Siemens WM14UQ92GB User Manual And Installation Instructions Download Page 46

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Cleaning and servicing

Fit the insert and lock it into place.

Cleaning the opening for the deter-

gent drawer.

Push in the detergent drawer.

16.4 Descaling

ATTENTION!

The use of unsuitable descaling

agents, e.g. for coffee machines, may

damage the appliance.

▶

For this appliance, only use de-

scaling agents that are available

from the manufacturer's website or

our after-sales service.

16.5 Cleaning the drain pump

Clean the drain pump in the event of

faults, e.g. blockages or rattling

noises.

Emptying the drain pump
Note:

Please read the information in

the Safety →

sections

to ensure that you use the appliance

safely.

Turn off the water tap.

Switch off the appliance.

Disconnect the appliance's mains

plug from the power supply.

Open the maintenance flap.

Remove the maintenance flap.

Summary of Contents for WM14UQ92GB

Page 1: ...e WM14UQ92GB en User manual and installation instructions Register your product on My Siemens and discover exclusive services and offers siemens home bsh group com welcome The future moving in Siemens Home Appliances ...

Page 2: ...nt drawer 20 5 3 Controls 20 5 4 Operating logic 20 6 Display 22 7 Buttons 24 8 Programmes 26 9 Accessories 34 10 Before using for the first time 34 10 1 Starting an empty washing cycle 34 11 Laundry 35 11 1 Preparing the laundry 35 11 2 Sorting laundry 36 11 3 Freshening up laundry 36 11 4 Degrees of soiling 36 11 5 Care symbols on the care labels 37 12 Detergents and care products 37 12 1 Deterg...

Page 3: ...ning the detergent drawer 45 16 4 Descaling 46 16 5 Cleaning the drain pump 46 16 6 Cleaning the water outlet hose at the siphon 48 16 7 Clean the water inlet filters 49 17 Troubleshooting 52 18 Transportation storage and disposal 60 18 1 Removing the appliance 60 18 2 Inserting the transit bolts 60 18 3 Using the appliance again 61 18 4 Disposing of old appliance 61 19 Customer Service 62 19 1 Pr...

Page 4: ...ucts suitable for washing machines In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 4000 m above sea level 1 3 Restriction on user group This appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been inst...

Page 5: ...e e g a timer or remote control When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent elec trical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged If the insulation of the power c...

Page 6: ...i ances may tip over WARNING Risk of suffocation Children may put packaging material over their heads or wrap themselves up in it and suffocate Keep packaging material away from children Do not let children play with packaging material CAUTION Risk of injury The appliance may vibrate or move when in use Place the appliance on a clean even solid surface Align the appliance using the appliance feet ...

Page 7: ... use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk Do not install the appliance behind a door as this may obstruct the appliance door or prevent it from opening Wi...

Page 8: ...he appliance Do not stand on or climb onto the appliance The appliance may tip over if you sit on or lean against the open door Do not sit on or lean against the appliance door Do not place any objects on the appliance door Reaching into the drum while it is still turning may cause hand in juries Wait for the drum to come to a complete stop before reaching inside CAUTION Risk of burns When washing...

Page 9: ...s out of the reach of children 1 6 Safe cleaning and maintenance Take note of the safety instructions when cleaning and performing maintenance work on the appliance WARNING Risk of electric shock Incorrect repairs are dangerous Repairs to the appliance should only be carried out by trained specialist staff Only use genuine spare parts when repairing the appliance If the power cord of this applianc...

Page 10: ...en Safety 10 WARNING Risk of poisoning Poisonous fumes may be given off if you use cleaning agents that contain solvents Do not use cleaning agents that contain solvents ...

Page 11: ...ting elements such as adapters exten sions valves or similar Ensure that the inner diameter of the water tap is at least 17 mm Make sure that the length of the thread on the connection to the water tap is at least 10 mm If the water pressure is too high or too low the appliance may not be able to operate properly Ensure that the water pressure in the water supply system is at least 100 kPa 1 bar a...

Page 12: ...r amount of detergent is suffi cient Observe the dosage recom mendation from the detergent manufacturer Reduce the washing temperature for lightly and normally soiled laundry a At low temperatures the appliance consumes less energy For light to normal soiling lower temperatures than indicated on the care label are also sufficient Set the maximum spin speed if you want to dry the laundry in a tumbl...

Page 13: ...ial damage Page 11 sections to ensure that you use the appliance safely ATTENTION Objects remaining in the drum that are not designed for operation with the appliance may cause material damage and damage to the appli ance Remove these objects along with all supplied accessories from the drum before starting the appliance 1 Remove any packaging and pro tective covers completely from the appliance F...

