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        Faults and what to do about them.

26

Faults and what to do about them.

:

~ 

 flashes: Mains voltage too low 

~

 Page 22

.

~ 

 flashes: Undervoltage during the washing programme. The programme 

duration is extended. 

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 Page 22

Other displays

Switch off the appliance, wait for five seconds and switch it back on again. If the 

indicator appears again, call the after-sales service 

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 Page 28

Faults

Cause/Remedy

Water is running out.

■

Attach/replace the drain hose correctly.

■

Tighten the screw-fitting on the supply hose.

Water not flowing in.
Detergent not dispensed.

■

!

 Start

/Reload not selected?

■

Tap not open?

■

Filter may be blocked? Clean the filter. 

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 Page 24

■

Supply hose kinked or trapped?

Washing machine door 

cannot be opened.

■

Safety function active. Stop programme?

■

– – – (Rinse stop = without final spin cycle) selected? 

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 Page 20

■

Can be opened by emergency release only?

Programme does not 

start.

■

!

 Start

/Reload or 

5 

(Ready in)

 time selected?

■

Washing machine door closed?

■

Childproof lock active? Deactivate. 

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 Page 19

Detergent solution is not 

drained.

■

– – – (Rinse stop = without final spin cycle) selected? 

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 Page 20

■

Clean the drain pump. 

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 Page 23

■

Clean the outlet pipe and/or drainage hose. 

Water not visible in the 

drum.

Not a fault – water below the visible area.

Spin result not satisfac-

tory.
Laundry wet/too damp.

■

Not a fault – the unbalanced load detection system has interrupted the spin 

because the laundry is unevenly distributed. Distribute small and large 

items of washing in the drum.

■

Too low speed selected? 

Spin cycle activated sev-

eral times.

Not a fault – unbalanced load detection system adjusts imbalance.

The programme takes 

longer than usual.

■

Not a fault – unbalanced load detection system adjusts imbalance by 

repeatedly distributing the laundry.

■

Not a fault – foam detection system active – a rinse cycle is switched on.

■

Not a fault – VoltCheck active 

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 Page 22

The programme duration 

changes during the wash 

cycle.

Not a fault – the programme sequence is optimised for the particular wash pro-

cess. This may result in changes to the programme duration in the display field.

Residual water in the care 

product dispenser.

■

Not a fault – the effect of the care product is not affected.

■

Clean the insert if necessary. 

Display

Cause/Remedy

Summary of Contents for WS10K260HK

Page 1: ...Register your product online ens home com welcome siemens home com welcome HQ DVKLQJ PDFKLQH QVWUXFWLRQ 0DQXDO DQG QVWDOODWLRQ QVWUXFWLRQV Washing machine WS10K260HK WS12K261HK ...

Page 2: ...e operating and installation instructions describe different models any differences will be pointed out at the relevant points in the text Read these operating and installation instructions before switching on the washing machine Display rules Warning This combination of symbol and signal word indicates a possibly dangerous situation Not heeding the warning can cause death or injuries Caution This...

Page 3: ...6 1 Operating the appliance 16 Preparing the washing machine 16 Select programme switch on the appliance 16 Change the programme default settings 17 Select additional programme settings17 Placing laundry into the drum 17 Measure and add detergent and care products 18 Start the programme 18 Childproof lock 19 Adding laundry 19 Changing the programme 19 Cancel the programme 19 Programme end during r...

Page 4: ...domestic use only The washing machine is suitable for washing machine washable fabrics and hand washable wool in detergent solution To be operated with cold mains water and standard detergents and care products which are suitable for use in washing machines When measuring the amount of all detergents additives care products and cleaning agents always check the manufacturer s instructions The washi...

Page 5: ...ne may tip over and cause injuries Do not lean on the washing machine door when it is open Reaching into the drum when it is turning can cause injuries to hands Do not reach into the drum when it is turning Wait until the drum has stopped turning Warning Risk of scalding When you are washing at high temperatures there is a risk of scalding if you come into contact with hot water e g if hot water i...

