9
Troubleshooting
9.1
General faults, warnings, and errors
Possible faults and corrective actions are described in the table below for troubleshoot‐
ing. In the case of faults that cannot be rectified using the information below, please
contact the SICK Service department. To find your agency, see the final page of this
document.
NOTE
Before calling, make a note of all type label data such as type designation, serial
number, etc., to ensure faster assistance.
Table 14: Troubleshooting questions and replies
Question / status
Response / remedial actions
Both LEDs flash red.
Device error: Read out error code via SOPASair and elim‐
inate the cause of error.
LEDs indicate an undefined status.
Check device status. If necessary, contact SICK Service.
Measurement data show anomalies. Optics cover is dirty. Clean the optics cover.
Other fault, warning or error arises.
Call up diagnostic information in SOPASair.
9.2
Repairs
Repair work on the device may only be performed by qualified and authorized personnel
from SICK AG. Interruptions or modifications to the device by the customer will invalid‐
ate any warranty claims against SICK AG.
9.3
Returns
b
Only send in devices after consulting with SICK Service.
b
The device must be sent in the original packaging or an equivalent padded pack‐
aging.
NOTE
To enable efficient processing and allow us to determine the cause quickly, please
include the following when making a return:
•
Details of the contact person
•
Description of the application
•
Description of the fault that occurred
9.4
Disposal
If a device can no longer be used, dispose of it in an environmentally friendly manner
in accordance with the applicable country-specific waste disposal regulations. Do not
dispose of the product along with household waste.
NOTICE
Danger to the environment due to improper disposal of the device.
Disposing of devices improperly may cause damage to the environment.
Therefore, observe the following information:
■
Always observe the national regulations on environmental protection.
■
Separate the recyclable materials by type and place them in recycling containers.
9
TROUBLESHOOTING
36
O P E R A T I N G I N S T R U C T I O N S | LRS4000
8026338/0000/2022-02-15 | SICK
Subject to change without notice