Page 14: ...information in the Safety Page 4 and Preventing material damage Page 11 sections to ensure that you use the appliance safely WARNING Risk of electric shock The appliance contains live parts Touching live parts is dangerous Do not operate the appliance without a cover cap WARNING Risk of injury When using the appliance on a base the appliance may tip over Always secure the feet of the appli ance to...

Page 15: ... a wooden joist floor Place the appli ance on a water resistant wooden board which is screwed tightly to the floor The wooden board should be at least 30 mm thick In a kitchen unit A niche width of 60 cm is re quired Only install the appliance un derneath a continuous worktop that is securely con nected to adja cent cabinets Installation loca tion Requirements On a wall Do not trap the hoses betwe...

Page 16: ...power cord out of the holder 4 Remove the four sleeves 5 Put on the four cover caps 6 Press down on the four cover caps 4 5 Connecting the appliance Connecting the water inlet hose Note Please read the information in the Safety Page 4 and Preventing material damage Page 11 sec tions to ensure that you use the appliance safely ...

Page 17: ...re and may come loose from the installed con nection point Secure the water outlet hose against unintentional loosening Note Observe the draining heights The maximum draining height is 100 cm Drainage into a siphon Secure the con nection point with a 24 40 mm hose clamp Drainage into a washbasin Fix and secure the water outlet using an elbow Page 34 Drainage into a plastic pipe with rubber sleeve ...

Page 18: ... against the housing using a WAF 17 wrench In doing so hold the foot tight and do not adjust its height 4 7 Connecting the appliance to the electricity supply Note Please read the information in the Safety Page 4 and Preventing material damage Page 11 sections to ensure that you use the appliance safely 1 Insert the mains plug of the appli ance s power cable in a socket nearby The connection detai...

Page 19: ...r appliance 5 1 Appliance You can find an overview of the parts of your appliance here 1 2 4 6 3 5 7 7 On certain models specific details such as the colour and shape may differ from those pictured 1 Maintenance flap for the drain pump Page 46 2 Door 3 Detergent drawer Page 20 4 Controls Page 20 5 Water outlet hose Page 17 6 Power cord Page 18 7 Transit bolts Page 15 ...

Page 20: ...ric softener Liquid starch Waterproofing agent 4 Compartment I Detergent for prewash Hygiene detergent 5 3 Controls You can use the control panel to configure all functions of your appliance and to obtain information about the operating status 3 2 1 1 Programmes Page 26 2 Programme selector Page 39 3 Buttons Page 24 and dis play Page 22 5 4 Operating logic ATTENTION Pressing on the display with fo...

Page 21: ...Familiarising yourself with your appliance en 21 Do not press on the display using pointed or sharp objects 1 2 ...

Page 22: ...mme time remaining 10 1 Ready in time The programme end has been set and the remaining number of hours is displayed Buttons Page 24 9 kg 1 Recommended load The maximum load capacity for the selec ted programme in kg Prewash Programme status Active oxygen treatment Programme status Wash Programme status Rinse Programme status Spin Programme status End End of pro gramme Programme status Extra Rinse ...

Page 23: ...tage control system Flashes The automatic voltage control system detects impermissible voltage drops This will pause the programme Note The programme will continue when the voltage is permissible again Voltage control system Flashes The programme has been paused because of impermissible voltage drops The voltage is permissible again and the programme will continue Note The programme duration is ex...

Page 24: ...ours Set the programme end The programme duration is already in cluded in the set number of hours Once the programme has started the programme duration is displayed Note Use the buttons to set the set ting values 90 Temper ature 90 C Adjust the temperature in C 1400 Speed 1400 rpm Adjust the spin speed or deactivate the spin cycle If is selected the water is drained and the spin cycle is deactivat...

Page 25: ...cle The laundry remains in the water after the last rinse cycle Activate Deactivate Wash with more water Recommended for particularly sensit ive skin and for treating laundry more gently Easy Iron Activate Deactivate Activate or deactivate the reduced creasing programme In order to reduce creasing in the laundry the spin cycle and the spin speed are adapted The laundry is damp enough after washing...

Page 26: ... labels Page 37 Programme Description Max load kg Programme settings Max temperature C Max spin speed rpm 1 Speed Cottons Wash hard wearing items made from cotton linen or blended fabrics Also suitable as a short pro gramme for normally soiled laundry when you activate Speed If Speed is activ ated the maximum load capa city is reduced to 5 kg 9 90 1400 Cotton Colour Wash hard wearing items made fr...