Page 6: ... Do not let children touch the hot washing machine door 7 Environmental protection Environmentalprotection Packaging used appliance Tips on economical use Always fill the appliance with the maximum amount of laundry for the relevant programme Overview of programmes Page 12 Wash normally soiled laundry without a prewash Energy saving mode The display panel lighting goes out after a few minutes and ...

Page 7: ... e g Cottons Maximum load is indicated in the display field Load the laundry Close the washing machine door 3 h Add detergent Change the programme default settings if necessary Select additional programme settings if necessary Start the programme 4 End of the programme Open the washing machine door and remove the laundry Turn the programme selector to Off Turn off the tap ...

Page 8: ...to know the appliance Gettingtoknowtheappliance Washing machine 6 7 Detergent drawer Page 18 8 Washing machine door with door handle 0 Operating display panel Page 9 9S Open the washing machine door 9T Close the washing machine door Service door ...

Page 9: ... for selecting the programme and for switching the machine on and off hDisplay panel for settings and information Settings for the selected programme max values depending on programme cold 90 C Temperature Temperature 1200 0 rpm Spin speed Spin speed depending on model or Rinse stop with out final spin cycle washing remains in the water after the last rinse cycle 1 24 h Ready in End of programme a...

Page 10: ... Colour Note Laundry can discolour or not be cleaned correctly Wash white and coloured items separately Wash new bright fabrics separately the first time you wash them Soiling Wash laundry with the same level of soiling together Some examples of levels of soiling light Do not prewash if necessary select the additional programme setting SpeedPerfect normal heavy Load less laundry select a programme...

Page 11: ... or viscose Programme Delicate Silk cold max 40 C Detergent for woollens Suitable for wool Wool programme cold max 40 C Saving energy and detergent For light and normal soiling you can save energy lower washing temperature and detergent Note When measuring the amount of all detergents additives care products and cleaning agents please always check the manufacturer s instructions and information Pa...

Page 12: ...tton or linen max 6 kg 3 5 kg cold 90 C s Prewash For heavily soiled washing distribute detergent between compartments I and II 1200 rpm l Ó Easy Care Fabrics made from synthetic or blended fabrics s Prewash Prewash at 30 C Max 3 kg cold 60 C 1200 rpm l Ñ Mix Mixed load consisting of textiles made of cotton and synthetics Max 3 kg cold 40 C 1200 rpm l Y Delicates Silk For delicate washable fabrics...

Page 13: ...00 rpm l k Shirts Business Non iron shirts made of cotton linen synthetic fibres or blended fabrics Note Use the Delicates Silk programme to wash shirts blouses made of silk Max 2 kg cold 60 C 800 rpm l Î Sportswear Sportswear and leisurewear made from microfibre fabrics Notes The laundry must not be treated with fabric softener Before washing clean the detergent drawer thoroughly all compartments...

Page 14: ...me colour No additional detergent is required the soaking solution is used for washing K Outdoor Weather sport and outdoor textiles also with climate protection membrane Notes Use special detergent suitable for machine washing add the correct dos age to compartment II in accordance with the manufacturer s instructions The laundry must not be treated with fabric softener Before washing clean the de...

Page 15: ...ended Maximum spin speed depends on the programme and model Overview of programmes Page 12 Ready in The respective programme duration is displayed by selecting the programme The programme duration is automatically adjusted when the programme is running Changes to the programme default settings or programme settings also change the programme duration Before starting the programme the programme end ...

Page 16: ...e Note Install and connect washing machine properly Page 31 Before the 1st wash wash once without any washing Page 36 Preparing the washing machine Notes Never switch on a damaged washing machine Inform customer service Page 28 1 Insert mains plug 2 Turn the tap on 3 Open the washing machine door 4 Check that the drum is completely drained Drain if necessary Select programme switch on the applianc...

