Skier's Choice Moomba Kamberra, Owner'S Manual

Page: 61 / 66

61
© 2002 Skier’s Choice, Inc.
Customer Assistance
The staff at Skier’s Choice, Inc. is concerned with your
complete satisfaction. This includes the prompt resolution
of any problems that may arise during the warranty period.
Normally, problems encountered may be efficiently and
effectively resolved by your Supra Dealer. However, if a
problem cannot be handled by the Dealer or if a solution is
not satisfactory to you as an Owner, please follow these
steps to get the matter resolved:
Step One
Discuss the problem with a member of your Supra Dealer’s
management staff. It is most likely that the problem will be
resolved at this level.
Step Two
If the Dealer management does not resolve the problem to
your satisfaction, please have the problem and all action
taken, documented by the Dealer, then contact the factory
Customer Service Representative at Skier’s Choice, Inc.
Skier’s Choice, Inc.
5820 Highway 411 South
Maryville, TN 37801
Tel: (865) 856-3035
Fax: (865) 856-3241
Describe the original problem in detail to the Customer
Service Representative. Be prepared to furnish appropriate
documentation and the reasons why service by the Dealer
was unsatisfactory. If further action is required to resolve the
problem, the Customer Service Representative will dictate
the appropriate action.
Step Three
Finally, if after following these steps and providing
documentation and after obtaining necessary authorization
from the Customer Service Representative to take additional
action, the problem is still not resolved to your satisfaction,
the President of Skier’s Choice, Inc. will personally review
the problem and make a determination concerning final
resolution.