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Frequently Asked Questions (FAQ)
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{
Frequently Asked
Questions (FAQ)
Frequentl
y Asked Qu
estions (
FAQ)
Using the appliance
Why can't I switch on the hob and why is the childproof lock symbol lit?
The childproof lock is activated.
You can find information on this function in the section on
~
"Childproof lock"
Why are the displays flashing and why can I hear an audible signal?
Remove any liquid or food remains from the control panel. Remove any objects from the control panel.
You can find instructions on how to deactivate the audible signal in the section on
~
"Basic settings"
Noises
Why I can hear noises while I'm cooking?
Noises may be generated while using the hob depending on the base material of the cookware. These noises are a normal part of induc-
tion technology. They do not indicate a defect.
Possible noises:
A low humming noise like the one a transformer makes:
Occurs when cooking at a high heat setting. The noise disappears or becomes quieter when the heat setting is reduced.
Low whistling noise:
Occurs when the cookware is empty. This noise disappears when water or food is added to the cookware.
Crackling:
Occurs when using cookware made from different layers of material or when using cookware of different sizes and different materials at
the same time. The loudness of the noise can vary depending on the quantity of food being cooked or the cooking method.
High-pitched whistling noises:
Can occur when two hotplates are used at the highest heat setting at the same time. The whistling noises disappear or become quieter
when the heat setting is reduced.
Fan noise:
The hob is equipped with a fan that switches on automatically at high temperatures. The fan may continue to run even after you have
switched off the hob if the temperature detected is still too high.
Cookware
Which types of cookware can be used with an induction hob?
You can find information on which types of cookware can be used with an induction hob in the section on
~
"Induction cooking"
.
Why is the hotplate not heating up and why is the heat setting flashing?
The hotplate on which the cookware is standing is not switched on.
Check that you have switched on the correct hotplate.
The cookware is too small for the hotplate that is switched on or it is not suitable for induction cooking.
Check that the cookware is suitable for induction cooking and that it is placed on the hotplate that best corresponds to its size. You can
find information on the type, size and positioning of cookware in the sections on
~
"Induction cooking"
,
~
"Flex Zone"
and
~
"Move
function"
.
Why is it taking so long for the cookware to heat up or why is it not heating up sufficiently despite being on a high heat setting?
The cookware is too small for the hotplate that is switched on or it is not suitable for induction cooking.
Check that the cookware is suitable for induction cooking and that it is placed on the hotplate that best corresponds to its size. You can
find information on the type, size and positioning of cookware in the sections on
~
"Induction cooking"
,
~
"Flex Zone"
and
~
"Move
function"
.
Cleaning
How do I clean the hob?
Using a special glass-ceramic cleaning agent produces the best results. We advise against using harsh or abrasive cleaning agents, dish-
water detergent (concentrated) or scouring pads.
You can find more information on cleaning and caring for your hob in the section on
~
"Cleaning"