Page 17: ...gs Page 16 Placing laundry into the drum Warning Danger of death Items of laundry pretreated with cleaning agents that contain solvents e g stain remover cleaning solvent may cause an explosion after being loaded into the washing machine Hand rinse these items of laundry thoroughly beforehand Notes Mix items of laundry of varying sizes Laundry items of different sizes distribute themselves better ...

Page 18: ...y Rinse eyes or skin thoroughly if they come into contact with detergent care products If swallowed accidentally seek medical advice 2 Add detergent and or care products Notes When measuring the amount of all detergents additives care products and cleaning agents always follow the manufacturer s instructions Dilute viscous fabric softener and fabric conditioner with water This will prevent blockag...

Page 19: ...n The washing machine checks whether adding laundry is possible If the following appears in the display panel Both the YES and v symbols light up it is possible to add laundry NO flashes wait until the YES and v light up Do not open the washing machine door until both the YES and v symbols are lit NO lights up it is not possible to add laundry Notes For safety reasons the washing machine door rema...

Page 20: ...switching off the appliance 1 Open the washing machine door and remove the laundry 2 Turn the programme selector to Off Appliance is switched off 3 Turn off the tap Not required for Aqua Stop models Contents of package Page 31 Notes Do not leave any items of laundry in the drum They may shrink in the next wash or discolour another item Remove any foreign objects from the drum and the rubber seal r...

Page 21: ... the display elements light up Setting mode is activated 2 Set the volume for the button signals depending on model press the button until the required volume is reached go to point 3 or set to Off which exits setting mode for the signal volume 3 Set the volume for the information signals rotate it one step to the right press the button until the required volume is reached set to Off which exits s...

Page 22: ...rvoltage the colon flashes on the 5 Ready in display on the display panel When the supply voltage is stable again the programme continues running The colon on the 5 Ready in display stops flashing If the interruption causes the programme to be extended the dot on the display flashes The voltage control system is activated when a program is started 2 Cleaning and maintenance Cleaningandmaintenance ...

Page 23: ...ards from below with your finger 3 Clean the detergent dispenser tray and insert with water and a brush and dry it Clean the inside of the housing as well 4 Fit the insert and lock it in place push the cylinder onto the guide pin 5 Push in the detergent drawer Note Leave the detergent drawer open so that any residual water can evaporate Detergent solution pump blocked Warning Risk of scalding Wash...

Page 24: ...rogramme selector to Off Remove the mains plug 2 Loosen hose clip and carefully remove drainage hose Residual water may run out 3 Clean the drain hose and siphon connecting piece 4 Reattach the drain hose and secure the connection point using the hose clamp Filter in the water supply blocked First reduce the water pressure in the supply hose 1 Turn off the tap 2 Select any programme except 0 p Spi...

Page 25: ...e glass 1 Turn the programme selector to Off Remove the mains plug 2 Drain the water Pull down emergency release with a tool and release The washing machine door can then be opened Information on the display panel Display Cause Remedy YES The washing machine door is unlocked It is possible to add laundry NO Due to the high temperature in the drum the washing machine door cannot be opened Wait unti...

Page 26: ...on is not drained Rinse stop without final spin cycle selected Page 20 Clean the drain pump Page 23 Clean the outlet pipe and or drainage hose Water not visible in the drum Not a fault water below the visible area Spin result not satisfac tory Laundry wet too damp Not a fault the unbalanced load detection system has interrupted the spin because the laundry is unevenly distributed Distribute small ...

Page 27: ...rs If the fault occurs repeatedly call the after sales service Page 28 Detergent residue on the laundry Occasionally phosphate free detergents contain water insoluble residue Select q Rinse or brush the laundry after washing The colon on the 5 Ready in display is flashing Mains voltage too low Page 22 The single dot flashes Undervoltage during the washing programme causes an extending of the wash ...

