Smart Technologies IDX55-2 Installation And Maintenance Manual Download Page 63 | Manualshive

Page: 63 / 121

Smart Technologies IDX55-2 Installation And Maintenance Manual Download Page 63

Chapter 4

Maintaining the display

smarttech.com/kb/171555

63

Advanced troubleshooting for SMART Mirror

Issue

Solutions

Mobile devices and computers can’t
find the display when using AirPlay
or Google Cast.

l

Organizations often block a number of network ports.

Ask the administrator to allow

o

TCP

ports 7000, 8008, 8009, 47000, 7100, 49228, 50259

o

UDP ports 62572 and 54780

o

If using Google Cast, UDP port 1900

o

If using Windows computer or a Mac computer, UDP port 5353.

See

Connecting to a network on page

l

The display’s casting ID may not have propagated yet through the network or may
be cached on the network when it’s not actually available. Wait several minutes and
attempt to connect again.

l

The network must be configured to run Bonjour and mDNS, and Multicast must be
enabled.

l

Ensure your device and display are on the same VLAN or subnet.

SMART Mirror is not working for
Windows computers.

l

There might be an issue with the Windows firewall. Check to see if SMART Mirror is
allowed to communicate through Windows Firewall.

l

Your antivirus product might be blocking access. See the antivirus product’s help for
more information.

SMART Mirror is not working for Mac
computers.

l

There might be an issue with the Mac firewall. See OS

X: About the application

l

Your antivirus product might be blocking access. See the antivirus product’s help for
more information.

SMART Mirror is not working on
Android devices.

l

Turn off the device’s Power Saving mode.

SMART Mirror app closes
unexpectedly or the video stops
playing on the display.

l

If your display is connected to a 2.4 GHz network, connect your display to a 5 GHz
network.

l

Select a less congested Wi-Fi channel.

l

The display changed the connection channel. It may take some time for the display
to establish the connection again. If the display can’t establish the connection
again, contact SMART Support.

Configuring the network for SMART

Board MX’s

firmware update

For SMART

Board MX series displays

Important

This step is only required for SMART

Board MX series displays. This doesn’t apply to SMART

Board MX

(V3), (V2-C), (V2) series interactive displays.

«
...
61
62
63
64
65
...
»

Summary of Contents for IDX55-2

Page 1: ...V3 PW V3N PW SBID MX065 V3 PW V3N PW SBID MX075 V3 PW V3N PW SBID MX086 V3 PW V3N PW SBID MX255 V2 C SBID MX265 V2 C SBID MX275 V2 C SBID MX286 V2 C SBID MX255 V2 CPW SBID MX265 V2 CPW SBID MX275 V2...

Page 2: ...avings However changing some settings may increase energy consumption beyond the limits required for ENERGY STAR certification For example increased brightness and contrast will increase power consump...

Page 3: ...re l If the display requires replacement parts make sure the service technician uses replacement parts specified by SMART Technologies or parts with the same characteristics as the original l Ensure t...

Page 4: ...tion l Turn off the display before cleaning its screen Otherwise you may scramble the desktop icons or inadvertently activate applications when you wipe the screen l Avoid setting up and using the dis...

Page 5: ...to a computer that has a USB compliant interface and that bears the USB logo In addition the USB source computer must be compliant with IEC 62368 1 The source computer must be CE marked and carry saf...

Page 6: ...Important information smarttech com kb 171555 6 Important...

Page 7: ...W 100V to 240V AC 50 Hz to 60 Hz 150 W SBID MX286 V3 SBID MX286 V3 PW SBID MX086 V3 SBID MX086 V3 PW SBID MX286 V3N SBID MX286 V3N PW SBID MX086 V3N SBID MX086 V3N PW 100V to 240V AC 50 Hz to 60 Hz 15...

Page 8: ...Important information smarttech com kb 171555 8 l For additional requirements and other information refer to the display s specifications see More information on page 19...

Page 9: ...devices 34 Installing SMART software 35 Connecting room computers and guest laptops 36 Connecting a SMART OPS PC module 42 Connecting other devices 43 Connector diagrams 47 Chapter 4 Maintaining the...

