ADDRESS
PHONE
FAX
EMAIL
HOURS
WEBSITE
2074 Henry Avenue, Sidney BC Canada, V8L 5Y1
+1.250.656.6165
+1.250.655.4334
8 AM to 5 PM Pacific Standard Time
shockwaveseats.com
HOW TO GET HELP / SERVICE TIPS
4
HOW TO GET HELP
SERVICE TIPS
We are here to help!
Call or email us if you have any problems, questions or concerns.
•
Drawings, Illustrated Parts Breakdowns, Warranty and Equipment Lists are supplied according to the seat(s)
ordered and are delivered with the seats. Copies of all of these documents and the latest Service Bulletins are
available on the SHOCKWAVE website.
•
If the problem is a shock leaking, please change the fill valve first to see if that solves the problem. If it does not,
perform a simple soap solution test to identify the source of the problem.
•
Tell us what the problem is. Be sure to answer all of the Who, What, When, Where and Whys of the situation so we
have a clear understanding of the problem, possible causes and fixes.
•
Please identify the product you are referring to by supplying the serial number located on the rear cover of the
suspension module.
•
Tell us who you are and what your relationship is with the boat.
•
Take wide angle and close up photos of the problem.
•
Let us know where you are located and contact information.
•
Tell us the urgency of the problem.
•
Refer to the warranty section of this document for more information.