Page 28: ... by engineers Please give the after sales service the product number E no and the production number FD of the appliance You can find this information depending on the model On the inside of the washing machine door in the opened service flap and on the rear of the appliance Trust the expertise of the manufacturer Contact us for assistance By doing so you will ensure that the repairs are carried ou...

Page 29: ... C 2 kg 0 22 kWh 35 l 3 4 h Wool 30 C 2 kg 0 16 kWh 40 l 3 4 h Programme Approximate information on the residual moisture WS12K WS10K WS08K max 1200 rpm max 1000 rpm max 800 rpm Cottons 58 68 80 Easy Care 40 40 40 Delicates Silk 30 30 30 Wool 45 45 45 The values may deviate from the indicated values depending on water pressure water hardness water inlet temperature ambient temperature type of laun...

Page 30: ...n switched off 0 16 W Power consumption when ready for use left on mode 1 45 W Standard programmes for Cottons in accordance with reg ulation EU no 1015 2010 Load Approximate pro gramme duration Cottons 60 C programme ecoPerfect button 6 kg 4 1 2 h Cottons 60 C programme ecoPerfect button 3 kg 4 1 2 h Cottons 40 C programme ecoPerfect button 3 kg 4 1 2 h Programmesettingfortestingandenergylabellin...

Page 31: ...ortation protection devices Page 32 size 17 for aligning the appliance feet Page 35 Installation Note Moisture in the drum is due to the final inspection Secure installation Warning Risk of injury The washing machine is heavy caution take care when lifting it If the washing machine is lifted by protruding components e g the washing machine door the components may break off and cause injuries Do no...

Page 32: ...order no WX 975600 Note If installing on a wooden joist ceiling If possible install the washing machine in a corner Screw a water resistant wooden panel min 30 mm thick to the floor Installing the appliance in a kitchenette Warning Danger of death Danger of death if live parts are touched Do not remove the appliance cover panel Notes Recess width of 60 cm required Only install the washing machine ...

Page 33: ...irmly in place by applying pressure to the snap in hooks Hose and cable lengths Connection on left side or Connection on right side Note If the hose holders are used the possible hose lengths are reduced Tip The following are available from specialist dealers after sales service Extension for Aqua Stop or cold water inlet hose approx 2 50 m Order no WZ10130 A longer supply hose approx 2 20 m for s...

Page 34: ... If in doubt have the appliance connected by a technician Water inlet Notes Do not bend squash modify or cut through the water supply hose otherwise its strength is no longer guaranteed Only tighten the screw connections by hand If the screw connections are tightened too much with a tool pliers the thread may become damaged Optimum water pressure in the mains 100 1000 kPa 1 10 bar When the tap is ...

Page 35: ...ack into the appliance and may damage the washing machine fabrics Make sure that The plug does not block drainage from the washbasin The water drains away quickly enough The end of the drain hose is not immersed in the drained water Installing the drainage hose Drainage into a siphon The connection point must be secured using a hose clamp with a diameter of 24 40 mm available from specialist deale...

Page 36: ...rly installed The mains cable is only replaced by a qualified electrician if this is necessary Replacement mains cables are available from the after sales service No multiple plugs couplings or extension cables are used If an earth leakage circuit breaker is used only a type which displays this symbol is used z Only this symbol guarantees compliance with the currently applicable regulations The ma...

Page 37: ...and maintenance Clean the water inlet filter Page 24 3 Drain the remaining detergent solution Cleaning and maintenance Drain pump blocked Page 23 4 Disconnect the washing machine from the mains 5 Remove the hoses Installing transportation protection devices 1 Remove the covers and keep in a safe place If required use a screwdriver 2 Insert all 4 sleeves Clamp the mains cable on the holders Insert ...

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Page 40: ...03 siemens home com Repair order and advice in the event of faults You can find the contact information for all countries in the attached after sales service directory GB 0344 892 8999 Calls charged at local or mobile rate IE 01450 2655 0 03 per minute at peak Off peak 0 0088 per minute ...

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