10 Troubleshooting
SMA Solar Technology AG
Operating manual
EDML-10-BE-en-13
53
10 Troubleshooting
Problem
Cause and corrective measures
Obsolete or incorrect mea-
sured values are displayed.
Connection to VPN or Internet is disrupted.
• Ensure that the network cable is connected correctly and that
the network port Link LED is glowing.
or
• Check the status of the connected devices in the device
overview in Sunny Portal.
The energy meter is connected incorrectly.
• Connect the energy meter correctly (see energy meter manual).
or
• Swap the channels for purchased-electricity and feed-in meters
in the meter configuration on the user interface.
The display in your web browser is not updated.
• Reload the page in your web browser or delete the cache in
your web browser.
Not all devices are being
detected.
Not all devices are in operation.
• Ensure that all devices are in operation.
There are too many devices in the system.
• Ensure that no more than permissible devices are in the system.
The network configuration of the local network is incorrect.
• Ensure that the network configuration is correct. SMA Solar
Technology AG recommends automatic network configuration.
The Data Manager user in-
terface cannot be called up.
The firmware has been updated to a newer version.
• After a firmware update, errors may arise when restarting the
products. Repeat the restart and login at the user interface.
• If the restart of the product fails again, contact Service.
Modified parameters are
not adopted even after a
waiting time of about
one minute.
Parameters are modified by 2 users simultaneously.
• Ensure that parameters cannot be modified at the same time on
the user interface of the product and in Sunny Portal.
The Data Manager cannot
be registered in Sunny Por-
tal.
The Internet connection via a proxy server is not possible.
• Contact your network administrator.
The PIC or RID entry is incorrect.
• Verify your entry.