Page 27: ...mance meets legal require ments Eco 40 60 Wash items made from cotton linen or blended fabrics Note Textiles which can be washed from 40 C up to 60 C as per the care sym bol can be washed together The washing performance cor responds to the best possible washing performance class ac cording to the legal require ments For this programme the wash ing temperature is automatic ally adjusted depending ...

Page 28: ... result You cannot change the washing temperat ure Easy Care Wash items made from syn thetic or blended fabrics 4 60 1200 Mixed Fabrics Wash items made from cotton linen or synthetic or blended fabrics Suitable for lightly soiled laun dry 4 60 1400 Delicates Silk Wash delicate washable items made from silk viscose and synthetics Use a detergent that is suitable for delicates or silk 2 40 800 1 Pro...

Page 29: ... Hand or machine washable items that are made from wool or contain wool To prevent the laundry from shrinking the drum moves the items very gently with long pauses Use a detergent that is suitable for wool 2 40 800 Rinse Rinses and then spins the laundry and then drains the water 1400 Spin Drain Spins and drains the water If you only want to drain the water activate The laundry is not spun 1400 1 ...

Page 30: ...l lowing cases Before using the appliance for the first time If you regularly wash at tem peratures of 40 C or lower After a prolonged period of non use Use washing powder or a de tergent containing bleach Halve the amount of detergent to avoid foaming Do not use fabric softener Do not use liquid detergent or detergent that is intended for woollens or delicates 1200 1 Programme setting ...

Page 31: ...have not used a pro gramme at 60 C or higher for a long time sensoFresh For all washable items and for items that are suitable for pro fessional cleaning only Programme for freshening up dry laundry or removing odours e g cigarette or kit chen odours Dry the drum with a cloth be fore loading the laundry Tip The programme does not remove stains or sweat odours 1 1 Programme setting ...

Page 32: ... a detergent for outdoor fabrics Do not use fabric softener 2 40 800 Shirt Wash non iron shirts and blouses made from cotton linen synthetic or blended fab rics Tip In order to avoid creasing in your laundry you can activ ate The laundry is only given a short spin and can be removed while still dripping wet Hang out shirts and blouses while they are still dripping wet so that they drip dry 2 60 80...

Page 33: ...irts and blouses made from silk or del icate fabrics Rapid 15 30 Wash items made from cotton synthetic or blended fabrics Short programme for small items of lightly soiled laundry The programme duration is ap prox 30 minutes If you wish to reduce the pro gramme duration to 15 minutes activate Speed The maximum load is reduced to 2 kg 4 40 1200 1 Programme setting ...

Page 34: ... outlet hose in place 00655300 Liquid detergent insert Measure liquid deter gent 00605740 Before using for the first time 10 Before using for the first time Before using for the first time Prepare the appliance for use 10 1 Starting an empty wash ing cycle Your appliance was inspected thor oughly before leaving the factory To remove any residual water run the first wash cycle without any laundry N...

Page 35: ...mply freshen up fabrics using act ive oxygen 11 1 Preparing the laundry Note Please read the information in the Safety Page 4 and Preventing material damage Page 11 sections to ensure that you use the appliance safely ATTENTION Objects remaining in the laundry may damage the laundry and the drum Remove all items from any pock ets in your laundry before using the appliance To protect your appliance...

Page 36: ... labels Page 37 Description of the programmes Page 26 Whites Colours Wash new coloured items separately the first time you wash them 11 3 Freshening up laundry Note Observe the following information to freshen up the laundry Suitable for all items including items marked by the manufacturer on the care label as suitable for dry cleaning such as suits jackets and trousers Not suitable for removing s...

Page 37: ...elf flowing Do not mix different liquid deter gents Do not mix detergent and fabric softener Do not use products that have ex pired or are highly congealed Do not use products containing solvents caustic agents or volatile substances e g bleach Use dyes sparingly as salt may damage stainless steel Do not use bleaching agents in the appliance 12 1 Detergent recommendation Detergent Fabrics Pro gram...

Page 38: ... Degree of soiling Water hardness You can find out how hard your water is from your local water com pany or measure it yourself using a water hardness tester Water hardness Hardness range Total hardness in mmol l German degrees in dH soft I 0 1 5 0 8 4 medium II 1 5 2 5 8 4 14 hard III over 2 5 over 14 Example of a manufacturer s instructions for detergent These example values refer to a standard ...