Page 10: ...s settings 94 Network 94 Screen lock 95 Advanced 96 Update 98 Recovery 98 About 98 Appendix C Managing SMART Board MX V3 V2 and V2 C series displays using RS 232 100 Configuring the serial interface s...

Page 11: ...Contents smarttech com kb 171555 11 Commands 117 Appendix E Enrolling the display in SMART Remote Management 119 Certification and compliance 120...

Page 12: ...Power status light 16 Remote control and IR sensor 16 Identifying your specific model 17 Accessories 17 SMART OPS PC module 18 Stands 18 USB extenders 18 More information 19 This chapter introduces t...

Page 13: ...and close applications meet with others create new documents or edit existing ones visit websites play and manipulate videos and so on by touching the display s surface You can use an array of gesture...

Page 14: ...W SBID MX255 V2 SBID MX255 V2 PW 55 SBID MX265 V3 SBID MX265 V3N SBID MX265 V2 C SBID MX265 V2 CPW SBID MX265 V2 SBID MX265 V2 PW SBID MX365 SBID MX265 65 SBID MX275 V3 SBID MX275 V3N SBID MX275 V2 C...

Page 15: ...ay s features while using the connected computers For more information see Chapter 3 Connecting computers and other devices on page 34 Accessory slot The iQ appliance is inserted in the accessory slot...

Page 16: ...he front connector panel includes connectors for USB peripherals and a computer or other input source Ambient light sensor The ambient light sensor is located in the bottom right corner of the display...

Page 17: ...D MX265 V3 PW SBID MX275 V3 PW SBID MX286 V3 PW SBID MX255 V3N SBID MX265 V3N SBID MX275 V3N SBID MX286 V3N SBID MX255 V3N PW SBID MX265 V3N PW SBID MX275 V3N PW SBID MX286 V3N PW SBID MX255 V2 C SBID...

Page 18: ...h as SMART Notebook SMART TeamWorks and SMART Meeting Pro software and access the internet directly through your display s network connection Upgrades and service for the OPS PC module are easy to per...

Page 19: ...ch associated with the HDMI 3 input on the front of the display l For more information about extending USB connections see USB cable extenders More information In addition to this guide SMART provides...

Page 20: ...d Intel Compute Card 28 Connecting the Intel Compute Card 29 Connecting to a network 29 AM50 iQ appliance 30 Connecting power and turning on the display for the first time 31 About energy saving modes...

Page 21: ...ng to help orient the box during transportation Using transportation aides You can use the following aides to move the display l Cart l Furniture dolly l Mechanical lift Accommodating doorways hallway...

Page 22: ...If the display s glass shatters carefully clean up the area and have the display repaired or replaced Warning For safety and to prevent further damage do not continue to install or use the display if...

Page 23: ...re are no nearby heat sources directed at the display such as a radiator or heat vent l There are no nearby shelving units desks or other furniture that has doors or drawers that could hit the display...

Page 24: ...erference include o Reduced visibility Light sources can cause glare on the display s screen reducing its visibility o Touch system interference Many displays use infrared IR light as a key component...

Page 25: ...cessed area there is at least 4 10 cm of space between the display and the recessed walls to enable ventilation and cooling Choosing a height Consider the general height of the user community when you...

Page 26: ...ion instructions smarttech com kb 171785 Contact your authorized SMART reseller smarttech com where for information on SMART s mounting options If you choose a third party option rather than one of SM...

Page 27: ...If you re not using the included bolts to fasten the wall mount to the display see the following table Display Bolt type Minimum length Maximum length SMART Board MX V2 V2 C and V3 series 55 models M...

Page 28: ...see smarttech com accessories Using a third party stand For information on selecting and using a third party stand see Installing your SMART Board MX or MX Pro on a stand Installing the iQ appliance a...

Page 29: ...settings and set the secondary display to mirror the first Tip You can connect peripherals such as a keyboard or mouse to the Intel Compute Card using the USB receptacles on the iQ appliance Connecti...

Page 30: ...connection in the room Network access is available when Networked Standby is enabled in Settings but not when Standby is enabled in Settings SMART Board MX V3 series SMART Board MX V2 and V2 C series...

