Where there are claims for damage to wall foundations (outside), furnishings (inside), rooves or other losses, directly or
indirectly due to leakage of water from the Solarstream tank or outdoor HP unit.
Where damage or breakage is not covered by this warranty, and should be added separately to your general household
insurance policy.
Where benefits conferred by this warranty are additional to other rights and remedies in respect of the product, which the
purchaser has under local Trade Practices Laws.
Register your Purchase of Siddons Solarstream on-line:
www.siddonssolarstream.com
SECTION 6: WARRANTY INFORMATION
WARRANTY COVER PERIOD
The components of the Solarstream Heat Pump Water Heater are covered under warranty for the following periods from
the date of despatch from Siddons Solarstream Pty Ltd:
10 years warranty
on the Water Tank in domestic applications, 5 years in commercial applications
4 years warranty
on the Heat Pump compressor in domestic applications, 2 years in commercial applications
3 years warranty
on other parts of the Heat Pump in domestic applications, 2 years in commercial applications
1 year warranty
on the Thermostat and P&T relief valve in domestic and commercial applications
Labour on all warranty claims is covered for the first year, with a travel allowance for servicing of all warranty claims limited
to two hours maximum, time only
CONDITIONS:
The Solarstream is installed by a licensed plumber or authorised technician in accordance with the installation instructions.
All relevant statutory requirements applicable to the installation address are observed.
The Solarstream Water Tank must be operated and maintained in accordance with instructions supplied in this manual.
The warranty only applies to the Solarstream product and does not apply to any additional modifications not specifically
endorsed by Siddons Solarstream Pty Ltd nor any electrical or plumbing parts supplied by the installer.
The system is covered for the indicated period from the date of the original purchase. Should a part of the complete Water
Tank component be replaced during this period, only the balance of the original warranty will continue to remain effective
Proof of purchase will be required.
The Solarstream Water Heater is used for its intended purpose.
Should this system be installed in a regional location where regular flushing is required due to sediment build-up, then the
drain cock for flushing must be fitted at the time of installation. If in doubt consult your plumber.
Regarding a site investigation, where the Solarstream is installed more than 50 kilometres from an Authorised Dealer, the
cost of travelling may be charged to the owner.
Siddons Solarstream Pty Ltd is excluded to the extent allowable by law from responsibility for any consequential loss
including: injury to persons, injury to property, economic loss, pain and suffering or legal or other damages flowing from
any manufacturing fault/defect.
The Heat Pump should operate in weather conditions within the range of -5ºC cold weather temperature and 45ºC
hot weather temperature. Operation outside of this range may void warranty cover on Heat Pump components
including compressor and labour.
EXCLUSIONS:
The following warranty exclusions may cause the Solarstream warranty to become void, and which may incur a service
charge and cost for parts should this become necessary:
Where service is required to reconnect the operation of the Solarstream due to problems related with abnormal water
supply such as high water pressure, faulty plumbing and/or electrical wiring, or major variations in electricity supply.
Where the system fails due to misuse, accidental damage, flood, acts of God, incorrect installation or unlicensed service
repair work attempts.
Where water stored in the water tank is mineralised from sources such as a spring, dam, bore, river or other natural
ground sources and exceeds our minimum mineral content criteria (set out in “Heavy Mineralised Water”, page 6).
7
We suggest you register your Solarstream via our web site to ensure we have all of your details required for prompt
and efficient service should you ever have a problem.