Page 39: ...operating logic Note The programme settings are not saved permanently for the pro gramme 13 4 Saving the programme settings You can save your individual pro gramme settings as favourites Requirements A programme has been set The programme settings have been adjusted Press and hold for approx 3 seconds Press to call up the saved pro gramme Note To overwrite the saved pro gramme repeat the steps abo...

Page 40: ... for liquid detergent If you order the measuring aid as an accessory you must use the measur ing aid 1 Pull out the detergent drawer 2 Press down on the insert and re move the detergent drawer 1 2 3 Insert the measuring aid 4 Insert the detergent drawer 13 7 Use the measuring aid for liquid detergent To add liquid detergent you can use a measuring aid in the detergent drawer 1 Pull out the deterge...

Page 41: ...ting the programme Note If you want to change the time until the programme ends set the Ready in time first Press a The drum rotates and load detec tion takes place This can take up to 2 minutes after which water enters the drum a The display shows either the pro gramme duration or the Ready in time a If you start a programme with act ive oxygen the drum lights up after the programme starts and th...

Page 42: ...ain programme 3 Remove the laundry 13 12 Unloading the laundry Note Please read the information in the Safety Page 4 and Preventing material damage Page 11 sections to ensure that you use the appliance safely 1 Open the door 2 Remove the laundry 13 13 Switching off the appli ance 1 Press 2 Turn off the tap 3 Wipe the rubber gasket dry and re move any foreign objects 4 Leave the door and detergent ...

Page 43: ...proof lock remains active even after the appliance has been switched off 14 2 Deactivating the child proof lock Requirement To deactivate the childproof lock the appliance must be switched on Press and hold 3 sec for ap prox 3 seconds ...

Page 44: ...eactivate the re minder to clean the drum Display bright ness 1 low 2 me dium 3 high 4 very high Set the display brightness 15 2 Changing the basic set tings 1 In order to set the basic settings press the button 2 To set the required basic setting press the button a The display shows the set basic setting and the current value 3 To change the value press 4 To exit the basic settings switch off the...

Page 45: ...he drum and cause injury Regularly run a programme for cleaning the drum or wash at tem peratures of at least 60 C Leave the appliance to dry after every operation with the door open and leave the detergent drawer to dry Run the Drum Clean programme without laundry Add washing powder 16 3 Cleaning the detergent drawer Note Please read the information in the Safety Page 4 and Preventing material da...

Page 46: ... available from the manufacturer s website or our after sales service 16 5 Cleaning the drain pump Clean the drain pump in the event of faults e g blockages or rattling noises Emptying the drain pump Note Please read the information in the Safety Page 4 and Preventing material damage Page 11 sections to ensure that you use the appliance safely 1 Turn off the water tap 2 Switch off the appliance 3 ...

Page 47: ...ut of the holder 8 CAUTION Risk of scalding When you wash at high temperat ures the detergent solution gets hot Do not touch the hot detergent solution To allow the detergent solution to flow out into the container remove the sealing cap 9 Firmly press on the sealing cap 10 Insert the drain hose into the holder ...

Page 48: ... pump cap carefully 2 Clean the interior the thread on the pump cap and the pump hous ing 3 Make sure that the impeller in the drain pump can be rotated 4 Insert the pump cap and screw it on as far as it will go 90 The handle on the pump cap must be in a vertical position 5 Insert the maintenance flap and lock it into place 1 2 6 Close the maintenance flap 16 6 Cleaning the water outlet hose at th...

Page 49: ...ptying the water inlet hose 1 Turn off the tap 2 Set a programme except for Rinse Spin or Drain 3 Start the programme and leave it to run for approx 40 seconds 4 Switch off the appliance 5 Disconnect the appliance s mains plug from the power supply Cleaning the filter on the tap Note Please read the information in the Safety Page 4 and Preventing material damage Page 11 sections to ensure that you...

Page 50: ...e read the information in the Safety Page 4 and Preventing material damage Page 11 sections to ensure that you use the appliance safely Requirement The water inlet hose is empty Emptying the water inlet hose Page 49 1 Disconnect the hose from the rear of the appliance 1 2 2 Use pliers to remove the filter 3 Clean the filter with a small brush 4 Reinsert the filter ...

Page 51: ...Cleaning and servicing en 51 5 Connect the hose and check for leaks 2 1 ...

Page 52: ...s any button a The symbol lights up again E 36 10 Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 46 The water outlet hose is connected too high Install the water outlet hose at a ma...

Page 53: ... No remedial action possible Detergent dosage is too high Immediate measure Mix one tablespoon of fabric softener with 0 5 litres of water and pour the mix ture into the left hand compartment not for outdoor clothing sportswear or items stuffed with down Reduce the amount of detergent for the next wash ing cycle with the same load lights up The temperature is too high Wait until the temperature ha...