Page 31: ...e The final step in installing and configuring the display is to connect power and turn it on When you first turn on the display a setup wizard appears Follow the steps in the wizard to complete the s...

Page 32: ...do not remove the USB drive The USB drive contains an important firmware update 1 Flick the switch beside the AC power inlet to the ON I position o SMART Board MX V2 V2 C and V3 series 55 models 65 m...

Page 33: ...appears OR The display downloads and applies updates for the firmware and system software About energy saving modes The display features a number of energy saving modes l Networked standby a low power...

Page 34: ...Connecting other devices 43 Connecting USB drives peripherals and other devices 43 Connecting an external display 45 Connecting an external audio system 45 Connecting room control systems 46 Connector...

Page 35: ...n digital ink over applications files folders websites and any other open window Included with SMART Notebook basic and SMART Meeting Pro software SMART Remote Management Cloud based mobile device man...

Page 36: ...stalling and maintaining SMART Notebook Installing SMART TeamWorks or Installing and maintaining SMART Meeting Pro Connecting room computers and guest laptops You can connect cables for room computers...

Page 37: ...Chapter 3 Connecting computers and other devices smarttech com kb 171555 37 l SMART Board MX V2 C series Side and bottom connector panels Front connector panel...

Page 38: ...Chapter 3 Connecting computers and other devices smarttech com kb 171555 38 l SMART Board MX V2 series Side and bottom connector panels Front connector panel HDMI 3...

Page 39: ...smarttech com kb 171555 39 l SMART Board MX series Side and bottom connector panels HDMI 1 HDMI 2 VGA Front connector panel HDMI 3 Notes l Install SMART software on any computers you connect to the d...

Page 40: ...oard MX V3 V2 or V2 C series display 1 Connect the computer to the display 2 Do one of the following If iQ is enabled If iQ is disabled Tap Input on the Home screen OR Press Input on the remote contro...

Page 41: ...ption Setting a connected computer s resolution and refresh rate The following table presents the recommend resolutions and refresh rates for the display s USB C HDMI 1 HDMI 2 and HDMI 3 input sources...

Page 42: ...uctions Connecting USB drives peripherals and other devices You can use USB drives peripherals and other devices with a computer connected to the display using the USB receptacles on the display For m...

Page 43: ...External audio systems l Room control systems Connecting USB drives peripherals and other devices The display includes the following USB Type A receptacles You can connect USB drives peripherals such...

Page 44: ...ce USB 3 0 Type A receptacle3 USB 2 0 Type A receptacle4 iQ SuperSpeed Hi Speed HDMI 1 SuperSpeed Hi Speed HDMI 2 SuperSpeed Hi Speed HDMI 3 SuperSpeed Hi Speed VGA SuperSpeed Hi Speed Accessory slot...

Page 45: ...display that supports HDCP Connecting an external audio system The display includes two speakers which are designed to provide sound at the front of a room You might want to connect an external audio...

Page 46: ...g room control systems A room control system enables users to control a room s lighting audio system and possibly the display Some installations may require you to integrate the display with a room co...

Page 47: ...USB 3 0 Type A N A This connector is a service port 3 USB 3 0 Type A Supported USB drives peripherals and other devices See page 43 and USB cables and connectors 4 USB 2 0 Type A N A This connector is...

Page 48: ...232 Room control system See page 100 and RS 232 cables and connectors 14 Stereo 3 5 mm in VGA input audio See page 36 and Analog audio cables and connectors 15 USB 3 0 Type B VGA input touch See page...

Page 49: ...ive to update the display s firmware SMART Board MX V2 and V2 C series Connector panel The following diagram and table present the connectors on the display s connector panel Side Bottom No Connector...

Page 50: ...and Digital audio cables and connectors 10 Stereo 3 5 mm out External audio system See page 45 and Analog audio cables and connectors 11 Stereo 3 5 mm in VGA input audio See page 36 and Analog audio...

Page 51: ...Type B connector HDMI 3 input touch See page 36 and USB cables and connectors 4 HDMI 3 input connector HDMI 3 input video and audio See page 36 and Analog audio cables and connectors 5 USB Type C inp...

