Troubleshooting/FAQs
12.1 General problems
SIMATIC Rack PC 547B
90
Operating Instructions, 12/2007, A5E01127519-02
Problem
Possible cause
Remedy
The USB ports are disabled
in your BIOS.
Use a different USB port or enable the port.
USB 2.0 device connected
but USB 2.0 is disabled.
Enable USB 2.0.
USB device not responding.
Operating system does not
support the USB interfaces.
Enable USB Legacy Support for the mouse and keyboard.
For other devices you need the USB drivers for your operating
system.
DVD/CD: The front loader
does not open.
The device is switched off
or the open/close button is
disabled by a software
application.
Emergency removal of the data medium:
1.
Switching off the device
2.
Insert a pointed object, a pin for example, or an opened
paper clip into the emergency extraction opening of the
drive. Apply slight pressure to the contact until the front
loader opens.
3.
Pull the loader further out.
The RAID software reports
the following errors:
•
The RAID plug-in failed
to load, because the
drive is not installed.
•
The Serial ATA plug-in
failed to load, because
the driver is not installed
correctly.
•
The Intel® Matrix
Storage Console was
unable to load a page
for the following reason:
– A plug-in did not
provide a page for
the selected device
– A plug-in failed to
load
RAID is not activated
RAID is activated
The messages have no negative effect on the operation of the
device and can be ignored. Acknowledge the messages.
Install the software from the supplied Documentation and
Drivers CD
After changing the hard
disk, the system does not
boot from the RAID array
RAID array does not have
highest boot priority
Set the RAID array to be first in the boot order
After changing the hard
disk, "unused" is indicated
for the relevant SATA port
The system was booted
without a functioning hard
disk (the removable
cartridge was possibly not
turned on)
Reboot the system with a functioning hard disk
Computer does not boot or
"Boot device not found" is
displayed
The boot device is not first
in the boot priority in the
BIOS setup or is not
permitted as boot device
Change the boot priority of the boot device in the Boot menu
of the BIOS setup or permit boot device in the boot priority
Summary of Contents for SIMATIC Rack PC 547B
Page 6: ...Table of contents SIMATIC Rack PC 547B 6 Operating Instructions 12 2007 A5E01127519 02 ...
Page 22: ...Description 3 6 Design SIMATIC Rack PC 547B 22 Operating Instructions 12 2007 A5E01127519 02 ...
Page 136: ...Index SIMATIC Rack PC 547B 136 Operating Instructions 12 2007 A5E01127519 02 ...
