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TROUBLESHOOTING GUIDE

12

Squeaking noise when underway.

Moving Components or Accessories 

will not move.

Seats moving fore and aft – on 

seats equipped with fore and aft 

adjustment.

Seat is topping. Ride is rough and 

erratic. Noise heard or shock felt 

when seat comes to top of travel. 

Seat is “bucking off” occupant.

Height Adjust not working – on 

seats equipped with height

adjustment.

Height Adjust or Deck Track will not 

move.

Clanging sound when underway.

Add Sailkote Lubricant to roller 

guide.

Tighten loose components.

Remove rear cover and grease shock 

shaft with grease or LPS 1.

Disassemble if necessary and

lubricate with marine grade grease.

Check that added screws or

equipment are not interfering with 

normal seat or accessory movement. 

Check that parts are not bent or 

loose.

Turn and twist Deck Track Knob.

Replace broken components.

Reduce air pressure with BLEED 

button on pump.

Check components for operation and 

replace if necessary.

Adjust track cars as per instructions.

Always wear seat belts and secure 

belts when not in use.

• 

Roller Guide needs lubrication.

• 

Loose components.

• 

Shock Absorber shaft is dry.

• 

Bearing or sliding mechanism is 

corroded, dry or binding.

• 

Unauthorized modification of 

components or installation of 

screws that are jamming 

components of roller guide.

• 

Deck Track Lock not engaged.

• 

Deck Track Lock is broken.

• 

Too much air pressure.

• 

Cable to locking gas spring is 

damaged or broken.

• 

Track cars are damaged or out 

of adjustment.

• 

Seat belt buckles not secure.

CONDITION

CAUSE

REMEDY

Seat is lower than normal or will

not pressurize.

Attach pump and add air as per this 

manual – fill to 150 PSI.

Check system for leaks.

Apply soapy water to system 

connections and look for bubbles. 

Tighten or replace offending parts. 

Seal with Loctite.

Remove air fill valve and replace 

with new one from auto supply 

store or from SHOCKWAVE.

Remove all plumbing and install air fill 

valve directly to shock absorber. This 

will by-pass all hoses and systems 

and will allow the seat to be operated 

until the system can be repaired.

Replace shock absorber. This 

happens only on extremely rare 

occasions.

• 

Seat Pressure is too low.

• 

Leak in system.

• 

Worn or corroded fill valve.

• 

Defective system plumbing.

• 

Defective shock absorber.

TROUBLESHOOTING GUIDE

Summary of Contents for S2

Page 1: ... MODELS SHOCKWAVE MARINE SUSPENSION SEATING 2074 Henry Avenue Sidney BC Canada V8L 5Y1 Tel 1 250 656 6165 Fax 1 250 655 4334 SHOCKWAVESEATS COM SW 06963 REV05 Operations Service Manual with Illustrated Parts Breakdown ...

Page 2: ...rvice Tips Important Safety Information Seat Mounting Requirements Fastener Torques Understanding the Basics Setting Shock Pressure Maintenance Schedule Troubleshooting Guide Warranty Warranty Claim Form Warranty Claim Procedure Service and Repair Procedure Illustrated Parts Breakdown 4 4 5 6 7 8 9 11 12 13 14 15 16 17 ...

Page 3: ...bsite If the problem is a shock leaking please change the fill valve first to see if that solves the problem If it does not perform a simple soap solution test to identify the source of the problem Tell us what the problem is Be sure to answer all of the Who What When Where and Whys of the situation so we have a clear understanding of the problem possible causes and fixes Please identify the produ...

Page 4: ...ard Hazardous operation of the craft may result in serious injury death or damage to the craft Follow IMPORTANT instructions located throughout the Operations and Service Manual to prolong the appearance and service life of your SHOCKWAVE Seating Do not modify the seating by drilling extra holes removing material or adding extra equipment Serious injury can result Do not use seating if it is or ap...

Page 5: ...eats SHOCKWAVE assumes no liability for seats that are incorrectly installed SEAT MOUNTING INSTRUCTIONS 6 SEAT MOUNTING REQUIREMENTS The seat must only be installed on a competely flat surface of sufficient strength to support the fully loaded seat without flexing The deck mounts or suspension module must not be modified Any modifications alterations or addition of any equipment must be approved b...

