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©
2019 Siemens Industry, Inc.
814205 Rev02
6.1 Troubleshooting
6.1 General Settings
•
Verify the Wi-Fi network is active by checking the available networks in the area. The
VersiComm will have an SSID that uses the following syntax:
“VersiCommXXXX”. This is
the same SSID that was given on the VersiComm included document. If the document is
lost, call technical support (1-800-333-7421), provide the VersiComm serial number and,
once owner’s identity is verified, Siemens will provide credentials.
•
After at least one charger is commissioned to the VersiComm, verify the cellular network
is active by entering the IP address assigned to the IR915L into any web browser of a
device that is connected to the VersiComm.
https://XXX.XXX.XXX.XXX/login.html
(X’s
stand for numbers in a charger’s local IP address). To find the charger’s IP address:
1. Log into the web portal of the IR915L using credentials provided on the document
shipped with the VersiComm.
2. Go to the navigation menu on the left side of the screen, move your mouse
cursor over
Services
, then click on
DHCP
. The IP address for the charger will be
shown on this page. If commissioning failed, you can resubmit here. Otherwise, you
can view charger status and other information here.
•
If the Wi-Fi or cellular systems are inactive, or any red lights appear on either the
IR915L, first review the router installation document:
•
Test the Internet connection by logging in using admin mode. Go to
Tools
on the left-
hand side and then go to
Ping
. In
Ping
, put
google.com
and click the
Ping
button. More
instructions can be seen in section 5.3.