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Action

Yes

No

Step 7
Turn off the printer, wait for about 10 seconds, and then turn on the 

printer.

Is the printer responding?

The problem is 

solved.

Contact your 

dealer

.

Print quality is poor

Blank or white pages

Contact your 

dealer

.

Dark print

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to 

Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press 

 to 

navigate through the settings.

Action

Yes

No

Step 1

a

Perform Color Adjust.
From the control panel, navigate to:
Settings > Print > Quality > Advanced Imaging > Color Adjust

b

Print the document.

Is the print too dark?

Go to step 2.

The problem is 

solved.

 

Troubleshooting

155

Summary of Contents for MX-C407F

Page 1: ...DIGITAL FULL COLOR MULTIFUNCTIONAL SYSTEM MX C507F MX C407F User s Guide Machine type s 7528 Model s 1A9 5A9 ...

Page 2: ...5 Setting up and using the home screen applications 16 Customizing the home screen 16 Setting up Forms and Favorites 16 Setting up Card Copy 16 Using Shortcut Center 17 Setting up Scan Center 17 Managing bookmarks 17 Managing contacts 18 Loading paper and specialty media 21 Setting the size and type of the specialty media 21 Configuring Universal paper settings 21 Loading trays 21 Loading the mult...

Page 3: ...tor sheets between copies 32 Copying multiple pages onto a single sheet 32 Creating a copy shortcut 32 E mailing 33 Configuring the SMTP server for e mail 33 Sending an e mail 33 Creating an e mail shortcut 33 Faxing 35 Setting up the printer to fax 35 Sending a fax 49 Scheduling a fax 49 Creating a fax destination shortcut 49 Changing the fax resolution 50 Adjusting the fax darkness 50 Printing a...

Page 4: ...Troubleshooting 119 Securing the printer 120 Locating the security slot 120 Erasing printer memory 120 Erasing printer hard disk memory 120 Encrypting the printer hard disk 121 Restoring factory default settings 121 Statement of Volatility 121 Maintaining the printer 123 Adjusting the speaker volume 123 Networking 123 Cleaning printer parts 125 Ordering parts and supplies 127 Replacing parts and s...

Page 5: ...eeder 136 Paper jam in the standard bin 137 Paper jam in door A 138 Troubleshooting 143 Network connection problems 143 Hardware options problems 145 Issues with supplies 145 Paper feed problems 146 Printing problems 150 Color quality problems 170 Faxing problems 172 Scanning problems 175 Contacting your dealer 179 Notices 180 Index 195 Contents 5 ...

Page 6: ...ufacturer s authorized replacement CAUTION POTENTIAL INJURY Do not use this product with extension cords multioutlet power strips multioutlet extenders or UPS devices The power capacity of these types of accessories can be easily overloaded by a laser printer and may result in a risk of fire property damage or poor printer performance CAUTION POTENTIAL INJURY Do not use this product with an inline...

Page 7: ...44 lb then it may require two or more people to lift it safely CAUTION POTENTIAL INJURY When moving the printer follow these guidelines to avoid personal injury or printer damage Make sure that all doors and trays are closed Turn off the printer and then unplug the power cord from the electrical outlet Disconnect all cords and cables from the printer If the printer has separate floor standing opti...

Page 8: ...d and approved to meet strict global safety standards with the use of specific manufacturer s components The safety features of some parts may not always be obvious The manufacturer is not responsible for the use of other replacement parts Refer service or repairs other than those described in the user documentation to a service representative This product uses a printing process that heats the pr...

Page 9: ... not place or use this product near water or wet locations Make sure that airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee 156 standard Provide a flat sturdy and stable surface Keep the printer Clean dry and free of dust Away from stray staples and paper clips Away from the direct airflow of air conditioners heaters or ventilators Free from dir...

Page 10: ...ire a caster base furniture or other feature to prevent instability causing possible injury For more information on supported configurations contact the place where you purchased the printer CAUTION TIPPING HAZARD To reduce the risk of equipment instability load each tray separately Keep all other trays closed until needed You can configure your printer by adding three optional 550 sheet trays Lea...

Page 11: ... Optional 550 sheet trays 7 Standard bin Attaching cables CAUTION SHOCK HAZARD To avoid the risk of electrical shock do not set up this product or make any electrical or cabling connections such as the power cord fax feature or telephone during a lightning storm Learning about the printer 11 ...

Page 12: ...inter malfunction do not touch the USB cable any wireless network adapter or the printer in the areas shown while actively printing Use the To 1 EXT port Connect additional devices telephone or answering machine to the printer and the telephone line Use this port if you do not have a dedicated fax line for the printer and if this connection method is supported in your country or region Note Remove...

Page 13: ...er numbers or symbols in an input field 5 Pause button Place a dial pause in a fax number 6 Start button Start a job depending on which mode is selected 7 Clear all or Reset button Reset the default settings of a function such as copying faxing or scanning 8 Stop or Cancel button Stop the current job 9 Backspace button Move the cursor backward and delete a character in an input field 10 Indicator ...

Page 14: ...eady or processing data Solid amber The printer is in Sleep mode Blinking amber The printer is in Hibernate mode Using the home screen Note Your home screen may vary depending on your home screen customization settings administrative setup and active embedded solutions Touch To 1 Copy Make copies 2 E mail Send e mails 3 Settings Access the printer menus 4 Fax Send fax 5 Address Book Manage a conta...

Page 15: ...of the home screen 9 Held Jobs Show the print jobs that are held in the printer memory 10 Shortcut Center Organize all shortcuts 11 App Profiles Access application profiles 12 Scan Profiles Scan and save documents directly to the computer 13 FTP Scan and save documents directly to an FTP server 14 Bookmarks Organize all bookmarks 15 Change Language Change the language on the display Printing the M...

Page 16: ...the location settings of the bookmark are correct type the IP address of the host computer where the bookmark is located Make sure that the printer has access rights to the folder where the bookmark is located 4 Apply the changes Setting up Card Copy 1 Open a web browser and then type the printer IP address in the address field Notes View the printer IP address on the printer home screen The IP ad...

Page 17: ...tination make sure to validate and adjust the settings until no errors occur Only destinations created from the Embedded Web Server are saved For more information see the documentation that came with the solution 3 Apply the changes Managing bookmarks Creating bookmarks Use bookmarks to print frequently accessed documents that are stored in servers or on the web 1 Open a web browser and then type ...

Page 18: ...HTML based web pages Other file types such as DOCX and XLXS are supported in some printer models 4 Click Save Creating folders 1 Open a web browser and then type the printer IP address in the address field Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temp...

Page 19: ...inter IP address in the address field Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Address Book 3 Do either of the following From the Contacts section click a contact name and then edit the inf...

Page 20: ... of the following From the Contacts section select a contact that you want to delete From the Contact Groups section select a group name that you want to delete Setting up and using the home screen applications 20 ...

Page 21: ...ty media Configuring Universal paper settings 1 From the home screen touch Settings Paper Media Configuration Universal Setup 2 Configure the settings Loading trays CAUTION TIPPING HAZARD To reduce the risk of equipment instability load each tray separately Keep all other trays closed until needed 1 Remove the tray Note To avoid jams do not remove trays while the printer is busy 2 Adjust the guide...

Page 22: ...e front of the tray For two sided printing load letterhead facedown with the header toward the back of the tray Do not slide paper into the tray Make sure that the stack height is below the maximum paper fill indicator Overfilling may cause paper jams 5 Insert the tray If necessary set the paper size and type to match the paper loaded in the tray Loading paper and specialty media 22 ...

Page 23: ...the multipurpose feeder 1 Open the multipurpose feeder 2 Adjust the guide to match the size of the paper you are loading 3 Flex fan and align the paper edges before loading Loading paper and specialty media 23 ...

Page 24: ... the Paper Menu in the control panel set the paper size and type to match the paper loaded in the tray Linking trays 1 Open a web browser and then type the printer IP address in the address field Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily di...

Page 25: ... settings To unlink trays make sure that no trays have the same paper size and paper type settings Warning Potential Damage The temperature of the fuser varies according to the specified paper type To avoid printing issues match the paper type setting in the printer with the paper loaded in the tray Loading paper and specialty media 25 ...

