Sierra Wireless AirPath 300, User Manual

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6. Troubleshooting
If you cannot resolve a problem after reading this section,
please contact your carrier, service provider, or the reseller
from whom you purchased the AirPath 300.
Besides consulting the following table, check the Status
message in the Watcher screen (see the table in section 4.5).
Table 6-1: Troubleshooting
Problem Description Suggestions
All the LEDs on the
AirPath 300 are not lit. Recharge the battery. See section 3.1.
The handheld device
“hangs”.
1. Remove the AirPath 300 from the
handheld device.
2. Reset the handheld device.
3. Reinsert the AirPath 300.
Unable to register on the
CDPD network. Check that the Connection type on your
handheld is set to SLIP (from the Home
screen, tap Prefs > Network > Details >
Connection type).
Check that the correct NEI is being used.
Confirm with your CDPD service provider
that your account is activated. They may need
to reset your modem’s credentials.
Modem fails to lock onto
a CDPD channel
(Watcher keeps scanning
for a channel). If you are inside a building or near a structure
that may be blocking the signal, change the
position or location of your handheld device.
Make sure that the antenna is properly
connected to the wireless modem.
Try reorienting the antenna. The signal
strength is usually optimal when the antenna
is parallel to the modem.
Check that you are in the CDPD coverage
area.
Verify that the correct channel side is set as
the preference.