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18. Warranty Policy
We at Sig Marine and Dickinson Marine wish to maintain a reasonable and
easy system for returns, warranty, returns and exchanges. To accomplish
this, we would like to inform you of some helpful guidelines and procedures
to use and follow when sending back product to the Sig Marine. All
correspondence regarding returns, warranties and exchanges will go through
the factory of Sig Marine in Surrey, BC, Canada and the product MUST be
returned to this location.
Warranty
Sig Marine warranties all of its products for a period of one year dated from
the purchase of the product by the end user with proof of purchase or a
registered warranty. We warrant our barbeque burners for a period of 3 years
dated from the purchase of the product by the end user with a registered
warranty. The warranty card should be copied for your records and returned
to Sig Marine to activate your warranty within 90 days of your purchase.
A copy of the warranty card must have been received or a proof of purchase
must be presented to receive the warranty.
1.
The customer can contact us directly to settle any warranty issues. We
are pleased to help. Call us toll free 1-800-659-9768 or email:
2.
If the customer is returning a complete product they see as defective,
be sure the product has been assembled correctly and is being used
correctly. If you are not sure please call our Technical Help
Department @ 1-800-659-9768. Sig Marine will not provide credit for
used products that are not defective. In these cases, it is best to call the
factory to determine if the product is being used correctly, has been
assembled correctly or is in fact defective.
3.
All products being sent back to Sig Marine must have a Return
Authorization Number. Contact us at Sig Marine toll free 1-800-659-
9768 or e-mail
to obtain a Return Authorization
Number. This allows us to track and process your return. Once you
have received an RA# from us, include your proof of purchase and
ship to the address below. We recommend you ship using the mail
Summary of Contents for Sig100
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