Page 52: ...herals and other devices See page 43 and USB cables and connectors 4 HDMI 1 2 0 in HDMI 1 input video and audio See page 36 and HDMI cables and connectors 5 HDMI 2 2 0 in HDMI 2 input video and audio...

Page 53: ...pported USB drives peripherals and other devices See page 43 and USB cables and connectors 2 USB 2 0 Type A connector Supported USB drives Connect a USB drive to update the display s firmware 3 USB 2...

Page 54: ...or SMART Mirror 59 Configuring the network for devices sharing their screens using Google Cast AirPlay or the SMART Mirror app 60 SMART Mirror troubleshooting wizards 62 Advanced troubleshooting for S...

Page 55: ...lay off 1 Press the Power button on the front control panel or the remote control for five seconds A slider appears on the screen 2 Move the slider to the right 3 Flick the switch beside the AC power...

Page 56: ...nstallation frequently to ensure that the display remains securely installed l Check the mounting location for signs of damage or weakness that can occur over time l Check for loose screws gaps distor...

Page 57: ...display uses infrared IR transmitters and sensors around the display s perimeter between the screen and the frame Dust buildup on the protective plastic can impair touch performance Inspect these are...

Page 58: ...hours to allow it to acclimate to the new temperature Failing to do so can cause humidity to build up in the space between the front glass and the LCD If condensation appears under the screen after yo...

Page 59: ...for four seconds 3 Flick the switch on the back of the display to the OFF O position 4 Remove all accessible cables connectors and antennae 5 Remove any modules from the accessory slot 6 Lift the disp...

Page 60: ...network equipment manufacturer for more information about network configurations that support screen sharing Configuring the network for devices sharing their screens using Google Cast AirPlay or the...

Page 61: ...e open for SMART Mirror Protocol Port range Feature TCP 1 65535 Select from available ones UDP 1025 65535 TCP 5353 mDNS UDP 5353 mDNS TCP 3689 Airplay TCP 4700 Airplay TCP 5000 Airplay TCP 7000 Airpla...

Page 62: ...artmirror link o https netcheck joindisplaynote com o https cast displaynote com o https xmpp displaynote com o https stunturn prod ireland displaynote com o https stunturn prod mumbai displaynote com...

Page 63: ...to see if SMART Mirror is allowed to communicate through Windows Firewall l Your antivirus product might be blocking access See the antivirus product s help for more information SMART Mirror is not w...

Page 64: ...X series displays The display checks for firmware updates automatically provided the display s date and time are set correctly see Date Time on page 86 and the display is connected to the internet The...

Page 65: ...a blank screen for four minutes When the update is complete the display shows the Home screen When the update is installing touch the front control panel and remote control will not respond To update...

Page 66: ...ting system Procedure Windows 10 a Select Start b Scroll to and select SMART Technologies SMART Settings Windows 8 a Open the Apps screen b Scroll to and select SMART Technologies SMART Settings Windo...

Page 67: ...work refer to the SMART knowledge base for additional troubleshooting information community smarttech com s topic 0TO0P000000Xt5yWAC mx series The display isn t turning on Symptom Troubleshooting step...

Page 68: ...elect OPS to switch to the iQ experience and open the Home screen l Make sure the SMART Board MX V3 V2 or V2 C series display is not in Standby mode by pressing the Power button l Make sure any connec...

Page 69: ...USB Type C Look for the Display Port logo beside the USB Type C receptacle on the computer If it s not there the computer may not support Display Port Alternate Mode video via USB Type C l Make sure...

Page 70: ...rk gray or a different color l If any connected computers desktops are extended across multiple screens duplicate the desktops across the screens or set the display as the only screen The image doesn...

Page 71: ...adjust the volume on the display and the connected computer and make sure neither are muted l If you re using the display s S PDIF out connector adjust the volume on the external audio system and mak...

Page 72: ...r messages in the display s row l For Mac computers with macOS Mojave see How to resolve issues with installing and using SMART Learning Suite software on macOS Mojave The display responds to touch in...

Page 73: ...mputers When you write on the screen the ink appears in the wrong place OR Writing is intermittent OR Ink disappears as you write l Make sure you are using a SMART Board MX or MX Pro series interactiv...

