Skoda KAROQ 2017, Owner'S Manual

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Liability for defects and ŠKODA warranty for new cars
Materials defect liability
Your ŠKODA Partner, as a vendor, is liable to you for material damage to your
new ŠKODA car, ŠKODA Genuine Parts or ŠKODA Genuine Accessories in ac-
cordance with statutory regulations and the purchase agreement.
ŠKODA warranty for new cars
As well as the materials defect liability, ŠKODA AUTO a.s. grants you the
ŠKODA warranty for new cars (hereinafter referred to as “ŠKODA warranty),”
according to the conditions described below.
As part of the ŠKODA warranty, ŠKODA AUTO will ensure the following serv-
ices.
▶ Free repair of faulty components or vehicle defects that occur within two
years from the start of the ŠKODA warranty.
▶ Free repair of paintwork defects on your vehicle that occur within three
years from the start of the ŠKODA warranty.
▶ Free repair of rust perforation to the bodywork of your vehicle that occurs
within twelve years from the start of the warranty. Only rust perforation of
body panels from the inside to the outside is included in the definition of rust
perforation on bodywork and covered by the ŠKODA warranty.
The start of warranty is the date on which the first buyer purchases the new
cars from the ŠKODA Partner
1)
. This date must be noted accordingly by the
ŠKODA Partner in the Owner´s Manual for your vehicle » Documentation of
vehicle handover.
Vehicle repairs may be carried out either by replacing the faulty part or by re-
pairing it. Replaced parts become the property of the ŠKODA Service Partner.
There shall be no further claims arising from the ŠKODA warranty. In particu-
lar, there shall be no claims for replacement, cancellation, provision of a cour-
tesy vehicle for the duration of repairs or compensation for damages.
The ŠKODA warranty is valid at any ŠKODA service partner.
One of the conditions for service from the ŠKODA warranty is that all service
work has been carried out in a timely and adequate manner and in accordance
with ŠKODA AUTO provisions. It must be proven that service work has been
carried out properly and in accordance with the ŠKODA AUTO provisions
when raising a claim from the ŠKODA warranty. In the event of a missed serv-
ice or failure to carry out a service according to the ŠKODA AUTO provisions,
you may still be entitled to warranty claims as long as you can prove that the
missed service or the failure to carry out a service according to the ŠKODA
AUTO provisions was not the cause of the defect.
Natural wear and tear to your vehicle is not covered by the ŠKODA warranty.
The ŠKODA warranty also does not cover faults to bodywork, installations or
conversions provided by third-parties, or vehicle faults caused as a result. The
same applies to accessories that are not factory installed and/or delivered.
In addition, this warranty does not apply if the defect was caused by one of the
following:
▶
Unauthorized use, improper handling (e.g. use in racing competitions or over-
loading), improper care and maintenance or unapproved modification to your
vehicle.
▶
Non-compliance with provisions in the Owner's Manual or other factory-sup-
plied instructions.
▶ External causes or influences (e.g. accidents, hail, flooding etc.).
▶ Parts fitted or connected on or in the vehicle whose use has not been ap-
proved by ŠKODA AUTO, or modification of the vehicle in a manner not ap-
proved by ŠKODA AUTO (e.g. tuning).
▶ Damage caused by you that was not immediately seen to by a specialist ga-
rage or was not rectified properly.
It is the customer's responsibility to prove that it was not the cause.
This ŠKODA warranty does not affect the purchaser's statutory rights from
materials defect liability from the vehicle vendor and other potential claims
from product liability laws.
Mobility warranty
The mobility warranty provides a sense of security when travelling in your ve-
hicle.

1)
Due to the requirements of generally binding country-specific regulations,
the date of first registration can be specified instead of the date the vehicle
handover.
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Liability for defects and ŠKODA warranty for new cars