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Problems related to electrical or motor function may require a qualified service person or electrician.
Should you have a problem that is not addressed here, call: Screen Innovations (512-832-6939.)
http://www.screeninnovations.com/category/support/
Problem
Description
Probably Cause
Action to Take
Motor shuts off.
Motor has been in
use for more than
2 minutes.
Motor is designed for short
operations (lowering and
retracting), not continuous
duty. Longer operation,
causes the motor to overheat
and shutoff. This typically
happens during installation
when testing the screen.
Allow the motor to cool down.
Complete cooling can take an hour or more. Heat
gain is cumulative and takes time to dissipate.
If motor use is initiated before it has cooled
completely, the motor will shut down again when
it reaches maximum temperature.
When down
button is pressed,
screen stops
halfway
An intermediate stop was set
for the motor.
Call SI Customer Support to fix at 512.832.6939,
Opt. 1
AC Screen won’t
run
No AC power available.
Check to see if the circuit breaker has switched
off. Reset if needed. Check outboard switching
apparatus. Check voltage availability. Contact an
electrician.
TROUBLESHOOTING
It is 100% programmed and tested at the factory. In case of a malfunction please use the
troubleshooting guide table.
Problem Description
Probably Cause
Action to Take
Dirt, fingerprints,
marks, etc. on screen
surface.
Improper handling of
screen.
Follow clean instructions outlined in the Screen
Care and Cleaning Section.
https://www.screeninnovations.com/category/support/faq/
general/#how-to-clean-your-projection-screen
Indentations appear
on screen surface.
Debris or particles
adhering to screen due
to static cling.
Check back of screen as well as front of screen for
dust or debris. Wipe the back of the screen with a
clean damp cloth. Also, lightly brush off the front
of the screen.
Wrinkles near bottom
of screen.
Screen material has
stretched and thus
increased the tension on
the tabs.
Follow the adjusting tab tension section
Vertical wrinkles in
screen
Material has shifted at
the weight bar
Gently move the material out to each end of the
weight bar until smooth.
Dimples in screen
Debris rolled up in
screen material
Clean material per instructions on Pg 30.
TROUBLESHOOTING
Problems related to electrical or motor function may require a qualified service person or electrician. Should you have a problem that is
not addressed here, call: Screen Innovations (512-832-6939.) http://www.screeninnovations.com/category/support/