Page 26: ...le device using Google Cloud Print Google Cloud PrintTM is a printing service that allows you to print to any Google Cloud Print ready printer Before you begin make sure that The printer is registered to the Google Cloud Print server The Cloud Print plugin is downloaded from the Google PlayTM store and is enabled in the mobile device 1 From your AndroidTM mobile device open a document or select a ...

Page 27: ...ocument Printing from a mobile device using Wi Fi Direct Wi Fi Direct is a printing service that lets you print to any Wi Fi Direct ready printer Note Make sure that the mobile device is connected to the printer wireless network For more information see Connecting a mobile device to the printer wireless network on page 124 1 From your mobile device launch a compatible application or select a docum...

Page 28: ... Potential Damage To avoid loss of data or printer malfunction do not touch the flash drive or the printer in the area shown while actively printing reading or writing from the memory device Supported flash drives and file types Flash drives Notes The printer supports high speed USB flash drives with full speed standard USB flash drives must support the File Allocation Table FAT system Many flash ...

Page 29: ... for a repeat print job Note Repeat held jobs are stored in the printer memory for reprinting Verify Job Expiration Set the expiration time that the printer prints a copy before printing the remaining copies Note Verify jobs print one copy to check if it is satisfactory before printing the remaining copies Reserve Job Expiration Set the expiration time that the printer stores print jobs Note Reser...

Page 30: ...obs select your user name select the print job configure the settings Print Printing a font sample list 1 From the home screen touch Settings Reports Print Print Fonts 2 Touch PCL Fonts or PS Fonts Canceling a print job From the printer control panel 1 From the home screen touch Job Queue Note You can also access this setting by touching the top section of the home screen 2 Select the job to cance...

Page 31: ...tent Source and then select the setting that best matches the original photo 4 Copy the photo Copying on letterhead 1 Load an original document into the ADF tray or on the scanner glass 2 From the home screen touch Copy Copy From select the size of the original document 3 Touch Copy To and then select the paper source that contains the letterhead If you loaded the letterhead into the multipurpose ...

Page 32: ...me screen touch Copy Collate On 1 2 1 2 1 2 3 Copy the document Placing separator sheets between copies 1 Load an original document into the ADF tray or on the scanner glass 2 From the home screen touch Copy Separator Sheets 3 Adjust the settings 4 Send the copy job Copying multiple pages onto a single sheet 1 Load an original document into the ADF tray or on the scanner glass 2 From the home scre...

Page 33: ...eb page correctly 2 Click Settings E mail 3 From the E mail Setup section configure the settings 4 Click Save Sending an e mail Using the control panel 1 Load an original document into the ADF tray or on the scanner glass 2 From the home screen touch E mail and then enter the needed information Note You can also enter the recipient using the address book or shortcut number 3 If necessary configure...

Page 34: ...3 Create a shortcut E mailing 34 ...

Page 35: ...ving a fax Configuring the SMTP server for fax From the control panel 1 From the control panel touch Settings Fax Fax Server Setup Fax Server E mail Settings 2 Configure the settings Note To use the SMTP server setting for e mail enable Use E mail SMTP Server From the Embedded Web Server 1 Open a web browser and then type the printer IP address in the address field Notes View the printer IP addres...

Page 36: ...r make any electrical or cabling connections such as the power cord fax feature or telephone during a lightning storm CAUTION SHOCK HAZARD To avoid the risk of electrical shock do not use the fax feature during a lightning storm CAUTION POTENTIAL INJURY To reduce the risk of fire use only a 26 AWG or larger telecommunications RJ 11 cord when connecting this product to the public switched telephone...

Page 37: ...ically Auto Answer On or manually Auto Answer Off If you want to receive faxes automatically then set the printer to pick up on a specified number of rings Setup 2 Printer is sharing the line with an answering machine Note If you subscribe to a distinctive ring service then make sure that you set the correct ring pattern for the printer Otherwise the printer does not receive faxes even if you have...

Page 38: ...ne wall jack 1 Connect one end of the telephone cable to the line port of the printer 2 Connect the other end of the cable to an active analog wall jack 3 Connect the answering machine to the telephone port of the printer Faxing 38 ...

Page 39: ...le to an active analog wall jack Notes If you have only one telephone number on your line then set the printer to receive faxes automatically Set the printer to pick up calls two rings after the answering machine For example if the answering machine picks up calls after four rings then set the printer Rings to Answer setting to six Faxing 39 ...

Page 40: ... the telephone to the telephone port of the printer Notes This setup works best if you are using voice mail more often than fax and if you subscribe to a distinctive ring service When you answer the telephone and you hear fax tones press 9 or the manual answer code on the telephone to receive the fax You can also set the printer to receive faxes automatically but turn off the voice mail service wh...

Page 41: ...ecommunications RJ 11 cord when connecting this product to the public switched telephone network For users in Australia the cord must be approved by the Australian Communications and Media Authority Digital subscriber line DSL splits your regular telephone line into two channels voice and Internet Telephone and fax signals travel through the voice channel and Internet signals pass through the othe...

Page 42: ... up this product or make any electrical or cabling connections such as the power cord fax feature or telephone during a lightning storm CAUTION SHOCK HAZARD To avoid the risk of electrical shock do not use the fax feature during a lightning storm CAUTION POTENTIAL INJURY To reduce the risk of fire use only a 26 AWG or larger telecommunications RJ 11 cord when connecting this product to the public ...

Page 43: ...ter into the port labeled Phone Line 1 or Phone Port and then plug the printer and telephone into the splitter To check the splitter plug an analog telephone into the splitter and then listen for a dial tone Setting up fax using cable modem connection CAUTION SHOCK HAZARD To avoid the risk of electrical shock do not set up this product or make any electrical or cabling connections such as the powe...

Page 44: ...the printer 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the cable modem 3 Connect your analog telephone to the telephone port of the printer Note To check if the telephone port on the cable modem is active connect an analog telephone and then listen for a dial tone Faxing 44 ...

Page 45: ...nalog telephone to the telephone port of the printer Setting up fax in countries or regions with different telephone wall jacks and plugs CAUTION SHOCK HAZARD To avoid the risk of electrical shock do not set up this product or make any electrical or cabling connections such as the power cord fax feature or telephone during a lightning storm CAUTION SHOCK HAZARD To avoid the risk of electrical shoc...

Page 46: ...ack adopted by most countries or regions is RJ11 If the wall jack or equipment in your facility is not compatible with this type of connection then use a telephone adapter An adapter for your country or region may not come with your printer and you may need to purchase it separately There may be an adapter plug installed in the telephone port of the printer Do not remove the adapter plug from the ...

Page 47: ...ble to the line port of the printer 2 Connect the other end of the cable to the RJ11 adapter and then connect the adapter to the wall jack 3 If you want to connect another device with a non RJ11 connector to the same wall jack then connect it directly to the telephone adapter Faxing 47 ...

Page 48: ...er end of the cable to the RJ11 adapter and then connect the adapter to an N port 3 If you want to connect a telephone and answering machine to the same wall jack then connect the devices as shown Connecting to a distinctive ring service A distinctive ring service lets you have multiple telephone numbers on one telephone line Each telephone number is assigned a different ring pattern 1 From the ho...

Page 49: ...r is installed 1 With a document open click File Print 2 Select the printer and then click Properties Preferences Options or Setup 3 Click Fax Enable fax and then enter the recipient number 4 If necessary configure other fax settings 5 Send the fax job Scheduling a fax 1 Load the original document into the ADF tray or on the scanner glass 2 From the home screen navigate to Fax To enter the fax num...

Page 50: ...ness and then adjust the setting 4 Send the fax Printing a fax log 1 From the home screen touch Settings Reports Fax 2 Touch Fax Job Log or Fax Call Log Blocking junk faxes 1 From the home screen touch Settings Fax Fax Setup Fax Receive Settings Admin Controls 2 Set Block No Name Fax to On Holding faxes 1 From the home screen touch Settings Fax Fax Setup Fax Receive Settings Holding Faxes 2 Select...

Page 51: ...s and then touch 3 Create a shortcut Scanning to a flash drive 1 Load an original document into the ADF tray or on the scanner glass 2 Insert the flash drive 3 Touch Scan to USB and adjust the settings if necessary Note If the USB Drive screen does not appear then touch USB Drive on the home screen 4 Scan the document Warning Potential Damage To avoid loss of data or printer malfunction do not tou...

