Simu LiveIn Installation And Use Instructions Manual Download Page 56

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Wifi network problems – Failure on auto configuration screen

6. Troubleshooting guide

Problems

Visualisation

Possible causes

Solutions

Error on step 3 :

Your mobile device is not connected to
the correct WiFi network

In your mobile device settings, connect to the same
WiFi network as the plug and then reenter app

Error on step 4:

Flashing green LED

The WiFi password you typed is wrong

Restart the wizard from the beginning and ensure you
type the correct WiFi password in the app

The used WiFi network is not
compatible

Check network compatibility
(2.4 Ghz, cryptage standard WPA2)

Error on step 4:

Steady green LED

There is a WiFi issue (“client to client”
communication issue)

1) Wait for the communications to recover
2) Restart the wizard if more than 5 mns waiting
3) Contact the network provider if the problem persists

Summary of Contents for LiveIn

Page 1: ...5 Advanced settings upgrade an installation 6 Troubleshooting guide 7 Technical specifications EN S A S au capital de 5 000 000 Z I Les Giranaux BP71 F70103 Arc Les Gray CEDEX RCS VESOUL B 425 650 090 SIRET 425 650 090 00011 n T V A CEE FR 87 425 650 090 INSTALLATION AND USE INSTRUCTIONS Ref 5134526A ...

Page 2: ...n 4 LiveIn use 5 Advanced settings upgrade an installation 6 Troubleshooting guide 7 Technical specifications 1 Important information safety 1 General installation conditions 2 Safety instructions 3 Special safety instructions motorised doors and gates 4 Scope of application 5 Recycling ...

Page 3: ... is compatible with the associated equipment and accessories Safety instructions In order not to damage the LiveIn product Avoid shocks and dropping the product Do not spray or immerse in liquid Do not use abrasive products or solvents to clean it Its surface may be cleaned with a soft dry cloth Do not open the device Do not place the product outside the building Keep the LiveIn away from all meta...

Page 4: ...fected For further information or if in doubt contact SIMU or go to www simu com Scope of application The LiveIn system is used to operate motorised equipment such a roller shutters blinds and garage doors equipped with safety device to protect against hazards caused by crushing shearing lifting and drawing in points This system can also control equipment fitted with Simu radio Hz micro receivers ...

Page 5: ...eIn system Connected plug Application 5 Main menu 6 User menus 7 Requirements for installation 8 Check list before installation CONTENTS 1 Important information safety 2 Introduction to LiveIn 3 LiveIn installation 4 LiveIn use 5 Advanced settings upgrade an installation 6 Troubleshooting guide 7 Technical specifications ...

Page 6: ...and at the centre of the Simu Hz equipment refer to the list of compatible equipements on simu com A free downloadable multi lingual application compatible with iOS and Android smartphones The solution is used to connect Up to 5 LiveIn plugs Several Smartphones tablet unlimited number Each LiveIn plug allows Direct control of 25 pieces or groups of equipment with your mobile Starting customised sc...

Page 7: ...2 Introduction to LiveIn Operating principle for a single local acces is only required a WIFI router no need an internet connexion ...

Page 8: ...PIN code is generated automatically when the unit is configured All LiveIn plugs of the installation have the same PIN code It is available from the main menu option Edit Commands are encrypted for greater security We recommend changing your PIN code regularly Details of components of LiveIn system Connected plug 2 Introduction to LiveIn ...

Page 9: ...Details of components of LiveIn system Application 2 Introduction to LiveIn ...

Page 10: ...Main menu 2 Introduction to LiveIn ...

Page 11: ... by the motor Create and start Scenarios Successively run a sequence of commands on your equipment Up to 25 customised scenarios Command equipment item direction of movement e g going out scenario that closes all roller shutters and turns off lights Time clock programs Your scenarios are run automatically in your absence Up to 25 advance time clocks Dawn and dusk function Simulate presence in the ...

Page 12: ...net access point for remote operation Check list before installation Confirm that the Simu Hz motorized products are fully operational from at least 1 Simu Hz control point and that all the limits are set including the favourite position if desired Make sure that the wifi network is 2 4GHz and is using a LiveIn supported encryption type WEP WPA2 open mode NOTE All the residential Internet boxes an...

