Service and maintenance
6.6 Return procedures
31
Service & Support on the Internet
In addition to our documentation, we offer a comprehensive knowledge base online on the
Internet at:
Service and support (
http://www.siemens.com/automation/service&support
There you will find:
●
The latest product information, FAQs, downloads, tips and tricks.
●
Our newsletter, providing you with the latest information about your products.
●
A Knowledge Manager to find the right documents for you.
●
Our bulletin board, where users and specialists share their knowledge worldwide.
●
You can find your local contact partner for Industry Automation and Drives Technologies
in our partner database.
●
Information about field service, repairs, spare parts and lots more under "Services."
Additional Support
Please contact your local Siemens representative and offices if you have additional
questions about the device
Find your contact partner at:
Local contact person (
http://www.automation.siemens.com/partner
6.6
Return procedures
Enclose the delivery note, the cover note for return delivery together with the declaration of
decontamination form on the outside of the package in a well-fastened clear document
pouch.
Required forms
●
Delivery Note
●
Cover Note for Return Delivery with the following information
Cover note (
http://support.automation.siemens.com/WW/view/en/16604370
)
–
product (ordering number)
–
number of devices or spare parts returned
–
reason for the return
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