Field service
With Field Service, we offer services covering all aspects of commissioning and maintenance –
so that the availability of your machines and systems is guaranteed in every situation.
Spare parts
Plants and systems in all industries worldwide must operate with more and more availability. We
support you in preventing downtime from the outset: With a worldwide network and optimal
logistics chains.
Repairs
Downtimes mean trouble in operation and unnecessary costs. We help you keep both to a
minimum – and offer you repair options worldwide.
Optimization
There is often great potential for increasing productivity or saving costs over the operating life
of machines or plants.
In order to identify this potential for you, we offer you a whole range of optimization services.
Modernization
You can also rely on our support for modernization – with comprehensive services from
planning to commissioning.
Service programs
Our service programs are selected service packages for a system or product group of Automation
and Drives. The individual services are seamlessly coordinated along the life cycle and support
the optimum use of your products and systems.
At the same time, the services of a program can be flexibly adapted and used independently of
each other at any time.
Examples of service programs:
• Service contracts
• Plant IT security services
• Life cycle services for drive technology
• SIMATIC remote support services
Advantages at a glance:
• Minimized downtime for more productivity
• Optimum maintenance costs thanks to customized scopes of service
• Calculable and therefore predictable costs
Service & Support
C.1 Service & Support
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