Page 13: ...e 7 Technical specifications 3 LiveIn installation 1 Download the application 2 Configure the Wifi network Step 1 to 3 Wifi network Auto Configuration Possible error messages and resolution 3 Program the Simu Hz equipments LiveIn plug List of equipments Choice of the equipment icon Step 0 Step 1 to 4 Confirm screen Rename the channel PART RESERVED FOR THE INSTALLER ...

Page 14: ...the free Simu LiveIn application to your smartphone or tablet available from the App store or Google Play For any new installation you will need to reload the LiveIn application 3 LiveIn installation View on App store View on play store ...

Page 15: ...LED is steady red in colour If the LED is green reset the plug using the reset button a single press is required LiveIn is in configuration mode and broadcasts a temporary WiFi network Simu_ A LiveIn plug that would have been reset once has a configuration mode red LED that lasts 2mns only 3 LiveIn installation 1 2 2 1 ...

Page 16: ...re the Wifi network Step 2 Go to your mobile device s WiFi settings Connect you to the WiFi network Simu_ It takes a few seconds for the WiFi to appear on the Simu plug 3 LiveIn installation 1 2 1 Ex Iphone 2 ...

Page 17: ...tup wizards Click Search for LiveIn IF ERROR NO LIVEIN DEVICE FOUND 1 Check status of the LED on the LiveIn plug It has to be red 2 Check that your smartphone is still connected to the network of LiveIn plug simu_ 3 Check that the LiveIn plug is installed close enough to the WiFi router Make it closer if needed 3 LiveIn installation 1 1 ...

Page 18: ...our domestic WiFi network If it doesn t appear you can refresh network list by re engaging configuration mode of the plug red LED single press on reset button DO NOT look for the Simu_ network Enter your WiFi password Click next 3 LiveIn installation 1 2 3 1 2 3 ...

Page 19: ...network info to LiveIn LiveIn reboots and joins network Mobile device disconnects from the LiveIn setup network Simu_ Simu_ disappears Mobile device connects to same network as LiveIn Mobile device receives LiveIn broadcast 3 LiveIn installation 1 2 3 4 ...

Page 20: ...same network as the LiveIn s your home WiFi network ØUnless the network is the mobile devices default it will not always automatically rejoin ØJoin the right network and then return on the LiveIn app auto configuration process will continue 3 LiveIn installation If you know that the network of LiveIn plug is not your default one don t wait for the error message and go to your mobile device s setti...

Page 21: ...OST LIKELY a network issue Wait so that communications are handed Restart the wizard if problem persists B If LiveIn is blinking green possible causes are A WiFi password might have been typed incorrectly Restart the setup wizards and do it again B Network isn t compatible with the LiveIn Check again network compatibility 2 4 Ghz cryptage standard WPA2 3 LiveIn installation ...

Page 22: ...e Simu Hz equipments ØGive a name to the LiveIn you just configured 3 LiveIn installation In a case of a LiveIn system with several plugs this name will help you to identify each plug Ex Ground floor 1st floor Ex Home Office ...

Page 23: ...an contain up to 25 channels 1 channel can contain a device or a group of devices Simu Hz ØFor a new LiveIn plug click the to add a first equipment 3 LiveIn installation We recommend that you have thought through the channels before programming these channels will then be displayed in user mode in the order of their creation New plug Existing plug ...

Page 24: ...our equipment ØYou have a choice of 11 available icons From the icon depends on the type of control that you will get see document list of compatible devices for recommendations 3 LiveIn installation Think of the generic icon other that provides access to orders up stop down tilt and ...

Page 25: ...safety information to the professional who performs the installation of Simu Hz equipment and LiveIn plug Read the text entirely scroll down Accept 3 LiveIn installation It is important to read these instructions before programming Simu Hz equipment on the solution LiveIn 1 2 1 2 ...

Page 26: ...ogram the Simu Hz equipments Step 1 to 4 Ø Swipe through 4 wizard screens program appears on last ØProgramming Simu Hz equipment is done the same way than a transmitter on a jobsite 3 LiveIn installation ...

