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10. TROUBLE SHOOTING GUIDE
The following conditions in the table below do not always indicate a problem. Please perform the
checks described below before calling for service. If the problem can not be corrected by the use of
this guide, remove the mains plug from the power socket and contact the dealer or supplier from
where the product was purchased in order to obtain service or advice. Where this is not possible
please visit our web site www.sharp.co.uk/customersupport.aspx
Customers without Internet access may phone 0845 880 0421 during office hours.
In the unlikely event of this equipment requiring repair during the guarantee period, you will need to
provide proof of purchase to the repair company. Please keep your purchase invoice or receipt in a
safe place.
WARNING
Under no circumstances should you try and repair this product yourself. This will invalidate the
warranty. Do not open the unit as there is risk of electric shock.
Problem
Possible Reason
What to do
The Led indicator
does not glow
Mains cable is
not connected
Check if the main cable is not
plugged into the power socket.
No picture or sound
No signal or weak signal.
Check the Aerial and scart
connections
The settings you have made
in the menus have not been
changed.
The digital set-top box was
unplugged without first
going to standby.
Before unplugging your digital set-
top box, make sure it is in standby
The remote control is not
working.
The digital set-top box is in
Stand by.
Remote control is
incorrectly aimed.
Battery exhausted.
Press the standby key.
Check if anything is obstructing the
front panel .
Change the batteries
PIN code forgotten
You should contact service. You
may incur a charge.
Record does not start
No or weak Aerial 2 input
Signal
Check Aerial 2 input connection
.
No PIP video
No or weak Aerial 2 input
Signal
PIP Channel is radio or
teletext based.
This may be because
recording is in progress.
Check Aerial 2 input connection.
Use PIP+ / PIP- to choose a valid
TV channel.
Freezing / Blocking
1. Check freeview reception
information as we have listed on
the front of the packaging.
2. Refer to the QSG for correct
installation.
