U42093-J-Z716-1-74
Operating Manual
Troubleshooting
Basic Verification
Running Diagnostics
For further diagnostic testing, a Diagnostic Cable Kit can be purchased. Instruc-
tions for running a diagnostics wrap test are included with the kit. Contact your
service representative for information on purchasing and using the Diagnostic
Cable Kit.
Contact Siemens support
If you are unable to resolve your issue, contact your service representative.
Siemens support may ask that you provide trace data or other configuration
information. Trace data is obtained by setting the appropriate trace levels in the
configuration menu, and running the failing situation. The terminal emulator is
set to capture information to a file, and the appropriate trace data is dumped to
the serial port. This results in a standard text file that can be mailed or faxed to
Siemens support personnel.