Page 27: ...If the command works well you can either 1 Create a group and so pair a new device on the channel step 1 to 4 2 Click done and finalize the creation of the channel 3 LiveIn installation We recommend you to test the operation of the equipment before validating the channel Because a previous jog isn t always a guarantee of proper operation B2 B1 A A B ...

Page 28: ...hoose to 1 Create a new channel 2 Validate and permanently store your device list by pressing the done You exit the Simu Hz programming and access the user mode on congratulations screen 3 LiveIn installation 1 2 1 2 2 2 1 If setup process is interrupted before Congrats screen MUST start from the beginning configuration mode ...

Page 29: ...ings of my installation Add new users Change the settings of LiveIn plug Change PIN Change Wifi network Join another LiveIn installation Update my installation Change the language of the app CONTENTS 1 Important information safety 2 Introduction to LiveIn 3 LiveIn installation 4 LiveIn use 5 Advanced settings upgrade an installation 6 Troubleshooting guide 7 Technical specifications ...

Page 30: ... clicking on it ØThen select the control command that you want to send by clicking on it Screen is gray time of sending the command 4 LiveIn use Depending on the environment and the quality of your WiFi at the time of your order sending the order may take more or less time Menu Equipments Command screen ...

Page 31: ...ly run a sequence of commands on your equipment Ex Morning scenario that opens all roller shutters Ex Evening scenario that closes all roller shutters and turns on lights ØA LiveIn system can handle up to 25 scenarios Scenarios list comes alphabetically If you want to show the scenarios in a particular order so we suggest using numbers in the name A 4 LiveIn use B C A B C a b ...

Page 32: ...other Here is the list of included commands in the scenario Ex Scenario evening Down command on shutter SAM Click done to record the scenario Creating scenarios is fundamental so as to use full functionality of LiveIn solution Indeed the schedule function use scenarios to program them on a week 1 2 3 4 5 1 4 LiveIn use 2 3 4 5 ...

Page 33: ...Play manually Ø From the scenario menu click on the scenario you want to play Remember that you can always automate this scenario using the schedule function 4 LiveIn use ...

Page 34: ...in an edit mode Click on the scenario you want to change You can then change this scenario a Change its name b Add a command c Delete a command drag left delete Confirm the change by clicking done 1 4 LiveIn use 2 3 4 3 a 3 b 3 c 4 1 2 ...

Page 35: ...nario Confirm the deletion by pressing the delete button that appears 1 4 LiveIn use 2 3 1 2 3 Take care that a scenario programmed on a schedule Pictogram clock appears will not be deleted directly You will need first to remove it from schedules in which it is included ...

Page 36: ...chedule Activate deactivate the schedule by clicking on Enabled schedule Disabled schedule List of customized schedules up to 25 with a Name b Activation time c Run days pink ones d Status of the schedule active inactive A 4 LiveIn use B C D A B C D ...

Page 37: ...ixed one Cosmic dawn dusk with a possible shift 120mns 2 Run days 3 Presence simulation 4 Exit the screen set time Include the scenario s Click done to record the schedule 1 4 LiveIn use 2 3 4 5 Enable geolocation on Live app In will allow better precision on the dusk and dawn 1 2 3 4 3 1 3 2 3 3 5 3 4 ...

Page 38: ...Click on the schedule you want to change You can change this schedule a Change its name b Change its run time days set c Add a scenario d Delete a scenario drag left delete Confirm the change by clicking done 1 4 LiveIn use 2 3 4 1 2 3 a 3 b 3 c 3 d 4 ...

Page 39: ...Delete a schedule Click on to enter in an edit mode Slide left the schedule Confirm the deletion by pressing the delete button that appears 1 4 LiveIn use 2 3 1 2 3 ...

Page 40: ...p on your mobile device ØConnect the mobile device to the same WiFi network as the LiveI Click Join existing LiveIn Type the PIN code of LiveIn 1 Then click done 2 Then click OK You can also use main menu Mobile PIN Share mobile Pin that sends an email to the new user with the procedure and the PIN to join your installation 1 4 LiveIn use 2 Welcome screen LiveIn app 1 2 2 1 2 2 ...

