Mottled print and dots
Note:
Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings
>
Troubleshooting
>
Print Quality Test Pages
. For non
‑
touch
‑
screen printer models, press
to
navigate through the settings.
Action
Yes
No
Step 1
a
Check if the printer is using a genuine and supported toner
cartridge.
Note:
If the cartridge is not supported, then install a
supported one.
b
Print the document.
Is the print mottled?
Go to step 2.
The problem is
solved.
Step 2
Check the printer for leaked toner contamination.
Is the printer free of leaked toner?
Go to step 3.
Contact your
.
Step 3
a
Check the status of the imaging unit.
From the control panel, navigate to:
Settings
>
Reports
>
Device
>
Device Statistics
b
From the Supply Information section of the pages printed,
check the status of the imaging unit.
Is the imaging unit near end of life?
Go to step 4.
Contact your
.
Step 4
a
Replace the imaging unit.
b
Print the document.
Is the print mottled?
Contact your
. The problem is
solved.
Troubleshoot a problem
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