Chapter 5
Troubleshooting
smarttech.com/kb/171415
60
The SMART OPS PC module isn’t working as
expected
Symptom
Troubleshooting steps
The SMART OPS PC module isn’t
working as expected.
See the
SMART OPS PC modules user guide (smarttech.com/kb/171747).
Contacting your reseller for additional support
If an issue you’re experiencing with the display persists or isn’t covered in this chapter or the knowledge
base, contact your authorized SMART reseller (smarttech.com/where) for support.
Your reseller might ask you for the serial number for the
display. The serial number is on a label located on the left
side of the display (pictured).
Tips
l
Scan the QR code on the label to view the SMART
Board 6000S or 6000S Pro series interactive
display support pages on the SMART website.
l
The label features the display’s base model number (for example, SBID-6065-V3). Please note
this number is different from the actual model/SKU number (for example SBID-6265-V3).
l
You can also find the serial number in the iQ settings. Refer to the SMART
Board 6000S and
6000S Pro series interactive displays installation and maintenance guide
(smarttech.com/kb/171414) for more information.