Page 41: ...ications Rename the plug Change PIN code Warning Only possible in configuration mode Access the list of equipments to Add change suppress Simu Hz equipments of LiveIn Warning Only for installers Change WiFi network Warning Only possible in configuration mode A 4 LiveIn use B C D A B C D ...

Page 42: ...N Mobile PIN Current mobile PIN ØPIN code can only be changed in configuration mode of the plug Reset the LiveIn plug Press on the reset button LED steady red Connect to the WiFi network from the plug Simu_ in your mobile device settings Then in main menu of the app click Edit Click on the digits of PIN code to bring up the keyboard Enter the new PIN code Click done to record it 1 Click OK to conf...

Page 43: ...he reset button LED steady red Connect to the WiFi network from the plug Simu_ in your mobile device settings Then in main menu of the app click Edit Click on the current WiFI network to bring up the list of available networks and select the desired new network Remember to enter the new network password Click done to record it Wait until the auto configuration is done and press continue to finish ...

Page 44: ...PIN code of the new installation A warning message appears Click done A searching screen appears Wait until the search is done ØA LiveIn installation is defined by A 4 digit PIN code A WiFi network Ø To join another LiveIn installation than yours 1 4 LiveIn use 2 3 4 5 6 2 3 4 5 Then you can for instance enjoy 2 LiveIn installlations separed to each other ...

Page 45: ...ingly your mobile device settings Automatically if the automatic download option updates is activated Manually otherwise ØIf updates to the firmware are then available these will appear in the main menu update From the main menu go to update If your installation has multiple plugs unplug all but one A button update appears 4 LiveIn use 1 2 Ex Apple device 1 2 ...

Page 46: ...o to main menu language Select the language you wish Wait until this language appears and then exit with main menu button ØLiveIn app is available in 6 languages FR GB DE NL CZ PL Ø To change the app language 1 4 LiveIn use 2 3 1 2 3 ...

Page 47: ...allation 6 Troubleshooting guide 7 Technical specifications 5 Advanced settings upgrade an installation 1 Add edit delete Simu Hz equipments Understand how it works Return to the list of equiment Add a channel Edit a channel Delete a channel 2 Add a new LiveIn plug to my system 3 Resetting a LiveIn plug PART RESERVED FOR THE INSTALLER ...

Page 48: ... Hz equipment through the process of pairing prog prog Same as a transmitter ØThe only way to remove the LiveIn from memory of equipment will therefore to do the reverse procedure prog prog Same as a transmitter 5 Advanced settings A plug that would have been reset without doing this prog prog to de program the LiveIn Motor link will still be in memory of the Simu Hz equipments High risk if new pr...

Page 49: ...Add edit delete Simu Hz equipments Return to the list of equipments Go to main menu click Edit Click Hz programming to go back to the list of your equipments 5 Advanced settings 1 2 1 2 ...

Page 50: ...mu Hz equipment 1st installation To definitively validate the list of your equipment press the done button 5 Advanced settings It is important that the validation is done by either the done button at the bottom of the screen or the back button save these changes OK 1 2 3 2 1 3 Appuyer sur le bout on de programmatio n de l émetteur jusq u à ce que le volet e ffectue un aller reto ur ...

Page 51: ...of the motor memory of the equipment to add 2 Press program LiveIn B You can remove a device from the channel following the programming assistant that will serve to de program the LiveIn Motor link 1 Opening of the motor memory of the equipment to delete 2 Press program LiveIn will delete the existing link with the motor To definitively validate the list of your equipment press the done button 5 A...

Page 52: ...program the LiveIn Motor link Opening of the motor memory of the equipment to delete Press program LiveIn will delete the existing link with the motor Completely erase the channel name To definitively validate the list of your equipment press the done button 5 Advanced settings 1 2 A deleted channel will be the first to be affected in the next channel creation process 3 4 4 1 2 3 ...

Page 53: ...o the configuration wizards such as at a first installation 1 To configure the WiFi network 2 To program the Simu Hz equipments 5 Advanced settings An installation LiveIn may include several LiveIn plugs with the same PIN but on different WiFi networks eg home office The two networks will need to have however the Internet access to communicate remotely to another system 1 1 2 2 ...