Page 52: ...destinations select Fax 3 Select a fax destination Note To create a fax destination touch Create Fax 4 Scan the document Sending scanned documents to a computer 1 Load an original document into the ADF tray or on the scanner glass 2 From the home screen touch Scan Profiles Scan To Computer 3 Select the scan profile where you want to save the document Scanning 52 ...

Page 53: ...l E mail Setup E mail Defaults Web Link Setup FTP FTP Defaults USB Drive Flash Drive Scan Flash Drive Print Network Ports Network Overview Wireless Ethernet TCP IP SNMP IPSec 802 1x LPD Configuration HTTP FTP Settings ThinPrint USB Restrict external network access Google Cloud Print Wi Fi Direct Security Login Methods Schedule USB Devices Security Audit Log Login Restrictions Confidential Print Se...

Page 54: ...s may not appear or may require special hardware be installed to appear Displayed information Display Text 1 IP Address Display Text 2 Date Time Custom Text 1 Custom Text 2 Specify the information to appear on the home screen Date and Time Configure Current Date and Time Manually Set Date and Time Date Format MM DD YYYY Time Format 12 hour A M P M Time Zone UTC 5 00 Network Time Protocol Enable NT...

Page 55: ...ts Express Scanning Off On Set the initial scanning speed point to the fastest speed Output Lighting Off On Enable the integrated output light or indicator light of an optional output bin Audio Feedback Button Feedback On Volume 5 Enable audio feedback for button presses panel interactions paper loaded prompts and error notifications Adjust the feedback volume Screen Timeout 5 300 seconds 60 Set t...

Page 56: ...thentication Type is set to Standard Authentication Note An asterisk next to a value indicates the factory default setting Notifications Menu item Description Error Lighting Off On Set the indicator light to come on when a printer error occurs Note This menu item appears only in some printer models ADF Loaded Beep Off On Enable a sound when loading paper into the ADF Alarm Control Off Single Conti...

Page 57: ...t Reboot always Max Auto Reboots 2 Auto Reboot Window 720 seconds Display Short Paper Error Auto clear Page Protect Off Set the printer to flush blank pages or pages with partial prints automatically after a jammed page has been cleared Let the printer continue processing or printing a job automatically after clearing certain printer conditions that require user intervention Set the printer to res...

Page 58: ...thernet connection exists Schedule Power Modes Schedules Add New Schedule Schedule the printer when to enter Sleep or Hibernate mode Note An asterisk next to a value indicates the factory default setting Accessibility Menu item Description Duplicate Key Strike Interval 0 5 seconds 0 Set the interval during which the printer ignores duplicate key presses on an attached keyboard Key Repeat Initial D...

Page 59: ...nP 1 2 Change the USB driver mode of the printer to improve its compatibility with a personal computer USB Configuration USB Scan to Local On Off Set whether the USB device driver enumerates as a USB Simple device single interface or as a USB Composite device multiple interfaces USB Configuration USB Speed Full Auto Set the USB port to run at full speed and disable its high speed capabilities Tray...

Page 60: ...er fills when a prompt to load envelope appears Note For Multipurpose Feeder to appear in the Paper menu set Configure MP to Cassette Tray Configuration Action for Prompts Prompt user Continue Use current Set the printer to resolve paper or envelope related change prompts Reports Menu Settings Page Event Log Event Log Summary HealthCheck Statistics Print reports about printer menu settings status ...

Page 61: ... hard disk is installed Print Configuration Black Only Mode Off On Print non copy jobs in grayscale Print Configuration Color Trapping Off 1 2 3 4 5 Enhance the printed output to compensate for misregistration in the printer Print Configuration Font Sharpening 0 150 24 Set a text point size value below which the high frequency screens are used when printing font data For example if the value is 24...

Page 62: ...isting error messages on the display after the printer remains inactive on the home screen for a length of time equal to the Screen Timeout setting Device Operations Honor orientation on fast path copy Off On Enable the printer to use the orientation setting under the Copy menu when sending quick copy jobs Device Operations Automatic Media Type Detection Off On Set the printer to detect the paper ...

Page 63: ...he no print area around an ADF or flatbed scan job Scanner Configuration ADF Deskew ADF Mechanical Deskew On ADF Electronic Deskew On Reduce skewing of documents that are scanned from the ADF Scanner Configuration Disable Scanner Enabled Disabled ADF Disabled Disable the scanner when it is not working properly Scanner Configuration Tiff Byte Order CPU Endianness Little Endian Big Endian Set the by...

Page 64: ... Screen Icons Menu Description Copy E mail Fax Status Supplies Job Queue Change Language Shortcut Center Address Book Bookmarks Held Jobs USB FTP Scan Profiles App Profiles Forms and Favorites Scan Center Card Copy Specify which icons to show on the home screen About this Printer Menu item Description Asset Tag Show the serial number of the printer Printer s Location Identify the printer location ...

Page 65: ... Sheets None Between Copies Between Jobs Between Pages Insert blank separator sheets when printing Separator Sheet Source Tray x 1 Multipurpose Feeder Specify the paper source for the separator sheet Pages per Side Off 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side Print multiple page images on one side of a sheet of paper P...

Page 66: ...ssing supplies can print Note This menu item appears only when a printer hard disk is installed Job Hold Timeout 0 255 30 Set the time in seconds that the printer waits for user intervention before it holds jobs that require unavailable resources and continues to print other jobs in the print queue Note This menu item appears only when a printer hard disk is installed Printer Usage Max Speed Max Y...

Page 67: ... An asterisk next to a value indicates the factory default setting Quality Menu item Description Print Mode Black and White Color Set how the printer generates color content Print Resolution 4800 CQ 1200 dpi Set the resolution for the printed output Note 4800 CQ provides high quality output at maximum speed Toner Darkness 1 to 5 4 Determine the lightness or darkness of text images Halftone Normal ...

Page 68: ...int Color Samples Print sample pages for each of the RGB and CMYK color conversion tables used in the printer Color Adjust Calibrate the printer to adjust color variations in the printed output Spot Color Replacement Set Custom CMYK Assign specific CMYK values to twenty named spot colors Note An asterisk next to a value indicates the factory default setting Job Accounting Menu item Description Job...

Page 69: ...og E mail Delete Oldest Log Post Delete Current Log Post Delete Oldest Log Delete Current Log Delete Oldest Log Delete All But Current Delete All Logs Specify how the printer responds when hard disk usage reaches the maximum limit 100MB URL to Post Log Specify where the printer posts job accounting logs E mail Address to Send Logs Specify the e mail address to which the printer sends job accountin...

Page 70: ...tory default setting PostScript Menu item Description Print PS Error Off On Print a page that describes the PostScript error Note When an error occurs processing of the job stops the printer prints an error message and the rest of the print job is flushed Minimum Line Width 1 30 2 Set the minimum stroke width Notes Jobs printed in 1200 dpi use the value directly Jobs printed in 4800 CQ use half th...

Page 71: ...ce which contains the default font selection Notes Flash and Disk appear only when a flash memory or hard disk is installed For Flash and Disk to appear make sure that they are not read or write protected Font Name Courier Select a font from the specified font source Symbol Set 10U PC 8 Specify the symbol set for each font name Note A symbol set is a set of alphabetic and numeric characters punctu...

Page 72: ...e return is a mechanism that commands the printer to move the position of the cursor to the first position on the same line Auto LF after CR Off On Set the printer to perform a line feed after a carriage return control command Tray Renumber Assign MP Feeder Assign Tray x Assign Manual Paper Assign Manual Envelope View Factory Defaults Restore Defaults Configure the printer to work with a different...

Page 73: ... best available paper size and orientation setting for an image Note When set to On this menu item overrides the scaling and orientation settings for the image Invert Off On Invert bitonal monochrome images Note This menu item does not apply to GIF or JPEG image formats Scaling Anchor Top Left Best Fit Anchor Center Fit Height Width Fit Height Fit Width Adjust the image to fit the printable area N...

Page 74: ...Determine the behavior of the multipurpose feeder Notes Cassette configures the multipurpose feeder as the automatic paper source Manual sets the multipurpose feeder only for manual feed print jobs First configures the multipurpose feeder as the primary paper source Note An asterisk next to a value indicates the factory default setting Media Configuration Universal Setup Menu item Description Unit...

