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Questions & Answers
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SIM error.
SIM card not inserted correctly. Check that the SIM card is inserted correctly (p. 9).
Dirty SIM card contacts.
Clean SIM card with a dry cloth.
SIM card with wrong voltage.
Use 3 V SIM cards only.
SIM card damaged
(e.g. broken).
Carry out a visual check. Change SIM card at
service provider.
No network
connection.
Weak signal.
Move higher, to a window or an open space.
Outside GSM range.
Check service provider's coverage area.
Invalid SIM card.
Complain to the service provider.
New network not authorised.
Try manual selection or select a different network
Network call barring is set.
Check network barrings (p. 93).
Network overloaded.
Try again later.
Phone loses
network.
Signal too weak.
Reconnection to another service provider is auto-
matic (p. 94). Switching phone off and on again can
speed this up.
Calls not possible.
Second line set.
Set first line
\
New SIM card inserted.
Check for new barrings.
Charge limit reached.
Reset limit with PIN2 (p. 38).
Credit used up.
Load credit.
Certain uses of
phone not possible.
Call restrictions are in place.
Barrings can be set by service provider.
Check barrings (p. 93).
Impossible to make
entries in Phone-
book/Addressbook.
Phonebook/Addressbook is full. Delete entries in Phonebook /Addressbook
(see Standard functions, p. 14).
Voice message not
functioning.
Call divert to mailbox not set.
Set call divert to mailbox (p. 61).
ã
flashes to indi-
cate an SMS.
SMS memory is full.
Delete (see Standard functions, p. 14) or file SMS
ä
flashes to indi-
cate an MMS.
MMS memory full.
Delete MMS (see Standard functions, p. 14).
å
flashes to indi-
cate an MMS.
Phone memory full.
Delete messages, pictures, videos, games or
applications.
Function cannot
be set.
Not supported by service pro-
vider or registration required.
Contact your service provider.
Capacity problems
with, for example,
Games & More, ring-
tones, pictures,
videos, SMS archive.
Phone memory full.
Delete files in the relevant areas. You can use the
memory assistant to delete specific files (p. 85).
Problem
Possible causes
Possible solution