Page 54: ...is factory mode ØTo reset a plug that will be reinstalled in the same place 1 Do the procedure of de programming the motor see delete a channel 2 THEN press on the reset button for more than 20 seconds The LED is blank 5 Advanced settings WARNING this reset does not erase LiveIn plug from memory of Simu Hz equipments to which it was paired 20 seconds ...

Page 55: ...Failure when pairing Bad operation when using 3 Other problems I forgot my code PIN and I can t join anymore my installation CONTENTS 1 Important information safety 2 Introduction to LiveIn 3 LiveIn installation 4 LiveIn use 5 Advanced settings upgrade an installation 6 Troubleshooting guide 7 Technical specifications ...

Page 56: ... app Error on step 4 Flashing green LED The WiFi password you typed is wrong Restart the wizard from the beginning and ensure you type the correct WiFi password in the app The used WiFi network is not compatible Check network compatibility 2 4 Ghz cryptage standard WPA2 Error on step 4 Steady green LED There is a WiFi issue client to client communication issue 1 Wait for the communications to reco...

Page 57: ...k In your mobile device settings connect to the same WiFi network as the plug and then reenter app Error when using the app IF flashing green LED LiveIn is not connected to the network Searching for a connection to a local network Check Wifi connection strength settings IF steady green LED LiveIn is connected to the network 1 Check mobile device s connection to the Wifi network 2 If troubles acces...

Page 58: ...otor pairing caused de programmation of the motor Restart the pairing procedure from the beginning on this channel The motor memory is full Assess how many transmitters channels are programmed on the motor If too many please delete them to be able to add LiveIn 6 Troubleshooting guide If the radio range problem is confirmed think to the possibility of a LiveIn installation Livein with several plug...

Page 59: ...bleshooting Motor is no longer functionnal You can check it using another transmitter than LiveIn and see if the motor works well If this is not the case do maintenance on your motor Motor is out of range of LiveIn plug Check your installation environment Are there any new disrupters for Simu Hz communications Remove the disruptive elements Move LiveIn plug closer to the motor checking the proper ...

Page 60: ...ork from the plug Simu_ in your mobile device settings Click search for LiveIn Select the wifi network Type again your wifi password to ensure it is the correct one Validate with next Wait until the auto configuration is done and press continue to finish The message livein is already configured appears _Press continue to come back to the configuration made in factory The installer retrieve all the...

Page 61: ... 2 Mobile app LiveIn 3 LiveIn solution features CONTENTS 1 Important information safety 2 Introduction to LiveIn 3 LiveIn installation 4 LiveIn use 5 Advanced settings upgrade an installation 6 Troubleshooting guide 7 Technical specifications ...

Page 62: ... in normal operation Maximum 10 mA Operating temperature de 0 C à 60 C Protection rating IP20 indoor use only Radio frequency WiFi 2 4 GHz 802 11 b 802 11 g protocols Simu Hz 433 42 MHz Transmission frequency band 433 050 MHz 434 790 MHz F 433 420 MHz Maximum power transmitted ERP 10 mW Dimensions 58 x 108 x 45 mm 81 mm thick with plug ...

Page 63: ...s such as France Germany or Belgium See the terms of service and the updated list of countries of availability on www simu com App name SIMU LIVEIN Compatible iOS Version 8 and iPhone 4S or Android Version 4 1 and Included start up guide WiFi network configuration assistance SIMU Hz device programming assistance Multi languages FR EN DE NL PL CZ ...

Page 64: ...devices per plug 25 per plug up to 5 plugs possible per system Max number of scenarios 25 Max number of schedules 25 Radio range 200 m in free field 20 m through 2 reinforced concrete walls Compatible devices Simu Hz motors and receivers see list of compatible devices at ww simu com ...

Page 65: ...of conformity is available at the internet address www simu fr Valid in the EU and Switzerland App Store iPhone and iPad are registered trademarks of Apple Inc CONTENTS 1 Important information safety 2 Introduction to LiveIn 3 LiveIn installation 4 LiveIn use 5 Advanced settings upgrade an installation 6 Troubleshooting guide 7 Technical specifications EN Ref 5134526A ...

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