Page 74: ...The SMART OPS PC module isn t working as expected Symptom Troubleshooting steps The SMART OPS PC module isn t working as expected See the SMART OPS PC modules user guide smarttech com kb 171747 The I...

Page 75: ...o series interactive display support pages on the SMART website For SMART Board MX series displays the serial number is on labels located on the bottom frame and the back of the display Note To find t...

Page 76: ...re information l Some settings aren t available while you re signed in to your SMART Account Sign out of your SMART Account on the display to see all settings Network settings Option Values Function N...

Page 77: ...configuration of the proxy server for connecting to the network N A User MAC Address N A Shows information about the network the display is connected to N A System IP Address N A Shows information ab...

Page 78: ...les or disables Input in the Apps Library This option is not available for SMART Board MX series displays N A Screen Share On Off Enables or disables Screen Share in the Apps Library N A User Files Li...

Page 79: ...kapp app cannot connect to the display and your mobile device cannot save snapshots of the display in the app User Sharing Whiteboards On Off Enables or disables the Invite function on the SMART kapp...

Page 80: ...network saturation or busy networks Important Only one device can connect to the display when Miracast is enabled This setting used to be named Miracast Connection Handling System Reset Screen Share N...

Page 81: ...play will use when starting The iQ embedded experience is the default input This option is not available for SMART Board MX series displays System Advanced Pen Touch Settings Touch controller firmware...

Page 82: ...m energy savings but wakes up slower This option is more energy efficient This option is the default for displays in the EU For information about the display s energy saving modes see About energy sav...

Page 83: ...kers This will be fixed in a future system software release This option is not available for SMART Board MX series displays System Auto Brightness On Off Enables or disables the automatic brightness a...

Page 84: ...448 Sets the overall green of the image This option is not available for SMART Board MX series displays System Blue 0 448 Sets the overall blue of the image This option is not available for SMART Boa...

Page 85: ...views when there is no signal This option is not available for SMART Board MX series displays System Audio Audio In These options are available for SMART Board 6000S V3 models only Volume Range slider...

Page 86: ...ider all the way to the left to have all audio from the left speaker Drag the slider all the way to the right to have all the audio from the right speaker This option is not available for SMART Board...

Page 87: ...nt language for the on screen display menu for SMART Board MX series displays see Appendix B Adjusting display settings on page 94 User Ink To Text Language Languages Sets the language for converting...

Page 88: ...ice On Off Enables or disables saving logs to a USB drive This option allows the temporary iQ system log files to survive a system restart at the cost of some device storage space System Log Levels N...

Page 89: ...A View installed security certificates N A System View root CA certificates N A N A N A System Automatic inactivity log out Disabled 1 hour 8 hours 12 hours Automatically logs a user off after a time...

Page 90: ...changes to Apply update now The display must be connected to the internet to check for system software updates or a USB drive with the system software update file is connected to the display N A Remo...

Page 91: ...guration EDU iQ Education iQ experience ENT iQ Enterprise iQ experience ENT NoiQ Enterprise display only configuration without iQ Shows the display s iQ system configuration N A N A Firmware Details N...

Page 92: ...trol who can invite participants When moderator mode is on participants must be invited to present their screens Turning on creates a new session System Network Connections Values Function Notes User...

Page 93: ...urity Values Function Notes User or system setting Lock settings Enable Disable Default is disabled Settings can be locked to prevent unwanted changes If enabled you will be prompted to enter and conf...

Page 94: ...l Exiting the display s settings Tap Exit OR press the Menu button on the front control panel Network Option Values Function Notes Ethernet Ethernet Enable Disable Enables or disables connecting to a...

Page 95: ...on screen keyboard or connect a USB keyboard to the Display USB Type A connector on the front connector panel to enter information Network status N A Shows information about the display s current net...

Page 96: ...When a time interval is selected the display s screen will turn off even if the connected computer or device is still on If the iQ experience is selected the display s screen will not turn off when a...

Page 97: ...display from low power state soft off Default is Disabled HDMI connector number EDID version Default EDID 1 4 EDID 2 0 Sets the HDMI EDID version of the display s active HDMI connector to Default EDID...