Page 75: ...rs only when the longest edge is shorter than the maximum width supported Note An asterisk next to a value indicates the factory default setting Custom Scan Sizes Menu item Description Custom Scan Size x Scan Size Name Width 1 8 5 inches 8 5 25 4 215 9 mm 215 9 Height 1 25 inches 11 25 4 635 mm 279 4 Orientation Portrait Landscape 2 scans per side Off On Assign a scan size name and configure the s...

Page 76: ...Photo Graphics Improve the output result based on the content of the original document Content Source Black and White Laser Color Laser Inkjet Photo Film Magazine Newspaper Press Other Improve the output result based on the source of the original document Sides 1 sided to 1 sided 1 sided to 2 sided 2 sided to 1 sided 2 sided to 2 sided Specify the scanning behavior based on the original document N...

Page 77: ...ce a border around each image when printing multiple pages on a single page Collate Off 1 1 1 2 2 2 On 1 2 1 2 1 2 Print multiple copies in sequence Copy from Size List of paper sizes Set the paper size of the original document Note Letter is the U S factory default setting A4 is the international factory default setting Copy to Source Tray x 1 Multipurpose Feeder Auto Size Match Specify the paper...

Page 78: ...and yellow Color Dropout Color Dropout None Default Red Threshold 128 Default Green Threshold 128 Default Blue Threshold 128 Specify which color to drop during scanning and adjust the dropout setting for that color Auto Color Detect Color Sensitivity 5 Area Sensitivity 5 Configure the auto color detection setting Contrast Best for content 0 5 Specify the contrast for the scanned image Background R...

Page 79: ... copies in color Allow Priority Copies Off On Interrupt a print job to make copies Custom Job Scanning Off On Set the printer to scan the first set of original documents using the specified settings and then scan the next set with the same or different settings Note This menu item appears only when a hard disk is installed Allow Save as Shortcut Off On Save copy settings as a shortcut Adjust ADF S...

Page 80: ... Name Fax Number Fax ID Fax Number Enable Manual Fax Off Memory Use Equal Cancel Faxes Allow Fax Number Masking Off Digits to Mask Enable Line Connected Detection On Enable Line In Wrong Jack Detection On Enable Extension In Use Support On Optimize Fax Compatibility Fax Transport Analog Configure the general fax settings Note An asterisk next to a value indicates the factory default setting Unders...

Page 81: ...dge Off Sharpness 3 Temperature 0 Admin Controls Automatic Redial 5 Redial Frequency 3 minutes Enable ECM On Enable Fax Scans On Driver to Fax Off Allow Save as Shortcut On Max Speed 33600 Custom Job Scanning Off Scan Preview Off Adjust ADF Skew On Enable Color Fax Scans Off by Default Auto Convert Color Faxes to Mono Faxes On Confirm Fax Number Off Dial Prefix Dialing Prefix Rules Configure the f...

Page 82: ...arding Print Max Speed 33600 Configure the fax receive settings Fax Cover Page Fax Cover Page Off by Default Include To field Off Include From field Off Include Message field Off Include Logo Off Include Footer x Configure the fax cover page settings Fax Log Settings Transmission Log Frequency Always Transmission Log Action Print On E mail Off Receive Error Log Print Never Auto Print Logs On Log P...

Page 83: ...gs Use E mail SMTP Server Off Primary SMTP Gateway Primary SMTP Gateway Port Secondary SMTP Gateway Secondary SMTP Gateway Port SMTP Timeout 30 seconds Reply Address Use SSL TLS Disabled Required Trusted Certificate On SMTP Server Authentication No authentication required Device Initiated E mail None User Initiated E mail None Use Active Directory Device Credentials Off Device Userid Device Passwo...

Page 84: ...Secondary SMTP Gateway Type the server IP address or host name of your secondary or backup SMTP server Secondary SMTP Gateway Port 1 65535 25 Enter the server port number of your secondary or backup SMTP server SMTP Timeout 5 30 seconds 30 Set the time before the printer times out if the SMTP server does not respond Reply Address Specify a reply address in the e mail Always use SMTP default Reply ...

Page 85: ...edentials Off On Specify whether credentials are required for user initiated e mail Device Userid Specify the user ID and password to connect to the SMTP server Device Password Kerberos 5 REALM Specify the realm for the Kerberos 5 authentication protocol NTLM Domain Specify the domain name for the NTLM security protocol Note An asterisk next to a value indicates the factory default setting E mail ...

Page 86: ...lack and White Laser Color Laser Inkjet Photo Film Magazine Newspaper Press Other Improve the output result based on the content source of the original document Color Black and White Gray Color Auto Set the printer to capture file content in color or in mono Resolution 75 dpi 150 dpi 200 dpi 300 dpi 400 dpi 600 dpi Set the resolution of the scanned image Darkness 1 9 5 Adjust the darkness of the s...

Page 87: ...o Color Detect Color Sensitivity 5 Area Sensitivity 5 E mail Bit Depth 1 bit Configure the auto color detection setting JPEG Quality Best for content 5 95 Set the JPEG quality of the scanned image Contrast Best for content 0 5 Specify the contrast for the scanned image Background Removal Background Detection Content based Level 0 Remove the background color or image noise from the original documen...

Page 88: ...35 0 Set the allowable file size for each e mail Size Error Message Specify an error message that the printer sends when an e mail exceeds its allowable file size Note You can type up to 1024 characters Limit Destinations Limit sending of e mail only to the specified list of domain name Note Use a comma to separate each domain Send Me a Copy Never appears On by Default Off by Default Always On Sen...

Page 89: ...for printing e mail logs Custom Job Scanning Off On Set the printer to scan the first set of original documents using the specified settings and then scan the next set with the same or different settings Note This menu item appears only when a hard disk is installed Scan Preview Off On Show a scan preview of the original document Note This menu item appears only when a hard disk is installed Allow...

Page 90: ... Compressed Off Secure Off Archival PDF A Off Configure the PDF settings for the scanned image Note Highly Compressed appears only when a hard disk is installed Content Type Text Text Photo Graphics Photo Improve the output result based on the content type of the original document Content Source Black and White Laser Color Laser Inkjet Photo Film Magazine Newspaper Press Other Improve the output r...

Page 91: ...Short Edge Specify the orientation when scanning on both sides of the document File Name Specify the file name of the scanned image Note An asterisk next to a value indicates the factory default setting Advanced Imaging Menu item Description Color Balance Cyan 0 Magenta 0 Yellow 0 Adjust the color intensity for cyan magenta and yellow Color Dropout Color Dropout None Default Red Threshold 128 Defa...

Page 92: ...ixed removes image noise from a photo Mirror Image Off On Create a mirror image of the original document Negative Image Off On Create a negative image of the original document Shadow Detail 4 to 4 0 Adjust the shadow detail in the scanned image Scan Edge to Edge Off On Allow edge to edge scanning of the original document Sharpness 1 5 3 Adjust the sharpness in the scanned image Temperature 4 to 4 ...

Page 93: ...rce Tray x 1 Multipurpose Feeder Specify the paper source for printing FTP logs Custom Job Scanning Off On Set the printer to scan the first set of original documents using the specified settings and then scan the next set with the same or different settings Note This menu item appears only when a hard disk is installed Scan Preview Off On Show a preview of the original document Note This menu ite...

Page 94: ...rd disk is installed Content Type Text Text Photo Graphics Photo Improve the output result based on the content type of the original document Content Source Black and White Laser Color Laser Inkjet Photo Film Magazine Newspaper Press Other Improve the output result based on the content source of the original document Color Black and White Gray Color Auto Set the printer to capture file content in ...

Page 95: ...enu item Description Color Balance Cyan 0 Magenta 0 Yellow 0 Adjust the color intensity for cyan magenta and yellow Color Dropout Color Dropout None Default Red Threshold 128 Default Green Threshold 128 Default Blue Threshold 128 Specify which color to drop during scanning and adjust the dropout setting for that color Auto Color Detect Color Sensitivity 5 Area Sensitivity 5 Scan Bit Depth 1 bit Co...

Page 96: ...e sharpness in the scanned image Temperature 4 to 4 0 Generate a bluer or redder output of the original document Blank Pages Blank Page Removal Remove Blank Page Sensitivity 5 Set the sensitivity of scans in relation to blank pages in the original document Note An asterisk next to a value indicates the factory default setting Admin Controls Menu item Description Text Default 5 95 75 Set the qualit...