Page 6: ... PITCH TORQUE STAINLESS Dry 6 M5 8 M6 M8 M10 M12 5 16 5 8 3 8 3 4 7 16 1 10 1 4 1 2 32 0 8 32 1 0 1 25 1 5 1 75 18 11 16 10 14 8 24 20 13 32 28 20 10 in lbs 45 in lbs 21 in lbs 6 ft lbs 15 ft lbs 31 ft lbs 54 ft lbs 11 ft lbs 96 ft lbs 20 ft lbs 131 ft lbs 32 ft lbs 299 ft lbs 23 in lbs 6 ft lbs 45 ft lbs 33 in lbs 8 ft lbs 47 ft lbs 9 in lbs 40 in lbs 17 in lbs 6 ft lbs 14 ft lbs 27 ft lbs 48 ft ...

Page 7: ...perations and Service Manual The following is provided as a general checklist Do not operate the seat if The shock absorber setting or ride height is incorrect Components are loose broken or missing The seat makes a strange noise USE SEAT BELTS IF SUPPLIED Seat belts prevent occupants from being ejected from the vessel and the seat When not in use the seat belt buckle clasps should be fastened to ...

Page 8: ...lve located at the top of the seat and attached the SHOCKWAVE pump 2 If your seat is equipped with a Protune system ensure the selector switch is set to soft 3 Inflate the unoccupied seat to the starting pressure shown below 4 Sit in the seat bounce a few times and stay seated to establish your current ride height 5 Ensure the arrow on the carriage or seat is within the green zone of the ride heig...

Page 9: ... air spring and is a velocity sensitive shock absorber FOX uses a patented sealing system which is very effective The shock will hold pressure between settings and only needs to be topped up occasionally The seats do not require constant pressure adjustment If the seat needs regular adjustments then there maybe a leaking issue To test for a leaking issue first ensure the shock is filled to 150 PSI...

Page 10: ...48 2000 60 2000 60 2400 72 2400 72 2800 84 2800 84 3200 96 3200 96 3600 108 3600 108 4000 120 4000 120 4400 132 4400 132 4800 144 4800 144 5200 156 5200 156 5600 168 5600 168 6000 180 6000 180 Cover Seating with Boat Cover or Seat Cover Clean Seat Fresh Water or Wash with Car or Boat Wash Clean Upholstery Boat or Automotive Detail Spray Cleaner Protect Metal Surfaces and Fasteners LPS 1 or a Good ...

Page 11: ...when not in use Roller Guide needs lubrication Loose components Shock Absorber shaft is dry Bearing or sliding mechanism is corroded dry or binding Unauthorized modification of components or installation of screws that are jamming components of roller guide Deck Track Lock not engaged Deck Track Lock is broken Too much air pressure Cable to locking gas spring is damaged or broken Track cars are da...

Page 12: ...LAR PURPOSE IT IS AGREED THAT SHOCKWAVE SEATS SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES including but not limited to loss of income loss of use lost profits damage to other property the cost of removing and reinstalling the INDUSTRIAL SEATING or SUSPENSION SEATS attorney s fees and any liability you may have with respect to any other person TIME LIMIT ON COMMENCING LEGAL ACTION I...

Page 13: ...ying photos proof of purchase and this form to support shockwaveseats com Please provide the following information Technical Case Number internal use only First Name Organization or Company Name Phone Number Last Name Fax Number Email Serial Number Boat or Project Identification Type of Seat Date Vessel in Service Number of Seats Affected Nature of Problem Comments Date Invoice Number Ship to Addr...

Page 14: ...ement B Or the Technical Case number is used to create a service technician request if deemed necessary by the TSE C Defective parts are to be returned unless waived by the TSE 4 The Technical Case is used to create a warranty Sales Order SO A A warranty Work Order WO is created which creates demand for the product B If the product is in stock it will ship within 24 hours of dispatch from technica...

Page 15: ...uded in the quotation and are subject to change C Sales order confirmations will be provided upon customer approval of the assessment Sales orders may be changed upon completion of the work if previously unknown issues are discovered that require repair or part replacement D Customer will be provided with updates on progress 5 Should the customer require repairs anywhere in the world a quotation i...

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