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TROUBLESHOOTING
ENGLISH
TROUBLESHOOTING
Before Calling for Service
Before you call for service, review this list. It may save you time and expense. This list includes common
occurrences that are not the result of a defect in workmanship or materials.
Symptoms
Possible Cause / Solutions
Cooktop does not
work.
•
Cooktop controls are locked.
- See Clean Lock to turn off the Clean Lock feature.
•
Circuit breaker has tripped or fuse is blown.
- Reset the circuit breaker.
•
Power outage.
- Check house lights to confirm power outage.
•
Installation wiring not complete.
- Contact the installer or dealer.
Cooktop does not
heat.
•
Incorrect cooking zone selected.
- Make sure the correct control is ON for the cooking zone being used.
•
No power to cooktop.
- See “Cooktop does not work” above.
Element turns off
while cooking.
•
Cooktop inner temperature too high.
- Check that cooktop has been installed according to the installation instructions.
Elements do not get
hot enough.
•
Touch controls may not be set properly.
- Check the power level.
•
Cookware may not be flat or the correct shape or size.
- Use the recommended cookware. See "Induction Cookware".
A fan sound can be
heard.
•
Cooktop inner temperature is high.
- This is normal.
The cooling fan will run when any element is turned on. With heavy use the
fan may continue to run after the controls are turned off until the cooktop has
cooled.