Page 97: ...m the ADF Note An asterisk next to a value indicates the factory default setting Flash Drive Print Menu item Description Number of Copies 1 9999 1 Set the number of copies Paper Source Tray x 1 Multipurpose Feeder Manual Paper Manual Envelope Set the paper source for the print job Color Off On Print a flash drive file in color Collate 1 1 1 2 2 2 1 2 3 1 2 3 Keep the pages of a print job stacked i...

Page 98: ... Orientation Auto Landscape Portrait Specify the orientation of multiple page images when using Pages per Side menu Pages per Side Border None Solid Print a border around each page image when using Pages per Side menu Separator Sheets Off Between Copies Between Jobs Between Pages Insert blank separator sheets when printing Separator Sheet Source Tray x 1 Multipurpose Feeder Specify the paper sourc...

Page 99: ...ctive network connections to the printer Note This setting removes all network configuration settings Network Job Timeout Off On 90 seconds Set the time before the printer cancels a network print job Banner Page Off On Print a banner page Scan to PC Port Range Specify a valid port range for printers that are behind a port blocking firewall Enable Network Connections Off On Enable the printer to co...

Page 100: ...nal WPA2 Personal 802 1x RADIUS Set the security mode for connecting the printer to Wi Fi devices IPv4 Enable DHCP On Set Static IP Address Configure the IPv4 settings IPv6 Enable IPv6 On Enable DHCPv6 Off Stateless Address Autoconfiguration On DNS Server Address Manually Assigned IPv6 Address Manually Assigned IPv6 Router Address Prefix 64 All IPv6 Addresses All IPv6 Router Addresses Configure th...

Page 101: ...l Ethernet Menu item Description Network Speed Show the speed of the active network adapter IPv4 Enable DHCP On Set Static IP Address Configure the IPv4 settings IPv6 Enable IPv6 On Enable DHCPv6 Off Stateless Address Autoconfiguration On DNS Server Address Manually Assigned IPv6 Address Manually Assigned IPv6 Router Address Prefix 64 All IPv6 Addresses All IPv6 Router Addresses Configure the IPv6...

Page 102: ...fficient Ethernet On Off Auto Reduce power consumption when the printer does not receive data from the Ethernet network Note An asterisk next to a value indicates the factory default setting TCP IP Note This menu appears only in network printers or printers attached to print servers Menu item Description Set Hostname Set the current TCP IP host name Domain Name Set the domain name Allow DHCP BOOTP...

Page 103: ... You can add up to 50 IP addresses Restricted Server List Options Block All Ports Block Printing Only Block Printing and HTTP Only Specify the access option for IP addresses that are not in the list MTU 256 1500 Ethernet 1500 Specify a maximum transmission unit MTU parameter for the TCP connections Raw Print Port 1 65535 9100 Specify a raw port number for printers connected on a network Outbound T...

Page 104: ...nabled Off On Set Read Write Credentials User Name Password Set Read only Credentials User Name Password Authentication Hash MD5 SHA1 Minimum Authentication Level No Authentication No Privacy Authentication No Privacy Authentication Privacy Privacy Algorithm DES AES 128 Configure SNMP version 3 to install and update the printer security Note An asterisk next to a value indicates the factory defaul...

Page 105: ... This menu item appears only when Base Configuration is set to Compatibility IKE SA Lifetime Hours 1 2 4 8 24 Specify the IKE SA expiry period Note This menu item appears only when Base Configuration is set to Secure IPSec SA Lifetime Hours 1 2 4 8 24 Specify the IPSec SA expiry period Note This menu item appears only when Base Configuration is set to Secure IPSec Device Certificate Specify an IPS...

Page 106: ... LPD Trailer Page Off On Print a trailer page for all LPD print jobs Note A trailer page is the last page of a print job LPD Carriage Return Conversion Off On Enable carriage return conversion Note Carriage return is a mechanism that commands the printer to move the position of the cursor to the first position on the same line Note An asterisk next to a value indicates the factory default setting ...

Page 107: ... ThinPrint environment Packet Size kbytes 0 64000 0 Set the packet size for data transmission Note An asterisk next to a value indicates the factory default setting USB Menu item Description PCL SmartSwitch Off On Set the printer to switch to PCL emulation when a print job received through a USB port requires it regardless of the default printer language Note When this setting is disabled the prin...

Page 108: ...m Description Restrict external network access Off On Restrict access to network sites External network address Specify the network addresses with restricted access E mail address for notification Specify an e mail address to send a notification of logged events Ping frequency 1 300 10 Specify the network query interval in seconds Subject Specify the subject and message of the notification e mail ...

Page 109: ...ly when a direct Wi Fi network is the active network Menu item Description SSID Specify the service set identifier SSID of the Wi Fi network Preferred Channel Number Auto 1 11 6 Show the PSK on the Network Setup Page Set PSK Set the preshared key PSK to authenticate and validate users on a Wi Fi connection Show PSK on Setup Page Off On Show the PSK on the Network Setup Page Group Owner IP Address ...

Page 110: ...r Dropout E mail Function Fax Function FTP Function Release Held Faxes Held Jobs Access Use Profiles Cancel Jobs at the Device Change Language Internet Printing Protocol IPP Initiate Scans Remotely B W Print Color Print Network Folder Print Network Folder Color Print Network Folder Scan Hard Disk Print Hard Disk Color Print Hard Disk Scan Control access to the printer functions Note Some menu item...

Page 111: ... printer management options Apps New Apps Card Copy Scan Center Scan Center Custom x Forms and Favorites Control access to printer applications Local Accounts Menu item Description Manage Groups Permissions Show a list of all saved groups in the printer Add User User Name Password User Name Password PIN Create local accounts and specify their access to the printer functions administrative menus pr...

Page 112: ...the front USB port Security Audit Log Menu item Description Enable Audit Off On Record the events in the secure audit log and remote syslog Enable Remote Syslog Off On Send audit logs to a remote server Remote Syslog Server Specify the remote syslog server Remote Syslog Port 1 65535 514 Specify the remote syslog port Remote Syslog Method Normal UDP Stunnel Specify a syslog method to transmit logge...

Page 113: ...se 3 local3 20 Local Use 4 local4 21 Local Use 5 local5 22 Local Use 6 local6 23 Local Use 7 local7 Specify a facility code that the printer uses when sending log events to a remote server Severity of Events to Log 0 Emergency 1 Alert 2 Critical 3 Error 4 Warning 5 Notice 6 Informational 7 Debug Specify the priority level cutoff for logging messages and events Remote Syslog Non Logged Events Off O...

Page 114: ...strator when the log fills its allotted memory Full Alert Level 1 99 90 E mail Log Exported Alert Off On Send e mail notification to the administrator when a log is exported E mail Log Settings Changed Alert Off On Send e mail notification to the administrator when Enable Audit is set Log Line Endings LF n CR r CRLF r n Specify how the log file terminates the end of each line Digitally Sign Export...

Page 115: ...t is reached the print jobs for that user name and PIN are deleted Confidential Job Expiration Off 1 Hour 4 Hours 24 Hours 1 Week Set the expiration time for confidential print jobs Notes If this menu item is changed while confidential print jobs reside in the printer memory or hard disk then the expiration time for those print jobs does not change to the new default value If the printer is turned...

Page 116: ...dicates the factory default setting Disk Encryption Note This menu appears only when a hard disk is installed Menu item Description Status Enabled Disabled Enable disk encryption Start encryption Erase Temporary Data Files Menu item Description Stored in onboard memory Off On Delete all files stored on the printer memory Stored on hard disk 1 Pass Erase 3 Pass Erase 7 Pass Erase Delete all files s...

Page 117: ...fore printing Default Print Permission Login User Name Password User Name Set the default login for Print Permission Security Reset Jumper Enable Guest access No Effect Specify user access to the printer Notes The jumper is located beside a lock icon on the controller board Enable Guest access provides anyone access to all aspects of the printer No Effect may make access to the printer impossible ...

Page 118: ...ry Print the resources that are stored in the flash drive or hard disk Note This menu item appears only when a flash drive or hard disk is installed Shortcuts Menu item Description All Shortcuts Print a report that lists the shortcuts that are stored in the printer Fax Shortcuts Copy Shortcuts E mail Shortcuts FTP Shortcuts Network Folder Shortcuts Fax Menu item Description Fax Job Log Print a rep...