Page 98: ...ay N A Local storage N A Shows how much storage memory is available and how much is currently in use N A Resolution N A Shows the display s current screen resolution N A Android N A Shows the current...

Page 99: ...reeze commands 107 Screen shade commands 108 Volume commands 108 Mute commands 108 Firmware version commands 108 Model number commands 109 Serial number commands 109 Part number commands 109 Asynchron...

Page 100: ...ou can use to manage SMART Board interactive displays with iQ and devices running Windows Chrome OS Android and iOS operating systems For more information see SMART Remote Management Configuring the s...

Page 101: ...rompt to indicate that the display can now accept commands Note o If you re using a terminal application on a computer pressing ENTER should send a carriage return character CR but may also send a lin...

Page 102: ...ettings using the room control system send a command after the command prompt send a carriage return character or press ENTER and then wait for the response from the display Responses are preceded by...

Page 103: ...ther command until you receive the response and the next command prompt If no command prompt is present send a carriage return character CR to the display If the display is ready to receive commands i...

Page 104: ...me by 15 set volume 15 volume 55 Power state commands Get command Set command Response get powerstate set powerstate Value Where Value is one of the following l on l ready l standby l powersave Note I...

Page 105: ...e is the default energy saving mode for displays set to a non EU location Note The EU uses networked standby to describe this power state POWERSAVE The screen is off and the display is a very low powe...

Page 106: ...th USB Type C connectors input Value Where Value is one of the following l hdmi1 l hdmi2 l hdmi3 l vga1 l ops1 l usbc1 l android Brightness commands Get command Set command Response get brightness set...

Page 107: ...wing l on l off Volume commands Get command Set command Response get volume set volume Value Where Value is one of the following l Value l Value l 0 100 volume Value Where Value is a number between 0...

Page 108: ...Where Value is the serial number Part number commands Get command Response get partnum partnum Value Where Value is the part number including the revision Asynchronous messages The display sends an a...

Page 109: ...ion input Value Where Value is one of the following l hdmi1 l hdmi2 l hdmi3 l vga1 l ops1 l android Brightness brightness Value Where Value is a number between 5 and 100 Freeze frame videofreeze Value...

Page 110: ...g the display using RS 232 isn t working as expected l Make sure all the cable connections are secure l Restart the display and the remote management system See Turning off turning on and resetting th...

Page 111: ...ram on your computer to the display s room control input and remotely select video inputs change power and sleep states and get information about the display s current settings such as current input s...

Page 112: ...can accept commands If the command prompt isn t received send a carriage return character 0x0d to the display press ENTER on your keyboard if you re using a terminal emulation program on your compute...

Page 113: ...characters Program a connected control system to ignore the unexpected data characters and only send commands after it receives the command prompt If you haven t disabled Power saving mode you ll see...

Page 114: ...until you receive the response and the next command prompt To identify the current value of a setting Use a get command This example shows how to get the display s current volume setting get volume vo...

Page 115: ...message add spaces around the operator symbol SOFT OFF low power state The screen is in a low power state soft off and won t respond to RS 232 commands Disable Power saving mode to prevent the displa...

Page 116: ...ATEON or UPDATEREADY state it might not change power states after it receives the command powerstate Value Where Value is one of the following l on l ready l updateon l updateready get input set input...

Page 117: ...ion get serialnum serialnum Value Where Value is the display s serial number Note If multiple displays are connected the response includes the serial numbers for all displays separated by commas get p...

Page 118: ...y with your organization s SMART Remote Management account When you enroll one of these displays you can use SMART Remote Management to centrally control features and settings for the display such as...

Page 119: ...d to channels 1 through 13 Caution i the device for operation in the band 5150 5250 MHz is only for indoor use to reduce the potential for harmful interference to co channel mobile satellite systems i...

Page 120: ...s tre co implant s ou exploit s conjointement avec une autre antenne ou metteur EU declaration of conformity Hereby SMART Technologies ULC declares that the radio equipment type Interactive displays m...

Page 121: ...smarttech com kb 171555 SMART Technologies smarttech com support smarttech com contactsupport...

Reviews:

No comments