Using MY SKY HDi
Solving problems
Before proceeding through this section, check that your TV and video recorder are set to
the correct channels shown on page 82.
General problems
Before calling your Service Provider for troubleshooting assistance, please run through the tabulated
checks below and on the inner back cover.
Before you check connections between your equipment, make sure you disconnect all your
equipment from the power supply. When you have finished checking and making connections, safely
reconnect all the equipment to the power supply (see page 69).
Problem
Possible cause
Suggested solution
MY SKY HDi doesn’t
seem to be working,
and there are no lights
on the front panel.
MY SKY HDi is not
receiving power.
Make sure that the power lead is properly plugged in and
that the power supply is switched on.
Check that the power point has power (try plugging in a
lamp).
MY SKY HDi doesn’t
seem to be working,
and the front-panel
standby light is red.
MY SKY HDi is in
standby.
Press
S
on the front panel, or
SKY
on your remote
control.
MY SKY HDi doesn’t
seem to be working,
and the front-panel
standby light is blue.
MY SKY HDi is not
correctly connected
to your other
equipment, or your
other equipment is not
correctly set up.
Check that all the connections are properly made.
Check that your TV is plugged into the power supply and
that it is switched on.
Your TV is not
switched to show
digital channels.
If MY SKY is connected to your TV via a SCART lead, S-
Video lead or phono lead, try selecting the appropriate AV
channel on your TV.
MY SKY HDi doesn’t
seem to be working,
and the front-panel
signal light is red.
There is a problem
with the signal.
Check that the satellite lead is correctly connected to MY
SKY HDi.
Check that nothing is blocking your satellite dish (if you
have one), for example a tree or high building.
There may be a temporary problem with the reception,
caused, for example, by bad weather; try again later. If the
problem continues, contact your SKY provider.
Your remote control
isn’t working.
Something is between
the remote control and
MY SKY HDi.
Make sure you point your remote control directly at MY
SKY HDi and that nothing is between it and MY SKY HDi.
The ir receive light on MY SKY HDi’s front panel should flash
each time you press a remote control button.
The batteries are flat
or inserted the wrong
way round.
Check the batteries and replace them if necessary.
MY SKY may be in
‘loop-through’ mode
because you pressed
the
av
button (see
page 64).
If you want to watch digital TV, press
av
on your remote
control to return to viewing SKY.
❖
Summary of Contents for my hdi
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Page 88: ...84 Using MY SKY HDi Notes ...