Page 119: ...mation about making a copy and configuring the settings E mail Guide Provides information about sending an e mail and configuring the settings Fax Guide Provides information about sending a fax and configuring the settings Information Guide Provides information about the printer Media Guide Provides information about loading paper and specialty media Moving Guide Provides information about moving ...

Page 120: ...curity settings and embedded solutions do the following 1 From the home screen touch Settings Device Maintenance Out of Service Erase 2 Select the Sanitize all information on nonvolatile memory check box and then touch ERASE 3 Select Start initial setup wizard or Leave printer offline and then touch Next 4 Start the operation Erasing printer hard disk memory 1 From the home screen touch Settings D...

Page 121: ...ou want to restore RESTORE 3 Start the operation Statement of Volatility Type of memory Description Volatile memory The printer uses standard random access memory RAM to buffer temporarily user data during simple print and copy jobs Non volatile memory The printer may use two forms of non volatile memory EEPROM and NAND flash memory Both types are used to store the operating system printer setting...

Page 122: ...the hard disk with a magnetic field that erases stored data Crushing Physically compresses the hard disk to break component parts and render them unreadable Milling Physically shreds the hard disk into small metal bits Note To guarantee that all data are completely erased destroy physically each hard disk where data is stored Securing the printer 122 ...

Page 123: ...resets to the default value after the session is logged out or when the printer wakes from Sleep or Hibernate mode Configuring the fax speaker settings 1 From the home screen touch Settings Fax Fax Setup Speaker Settings 2 Do the following Set the Speaker Mode to Always On Set the Speaker Volume to High Activate the Ringer Volume Networking Connecting the printer to a Wi Fi network 1 From the home...

Page 124: ...IN 3 Open a Web browser and then type the IP address of your access point in the address field Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the Web page correctly 4 Access the WPS settings For more information see the docume...

Page 125: ... then unplug the power cord from the electrical outlet 2 Remove paper from the standard bin and multipurpose feeder 3 Remove any dust lint and pieces of paper around the printer using a soft brush or vacuum 4 Wipe the outside of the printer with a damp soft lint free cloth Notes Do not use household cleaners or detergents as they may damage the finish of the printer Make sure that all areas of the...

Page 126: ...2 Using a damp soft lint free cloth wipe the following areas ADF glass ADF glass pad Scanner glass Maintaining the printer 126 ...

Page 127: ...touching the top section of the home screen Ordering toner cartridges Notes The estimated cartridge yield is based on the ISO IEC 19798 standard Extremely low print coverage for extended periods of time may negatively affect actual yield and may cause cartridge parts to fail before exhaustion of toner To order toner cartridges contact the place where you purchased the printer Ordering a waste tone...

Page 128: ...3 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Settings Device Notifications 3 From the Supplies menu click Custom Supply Notifications 4 Select a notification for each supply item 5 Apply the changes Replacing parts and supplies Replacing a toner cartridge 1 Open door B Maintaining the printer 128 ...

Page 129: ...2 Remove the toner cartridge 3 Unpack the new toner cartridge 4 Insert the new toner cartridge 5 Close door B Maintaining the printer 129 ...

Page 130: ...Replacing the waste toner bottle 1 Open door B 2 Remove the waste toner bottle 3 Unpack the new waste toner bottle Maintaining the printer 130 ...

Page 131: ...connect them before moving the printer If the printer has a caster base then carefully roll it to the new location Use caution when passing over thresholds and breaks in flooring If the printer does not have a caster base but is configured with optional trays or output options then remove the output options and lift the printer off the trays Do not try to lift the printer and any options at the sa...

Page 132: ... the printer stays idle before it enters Hibernate mode Notes For Hibernate Timeout to work set Hibernate Timeout on Connection to Hibernate The Embedded Web Server is disabled when the printer is in Hibernate mode Adjusting the brightness of the printer display 1 From the home screen touch Settings Device Preferences Screen Brightness 2 Adjust the setting Conserving supplies Print on both sides o...

Page 133: ... stack height is below the maximum paper fill indicator Do not slide paper into the tray Load paper as shown in the illustration Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes Push the tray firmly into the printer after loading paper Use recommended paper Use only recommended paper or specialty media Do not load paper that is wr...

Page 134: ...l Store paper according to manufacturer recommendations Identifying jam locations Notes When Jam Assist is set to On the printer flushes blank pages or pages with partial prints after a jammed page has been cleared Check your printed output for blank pages When Jam Recovery is set to On or Auto the printer reprints jammed pages Jam locations 1 Standard bin 2 Automatic document feeder ADF 3 Fuser 4...

Page 135: ...amage A sensor inside the optional tray is easily damaged by static electricity Touch a metal surface before removing the jammed paper in the tray 2 Remove the jammed paper Note Make sure that all paper fragments are removed 3 Insert the tray Clearing jams 135 ...

Page 136: ... Note Make sure that all paper fragments are removed 3 Close door E Paper jam in the multipurpose feeder 1 Remove paper from the multipurpose feeder 2 Pull out the tray 3 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 136 ...

Page 137: ...te Make sure that all paper fragments are removed 2 Open doors A and D and then remove any paper fragments CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Clearing jams 137 ...

Page 138: ...per jam in door A Paper jam in the fuser 1 Open door A CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Clearing jams 138 ...

Page 139: ...2 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 139 ...

Page 140: ...re that all paper fragments are removed 5 Close door A Paper jam in the duplex unit 1 Open door A CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Clearing jams 140 ...

Page 141: ...2 Open the duplex cover 3 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 141 ...

Page 142: ...4 Close the duplex cover and door A Clearing jams 142 ...

Page 143: ... address field Step 3 Check if you are using a supported browser Internet Explorer version 11 or later Microsoft Edge Safari version 6 or later Google ChromeTM version 32 or later Mozilla Firefox version 24 or later Is your browser supported Go to step 4 Install a supported browser Step 4 Check if the network connection is working Is the network connection working Go to step 5 Contact your adminis...

Page 144: ...Note The flash drive does not work when it is inserted into the rear USB port Is the flash drive inserted into the correct port Go to step 3 Insert the flash drive into the correct port Step 3 Check if the flash drive is supported For more information see Supported flash drives and file types on page 28 Is the flash drive supported Go to step 4 Insert a supported flash drive Step 4 a Check if the ...

Page 145: ...ed To replace the flash memory contact your dealer Issues with supplies Replace cartridge printer region mismatch Install the correct toner cartridge Non Printer Manufacturer supply The printer has detected an unrecognized supply or part installed in the printer Your printer is designed to function best with genuine supplies and parts made by the printer manufacturer Use of third party supplies or...

Page 146: ... when printing Action Yes No Step 1 a Use an envelope that has been stored in a dry environment Note Printing on envelopes with high moisture content can seal the flaps b Send the print job Does the envelope seal when printing Go to step 2 The problem is solved Step 2 a Make sure that the paper type is set to Envelope From the control panel touch Settings Paper Tray Configuration Paper Size Type s...

Page 147: ... No Step 1 a Adjust the guides in the tray to the correct position for the paper loaded b Print the document Is the paper curled Go to step 2 The problem is solved Step 2 a Depending on your operating system specify the paper type from the Printing Preferences or Print dialog Notes Make sure that the setting matches the paper loaded You can also change the setting on the printer control panel From...

Page 148: ... a Check if the trays contain the same paper size and paper type b Check if the paper guides are positioned correctly c Print the document Do the trays link correctly The problem is solved Go to step 2 Step 2 a From the home screen touch Settings Paper Tray Configuration Paper Size Type b Set the paper size and paper type to match the paper loaded in the linked trays c Print the document Do the tr...

Page 149: ...er Size Type b Set the correct paper size and type c Print the document Do paper jams occur frequently Go to step 3 The problem is solved Step 3 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you are ready to use it b Print the document Do paper jams occur frequently Contact your dealer The problem is solved Jammed pages...

Page 150: ... files generate a new file and then print the documents Are the documents printed The problem is solved Go to step 3 Step 3 If you are printing from the Internet then the printer may be reading the multiple job titles as duplicates a Open the Printing Preferences dialog b From the Print and Hold tab click Use Print and Hold and then click Keep duplicate documents c From the Confidential Print sect...

