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Tips & tricks/ Trouble shooting
Symptom
Possible cause and remedy
Satellite cannot be
found, or
no signal
Example: Astra1 19,2° East
1 key (default setting: “ARD“)
“SIG“ key (“ARD“, FR11837)
Signal AND quality are both 0%
Direct vertical reflector to the south. Turn a few
millimetres to the left, wait approx. 3 seconds and
repeat, until signal AND quality are displayed. With
a signal of approx. 60%, the black background
disappears and the TV image will be displayed.
For changing the satellite please select a current
channel out of the preset channel list and then press
the SIG key.
Frontal display dark
The mains cable is not connected.
Connect the mains cable to the power source and
the receiver.
The antenna is not directed towards the satellite.
Direct the antenna properly.
No sound or image, but
receiver menus are
displayed
No signal.
Check the cable connection from the LNB to the
receiver and from the receiver to the connected
equipment.
Align the antenna.
The system is not connected properly.
Check connection of the SCART cable
Frontal display shows
channel location.
The TV set does not
display any image.
The TV set is not in AV mode.
Switch the TV set to the respective AV input.