Page 54: ...ated Check whether is activated Buttons Page 24 Laundry is caught in the door 1 Open the door again 2 Remove any trapped laundry 3 Close the door 4 Press to start the programme The door cannot be opened is activated Continue the programme by selecting Spin or Drain and pressing The temperature is too high Wait until the temperature has dropped Cancelling the programme Page 42 Water level is too hi...

Page 55: ...e appliance Water is not flowing in Detergent is not being dispensed You have not pressed Press The filters in the water inflow are blocked Clean the filters in the water inflow Page 49 The tap is turned off Turn on the tap The water inlet hose is kinked or jammed Ensure that the water inlet hose is not kinked or jammed The spin cycle runs several times The unbalanced load detection system elimina...

Page 56: ...aning the detergent drawer Page 45 Vibrations and move ment of the appliance whilst spinning Appliance is not correctly aligned Aligning the appliance The appliance feet are not fixed Secure the appliance feet Aligning the appliance Transit bolts have not been removed Removing the transit bolts Drum does not turn water does not flow in Load detection is active Not a fault no action required Note T...

Page 57: ...distrib uted Redistribute the laundry in the drum Note Where possible mix large and small items in the drum Different sized items of laundry distribute themselves better during the spin cycle Start the Spin programme Rushing hissing noise Water is flushed under pressure into the detergent drawer Not a fault normal operating noise Loud noises during the spin cycle Appliance is not correctly aligned...

Page 58: ...he laun dry is too wet too damp A low spin speed is selected The next time you run a wash cycle set a higher spin speed Start the Spin programme is activated Select the programmes that are suitable for the type of fabric Programmes Page 26 Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the dra...

Page 59: ...he laundry Brush out the laundry after washing and drying Water is leaking out at the water inlet hose Water inlet hose is not correctly securely connected 1 Connect the water supply hose correctly Connect ing the water inlet hose 2 Tighten the screw connection Water is leaking out at the water outlet hose The water outlet hose is damaged Replace the damaged water outlet hose Water outlet hose is ...

Page 60: ...d disposal Transportation storage and disposal You can find out here how to prepare your appliance for transportation and storage You will also find out how to dispose of old appliances 18 1 Removing the appliance 1 Turn off the tap 2 Emptying the water inlet hose Page 49 3 Switch off the appliance 4 Unplug the appliance s mains plug 5 Drain the remaining detergent solution Cleaning the drain pump...

Page 61: ...truct the ap pliance door or prevent it from opening With redundant appliances unplug the power cord Then cut through the cord and damage the lock on the appliance door beyond repair so that the appliance door will no longer close 1 Unplug the appliance from the mains 2 Cut through the power cord 3 Dispose of the appliance in an en vironmentally friendly manner Information about current disposal m...

Page 62: ...tailed information on the warranty period and terms of warranty in your country is available from our after sales service your retailer or on our website If you contact Customer Service you will require the product number E Nr and the production number FD of your appliance The contact details for Customer Ser vice can be found in the enclosed Customer Service directory or on our website 19 1 Produ...

Page 63: ...1400 50 00 Eco 40 602 2 5 2 33 0 195 30 0 24 1400 54 00 Cottons 20 C 9 0 3 28 0 370 90 0 23 1400 52 00 Cottons 40 C 9 0 3 28 1 350 90 0 45 1400 52 00 Cottons 60 C 9 0 3 28 1 450 90 0 55 1400 52 00 Cottons 40 C 9 0 3 58 1 400 102 0 45 1400 52 00 Easy Care 40 C 4 0 2 28 0 780 61 0 44 1200 27 00 Mixed Fabrics 40 C 4 0 0 59 0 620 44 0 41 1400 53 00 Wool 30 C 2 0 0 40 0 200 40 0 22 800 25 00 1 Due to t...

Page 64: ...Length of the wa ter outlet hose 150 cm Length of the power cord 210 cm 1 Depending on the appliance spe cifications You can find more information about your model online at https eprel ec europa eu 1 This web ad dress is linked to the official EU EPREL product database At the time of printing its web address had not yet been published Please then fol low the instructions on searching for models T...

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Page 68: ...hen GERMANY www siemens home bsh group com Valid within Great Britain Imported to Great Britain by BSH Home Appliances Ltd Grand Union House Old Wolverton Road Wolverton Milton Keynes MK12 5PT United Kingdom Manufactured by BSH Hausgeräte GmbH under the trademark licence of Siemens AG ...

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