Page 151: ...resolution to 4800 CQ c Print the document Is the printer printing slow Go to step 4 The problem is solved Step 4 a From the home screen touch Settings Print Quality Print Resolution b Set the resolution to 4800 CQ c Print the document Is the printer printing slow Go to step 5 The problem is solved Step 5 a Depending on your operating system specify the paper type from the Printing Preferences or ...

Page 152: ...nter to cool down after a long print job Observe the recommended ambient temperature for the printer For more information see Selecting a location for the printer on page 9 b Print the document Is the printer printing slow Contact your dealer The problem is solved Print jobs do not print Action Yes No Step 1 a From the document you are trying to print open the Print dialog and then check if you ha...

Page 153: ...rinted The problem is solved Contact your dealer Job prints from the wrong tray or on the wrong paper Action Yes No Step 1 a Check if you are printing on the correct paper b Print the document Is the document printed on the correct paper Go to step 2 Load the correct paper size and paper type Step 2 a Depending on your operating system specify the paper size and paper type from the Printing Prefer...

Page 154: ... is solved Go to step 2 Step 2 Check if the electrical outlet is turned off by a switch or breaker Is the electrical outlet turned off by a switch or breaker Turn on the switch or reset the breaker Go to step 3 Step 3 Check if the printer is on Is the printer on Go to step 4 Turn on the printer Step 4 Check if the printer is in Sleep or Hibernate mode Is the printer in Sleep or Hibernate mode Pres...

Page 155: ...ore solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Perform Color Adjust From the control panel navigate to Settings Print Quality Advanced Imaging Color Adjust b Print the document Is the print too dark Go to ...

Page 156: ...ange the setting on the printer control panel Navigate to Settings Paper Tray Configuration Paper Size Type b Print the document Is the print too dark Go to step 4 The problem is solved Step 4 Check if the paper has texture or rough finishes Are you printing on textured or rough paper Go to step 5 Go to step 6 Step 5 a Replace textured or rough paper with plain paper b Print the document Is the pr...

Page 157: ...epending on your operating system specify the paper type from the Printing Preferences or Print dialog Notes Make sure that the setting matches the paper loaded You can also change the setting on the printer control panel Navigate to Settings Paper Tray Configuration Paper Size Type b Print the document Do ghost images appear on prints Go to step 3 The problem is solved Step 3 a Perform Color Adju...

Page 158: ...ng Color Adjust b Print the document Does gray or colored background appear on prints Contact your dealer The problem is solved Incorrect margins Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Adju...

Page 159: ...e control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Perform Color Adjust From the control panel navigate to Settings Print Quality Advanced Imaging Color Adjust b Print the document Is the print light Go to step 2 The problem is solved Step 2 a Depending on your operating sys...

Page 160: ...ettings Paper Tray Configuration Paper Size Type b Print the document Is the print light Go to step 5 The problem is solved Step 5 Check if paper has texture or rough finishes Are you printing on textured or rough paper Go to step 6 Go to step 7 Step 6 a Replace textured or rough paper with plain paper b Print the document Is the print light Go to step 7 The problem is solved Step 7 a Load paper f...

Page 161: ...o to step 2 Contact your dealer Step 2 a From the control panel navigate to Settings Paper Tray Configuration Paper Size Type b Check if the paper size and paper type settings match the paper loaded Note Make sure that paper does not have texture or rough finishes Do the settings match Go to step 4 Go to step 3 Step 3 a Depending on your operating system specify the paper size and paper type from ...

Page 162: ...gate through the settings Action Yes No Step 1 a Adjust the paper guides in the tray to the correct position for the paper loaded b Print the document Is the print crooked or skewed Go to step 2 The problem is solved Step 2 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you are ready to use it b Print the document Is the...

Page 163: ...s in the tray to the correct position for the paper loaded b Print the document Are text or images cut off Go to step 2 The problem is solved Step 2 a Depending on your operating system specify the paper size from the Printing Preferences or Print dialog Notes Make sure that the setting matches the paper loaded You can also change the setting on the printer control panel Navigate to Settings Paper...

Page 164: ...hange the setting on the printer control panel Navigate to Settings Paper Tray Configuration Paper Size Type b Print the document Does toner easily rub off Go to step 2 The problem is solved Step 2 a Check if the paper weight is supported Note If paper weight is not supported then load a supported one b Print the document Does toner easily rub off Go to step 3 The problem is solved Step 3 a Load p...

Page 165: ...izontal dark lines keep appearing on the prints then see the Repeating defects topic Action Yes No Step 1 a Depending on your operating system specify the paper type from the Printing Preferences or Print dialog Notes Make sure that the setting matches the paper loaded You can also change the setting on the printer control panel Navigate to Settings Paper Tray Configuration Paper Size Type b Print...

Page 166: ...s original wrapper until you use it b Print the document Do dark lines appear on prints Contact your dealer s The problem is solved Vertical dark lines Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages Troubleshooting 166 ...

Page 167: ...streaks appear on prints Go to step 3 The problem is solved Step 3 a Depending on your operating system specify the paper type from the Printing Preferences or Print dialog Notes Make sure that the setting matches the paper loaded You can also change the setting on the printer control panel Navigate to Settings Paper Tray Configuration Paper Size Type b Print the document Do vertical dark lines or...

Page 168: ...g Print Quality Test Pages For non touch screen printer models press to navigate through the settings If horizontal white lines keep appearing on your prints then see the Repeating defects topic Action Yes No a Depending on your operating system specify the paper type from the Printing Preferences or Print dialog Notes Make sure that the setting matches the paper loaded You can also change the set...

Page 169: ...rint dialog Notes Make sure that the setting matches the paper loaded You can also change the setting on the printer control panel Navigate to Settings Paper Tray Configuration Paper Size Type b Print the document Do vertical white lines appear on prints Go to step 2 The problem is solved Step 2 Check if you are using the recommended paper type a Load the paper source with the recommended paper ty...

Page 170: ...imates the colors shown on a computer monitor This setting uses only black toner to create all levels of neutral gray sRGB Vivid Provides an increased color saturation for the sRGB Display color correction Black toner usage is optimized for printing business graphics Off CMYK Image CMYK Text CMYK Graphics US CMYK Applies color correction to approximate the Specifications for Web Offset Publishing ...

Page 171: ...th RGB or CMYK combinations then manual color correction is not useful It is also not effective if the software program or the computer operating system controls the adjustment of colors In most situations setting the Color Correction to Auto generates preferred colors for the documents How can I match a particular color such as a corporate logo From the printer Quality menu nine types of Color Sa...

Page 172: ...s solved Faxing problems Cannot send or receive faxes Action Yes No Step 1 Resolve any error messages that appear on the display Can you send or receive a fax The problem is solved Go to step 2 Step 2 Make sure that the cable connections for the following equipment are secure Telephone Handset Answering machine Can you send or receive a fax The problem is solved Go to step 3 Step 3 Check for a dia...

Page 173: ...n connect to a DSL filter or router that supports analog use For more information contact your DSL provider If you are using a private branch exchange PBX telephone service then make sure that you are connecting to an analog connection on the PBX If none exists then consider installing an analog telephone line for the fax machine Can you send or receive a fax The problem is solved Go to step 6 Ste...

Page 174: ...faxes The problem is solved Contact your dealer Can send but not receive faxes Action Yes No Step 1 Make sure that the paper source is not empty Can you receive faxes The problem is solved Go to step 2 Step 2 Check the ring count delay settings From the home screen touch Settings Fax Fax Setup Fax Receive Settings Rings to Answer Can you receive faxes The problem is solved Go to step 3 Step 3 If t...

Page 175: ...e Settings Admin Controls b In the Max Speed menu select a lower transmission speed Is the fax print quality satisfactory The problem is solved Contact your dealer Scanning problems Cannot scan from a computer Action Yes No Step 1 a Turn off the printer wait for about 10 seconds and then turn it back on b Resend the scan job Can you send the scan job The problem is solved Go to step 2 Step 2 a Mak...

Page 176: ...uality Action Yes No Step 1 a Clean the scanner glass and the ADF glass with a damp soft lint free cloth If your printer has a second ADF glass inside the ADF then also clean that glass For more information see Cleaning the scanner on page 125 b Make sure that the document or photo is loaded facedown on the upper left corner of the scanner glass c Copy the document or photo Is the copy quality sat...

