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Our warranty statement
CONDITIONS OF GUARANTEE
Sirocco (hereinafter referred to as the company) will, at its option, repair or replace free of charge any product or part
thereof which is shown to the satisfaction of the company to be defective due to faulty materials or workmanship
within 12 months from the date of purchase, subject to the conditions set out below:
1.
Gas fire installation and commissioning must be carried out by a GAS SAFE registered engineer that has a
valid and relevant qualification to work on such appliances in accordance with the installation instructions
supplied with the product.
2.
The warranty registration form must be correctly completed and returned to Sirocco within 28 days from
date of purchase
3.
A valid and correctly completed installers Commissioning Declaration form (as supplied in the warranty
registration form) relating to the installation of the product must be presented to the company in respect of
any claim under this guarantee.
4.
A CP1 form must be completed on commissioning the appliance and registered with GAS SAFE
5.
The product must only be operated in accordance with the user instruction book.
6.
The installation must be in accordance with the installation instructions and comply with all current
legislation and building regulations.
7.
The guarantee commences from date of purchase. A proof of purchase is required as part of the validation to
receive a warranty service. A sales receipt showing the original date of purchase is considered proof of
purchase no other documentation will not be accepted.
8.
The guarantee shall not cover any fault or defect caused by faulty installation, including failure to observe the
installation instructions supplied with the product. Accordingly the company will charge a fee to cover the
cost to the company of travel and/or time spent to rectify a product which is incorrectly or improperly
installed and for any parts that may have been so damaged due to this. The company will advise the amount
of such fee and take your credit or debit card details prior to our engineer’s visit. The fee will be charged to
your credit or debit card if the defect is other than a manufacturing fault.
9.
The guarantee is non-transferable and is made to the first retail purchaser provided that the sale is made
through an approved company stockist.
10.
Any installation labour transportation or other related costs/expenses arising from defective parts/rapier
replacement or otherwise of same will not be covered by this guarantee nor shall the company assume
responsibility for same. Furthermore the company shall not be responsible for any indirect or consequential
damages except as provided by law.
11.
The appliance must be kept free from dust, dirt and debris by the user, in accordance with the cleaning
instruction
12.
All other guarantees expressed or implied with respect to the product, its components, and accessories or any
obligations/liabilities on the part of the company are hereby expressly excluded so far as permitted by law.
13.
The company neither assumes nor authorises any third party to assume on its behalf any other liabilities with
respect to the sale of the appliance.
14.
The guarantee does not apply to other non Sirocco products such as prefabricated flue boxes and flues.
15.
The company will not be responsible for: (a) Inadequate or inappropriate flueing, chimneys etc; (b) down
drafts or spillage caused by environmental conditions such as nearby trees, buildings, rooftops, hills or
mountains; (c) inadequate ventilation or negative air pressure caused by mechanical systems such as
extraction fans, cooker extraction hoods, clothes driers etc
16.
The guarantee is void if: (a) the fire has been operated in atmospheres contaminated by chlorine, fluorine, or
other damaging chemicals; (b) the fire is subjected to long periods of dampness or condensation.
17.
The guarantee shall not cover: (a) any damage to the combustion chamber or the heat exchanger or other
components due to water or weather damage which is the result of, but not limited to improper
chimney/venting installation; (b) any fault or defect caused by failure to observe the user instructions
supplied with the product or by any alteration, modification, wilful abuse, accident, careless operation or miss-
use of the product or by any external sources e.g. transit damage or weather..
18.
The guarantee will not cover an appliance that has been found damaged or incomplete prior to installation
but is there after installed without being corrected by sirocco beforehand or removed from the installation
prior to Sirocco inspecting.
19.
The guarantee will not cover an appliance that has been subsequently removed without Sirocco having the
opportunity to inspect the appliance or without the prior written consent of Sirocco
