Troubleshooting and FAQs
12.1 General problems
SIMATIC Panel PC 577
12-2
Operating Instructions, Release 04/2006, A5E00798484-01
Problem
Possible cause
Possible remedy
Although the BIOS
setting is OK, the time
and data are still
wrong.
The back-up battery is
dead.
In this case, please contact your technical support team.
The USB ports are
disabled in the BIOS.
Use a different USB port or enable the port.
USB 2.0 device
connected but USB 2.0 is
disabled.
Enable USB 2.0.
USB device is not
responding.
Operating system does
not support the USB
interface.
Enable USB Legacy Support for the mouse and keyboard.
For all other devices you need USB drivers for the specific operating
system.
DVD: The front loader
does not open.
The device is switched off
or the open/close button
is disabled by a software
application.
Emergency removal of the data medium:
1.
Switch off the device
2.
Insert a pointed object, a pin for example, or an opened paper clip
into the emergency extraction opening of the drive. Apply slight
pressure to the contact until the front loader opens.
3.
Pull the loader further out.