Page 177: ... scan job Is the scan job successful The problem is solved Go to step 3 Step 3 a Make sure that the Append time stamp or the Overwrite existing file check box is selected in the destination configuration settings b Resend the scan job Is the scan job successful The problem is solved Scanner does not close Action Yes No Remove obstructions that keep the scanner unit open Did the scanner unit close ...

Page 178: ...n the document Is the scanner responding The problem is solved Contact your dealer Adjusting scanner registration 1 From the home screen touch Settings Device Maintenance Configuration Menu Scanner Configuration Scanner Manual Registration 2 In the Print Quick Test menu touch Start 3 Place the Print Quick Test page on the scanner glass and then touch Flatbed Registration 4 In the Copy Quick Test m...

Page 179: ...art 6 Compare the Copy Quick Test page with the original document Note If the margins of the test page are different from the original document then adjust Horizontal Adjust and Top Margin 7 Repeat step 5 and step 6 until the margins of the Copy Quick Test page closely match the original document Contacting your dealer Before contacting your dealer make sure to have the following information Print...

Page 180: ...se changes will be incorporated in later editions Improvements or changes in the products or the programs described may be made at any time GOVERNMENT END USERS The Software Program and any related documentation are Commercial Items as that term is defined in 48 C F R 2 101 Computer Software and Commercial Computer Software Documentation as such terms are used in 48 C F R 12 212 or 48 C F R 227 72...

Page 181: ...件會發熱 請當心 為避免被發熱表面或元件燙傷的危險 請先讓該表面或元件冷卻之後再觸摸 Hinweis zum GS Zeichen Modell 1A9 5A9 Gerätetyp 7528 Noise emission levels The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO 9296 Note Some modes may not apply to your product 1 meter average sound pressure dBA Printing One sided 52 7528 1A9 53 7528 5A9 Two sided 53 7528 1A9 55 7528 5A9 Scanning 54 7528 ...

Page 182: ...t for the exemption set in Schedule II of the Rules Product disposal Do not dispose of the printer or supplies in the same manner as normal household waste Consult your local authorities for disposal and recycling options Taiwan waste dry cell batteries recycle logo notice According to Article 15 of the Waste Disposal Act in the announcement of Taiwan EPA the producing or the importing manufacture...

Page 183: ... battery notice Taiwan RoHS information 限用物質含有情況標示 適用於印表機 雷射印表機 多功能複合機或多功能印表機 Applies to Printer Laser Printer Multifunction Machine or Multifunction Printer 型號 型式 請參閱 注意事項 章節或 控管資訊 章節 Type designation Type Please see the Notices section or the Regulatory information section 單元 限用物質及其化學符號 鉛 Pb 汞 Hg 鎘 Cd 六價鉻 Cr 6 多溴聯苯 PBB 多溴二苯醚 PBDE 電路板 電源供應器 電源線 連接器 機械組件 軸 滾軸 機械組件 馬達 機械組件 其他 液晶 LED 顯示面板 Notices 18...

Page 184: ...present ENERGY STAR Products that have earned the ENERGY STAR are designed to protect the environment through superior energy efficiency The products that meet the ENERGY STAR guidelines carry the ENERGY STAR logo The products without the logo may not meet the ENERGY STAR guidelines Temperature information Operating temperature and relative humidity 15 6 to 32 2 C 60 to 90 F and 8 to 15 RH 1 1 to ...

Page 185: ...e requirements of IEC 60825 1 2014 Class I laser products are not considered to be hazardous The printer contains internally a Class IIIb 3b AlGaInP laser that is nominally 15 milliwatts operating in the wavelength region of 650 670 nanometers and enclosed in a non serviceable printhead assembly The laser system and printer are designed so there is never any human access to laser radiation above a...

Page 186: ...ion menus the Sleep Mode Timeout can be modified between 1 minute and 120 minutes If the print speed is less than or equal to 30 pages per minute then you can set the timeout only up to 60 minutes Setting the Sleep Mode Timeout to a low value reduces energy consumption but may increase the response time of the product Setting the Sleep Mode Timeout to a high value maintains a fast response but use...

Page 187: ... requirements of the ENERGY STAR program for both environmental benefits and the amount of energy consumption may carry the ENERGY STAR logo in case they have been registered with an ENERGY STAR program Regulatory notices for telecommunication terminal equipment This section contains regulatory information pertaining to products that contain the analog facsimile card Regulatory Type Model Number L...

Page 188: ...information If your home has specially wired alarm equipment connected to the telephone line ensure the installation of this equipment does not disable your alarm equipment If you have questions about what will disable alarm equipment consult your telephone company or a qualified installer The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other ele...

Page 189: ...speeds for which it is designed Telecom will accept no responsibility should difficulties arise in such circumstances The decadic or pulse dialing on this device is unsuitable for use on the Telecom network in New Zealand For correct operation the total of all the Ringer Equivalence Numbers RENs of all parallel devices connected to the same telephone line may not exceed 5 The REN of this device is...

Page 190: ...equires a Swiss billing tone filter to be installed on any line which receives metering pulses in Switzerland Utilisation de ce produit en Suisse Cet appareil nécessite l utilisation d un filtre de tonalité de facturation suisse devant être installé sur toute ligne recevant des impulsions de comptage en Suisse Verwendung dieses Produkts in der Schweiz Für dieses Produkt muss ein schweizerischer Bi...

Page 191: ...ly Use Period EFUP for all enclosed products and their components are per the symbol shown here unless otherwise marked Certain components may have a different EFUP and so are marked to reflect such The Environmentally Friendly Use Period is valid only when the product is operated under the conditions defined in the product manual Federal Communications Commission FCC compliance information statem...

Page 192: ...ach Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations Any questions regarding this compliance information statement should be directed to Director of Lexmark Technology Services Lexmark International Inc 740 West New Circle Road Lexington KY 40550 Telephone 859 232 2000 E mail regulatory lexmark com BSMI EMC notice Warning to user This is a C...

Page 193: ...the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility safety of electrical equipment designed for use within certain voltage limits and on the restrictions of use of certain hazardous substances in electrical and electronic equipment A declaration of conformity to the requirements of the Directives is available upon request from Lexmark Inte...

Page 194: ...A limits and immunity requirements of EN55024 This product is not intended to be used in residential domestic environments This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures Notices 194 ...

Page 195: ... collated printing does not work 146 collating copies 32 color correction 170 confidential print jobs 29 printing 29 configuring supply notifications 127 configuring the settings fax speaker 123 configuring the SMTP server 33 configuring the SMTP server for fax 35 connecting printer to distinctive ring service 48 connecting the mobile device to the printer wireless network 124 connecting the print...

Page 196: ...ing the settings 123 fax troubleshooting cannot receive faxes 174 cannot send faxes 174 cannot send or receive faxes 172 poor print quality 175 faxing setting the date and time 49 flash drive printing from 27 scanning to 51 font sample list printing 30 forms printing 26 Forms and Favorites setting up 16 FTP address creating shortcut 51 FTP server scanning to using the control panel 51 G Google Clo...

Page 197: ...eless 99 Wi Fi Direct 109 XPS 69 menu map 53 Menu Settings Page printing 15 mobile device printing from 26 27 modifying color output 170 moving the printer 9 131 multipurpose feeder loading 23 N noise emission levels 181 nonvolatile memory erasing 120 Non Printer Manufacturer supply 145 non volatile memory 121 Not enough free space in flash memory for resources 145 notices 181 182 185 186 190 192 ...

Page 198: ...canner maintenance required use ADF Kit 146 Unformatted flash detected 145 printer ports 11 printer settings restoring factory default 121 printer software installing 15 printer status 14 printer wireless network connecting the mobile device to 124 printing font sample list 30 from a computer 26 from a flash drive 27 from a mobile device 26 27 from an Android device 26 Menu Settings Page 15 using ...

Page 199: ...er does not respond 178 troubleshooting print collated printing does not work 146 confidential and other held documents do not print 150 envelope seals when printing 146 incorrect margins 158 jammed pages are not reprinted 149 job prints from the wrong tray 153 job prints on the wrong paper 153 paper frequently jams 149 print jobs do not print 152 slow printing 151 troubleshooting print quality bl...

Page 200: ...rk connecting the printer to 123 Wi Fi Protected Setup 124 wireless networking 123 Wi Fi Direct 124 printing from a mobile device 27 Wi Fi network deactivating 125 Wi Fi Protected Setup wireless network 124 Index 200 ...

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