin symbol indicates that products should be disposed of in the appropriate recycling stream and not as regular waste Batteries Remote contains CR2025 battery Recycle or dispose of batteries properly Perchlorate material Contains perchlorate material Special handling may apply See dtsc ca gov hazardouswaste perchlorate Me...

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Page 117: ...ections 61 connection diagrams ECP 28 projector 25 contact person 62 D DHCP 21 62 diagnostic indicator projector 45 display modes 13 16 59 DNS 62 document cameras 101 drywall 8 dust v DVD players 102 E ECP about 4 lights and status of 53 using 27 electrostatic discharge v email alerts 63 emergency alerts 61 emissions v environmental requirements iv eraser 5 F fans 61 flickering 50 focus 24 H HD si...

Page 118: ...6 97 mercury 105 mirror cover 32 mounting template 8 mute control 13 17 59 N network communication 26 53 62 Network menu 21 O options 5 original packaging 55 P passwords 21 54 63 64 pen tray about 3 locking to the interactive whiteboard 9 pens 4 Perchlorate material 105 peripheral sources 101 pillarboxing 96 97 99 power 26 28 58 69 projector about 3 adjusting settings for 14 adjusting the image of...

Page 119: ...See interactive whiteboard SMART U100 or U100w projector See projector SMTP 63 SNMP 65 sound See audio startup screen 60 status lights projector 45 subnet mask 21 62 SVGA support 96 97 SXGA support 96 97 T temperatures operating and storage iv transportation 55 TRAP destination address 63 troubleshooting 41 U U100 or U100w projector See projector USB drives 28 USB receptacles 26 28 UXGA support 96...

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Page 122: ...SMART TECHNOLOGIES smarttech com support smarttech com contactsupport smarttech com kb 170911 ...

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SMART Board 800ix3, Configuration And User'S Manual

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