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Error code
Description
22
Collision Error
23
Time Out Error
24
App Mem Error
25
App Que Error
26
App LOGRn Error
27
App LOGPSW Error
255
App General Error
10.2
SICK service
If the fault cannot be rectified, the device may be defective.
The device may not be repaired by the user. Interference with or modification of the
device will invalidate any warranty claims against SICK AG.
Rapid replacement of a device by the user is, however, possible.
b
Where a fault cannot be rectified, make contact with the SICK Service department.
To find your agency, see the final page of this document.
NOTE
Before calling, make a note of all type label data such as type designation and serial
number to ensure faster telephone processing.
10.3
Repairs
Repair work on the device may only be performed by qualified and authorized personnel
from SICK AG. Interruptions or modifications to the device by the customer will invali‐
date any warranty claims against SICK AG.
10.4
Returns
b
Do not dispatch devices to the SICK Service department without consultation.
b
The device must be sent in the original packaging or an equivalent padded pack‐
aging.
NOTE
To enable efficient processing and allow us to determine the cause quickly, please
include the following when making a return:
■
Details of the contact person
■
Description of the application
■
Description of the fault that occurred
10.5
Replacing a device with transfer of the current configuration data
NOTE
We recommend implementing a device exchange concept to make it possible to quickly
replace a failed device without great configuration effort.
TROUBLESHOOTING
10
8025309//2020-12-08 | SICK
O P E R A T I N G I N S T R U C T I O N S | RFH5xx
49
Subject to change without notice