Sharp MX-2640N Page 53 Technical Manual Download

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SHARP

TROUBLE CODES

Finisher staple shift motor trouble.

Finisher staple operation trouble.

Finisher grip operation trouble.

Finisher exit tray lift operation trouble.

Finisher alignment operation trouble F.

Finisher alignment operation trouble R

Finisher interface fan motor trouble.

Saddle Finisher folding sensor trouble.

Finisher/Punch unit communication error.

Punch unit shift operation trouble.

Punch operation trouble.

Punch paper edge detection error

Finisher data backup RAM error.

Punch data backup RAM trouble.

Punch paper dust sensor trouble.

Saddle paper positioning trouble

Saddle alignment operation trouble.

Saddle staple trouble.

Saddle paper transport motor trouble.

Finisher incompatibility trouble.

Discharge lamp trouble (K)

Discharge lamp trouble (C)

Discharge lamp trouble (M)

Discharge lamp trouble (Y)

Process temperature sensor trouble

Toner density sensor trouble (K)

Toner density sensor trouble (C)

Toner density sensor trouble (M)

Toner density sensor trouble (Y)

Colour image density sensor trouble

LSU thermistor trouble

K drum phase sensor trouble

CL drum phase sensor trouble

Temperature/humidity sensor trouble
(HUD_M/TH_M)

Toner supply operation trouble (K)

Toner supply operation trouble (C)

Toner supply operation trouble (M)

Toner supply operation trouble (Y)

Improper toner cartridge detection (K)

Improper toner cartridge detection (C)

Improper toner cartridge detection (M)

Improper toner cartridge detection (Y)

Toner cartridge CRUM error (K)

Toner cartridge CRUM error (C)

Toner cartridge CRUM error (M)

Toner cartridge CRUM error (Y)

Image density registration sensor trouble

High density process control high voltage
error (K)

High density process control high voltage
error (C)

High density process control high voltage
error (M)

High density process control high voltage
error (Y)

Paper feed tray 1 lift up trouble

Paper feed tray 2 lift up trouble

ICU-Fax communication trouble (ICU)

Fax EEPROM read/write error.

Fax modem operation trouble.

LIU & Fax soft switch error (combination)

Access error to 1-chip on Fax board.

Fax Pwb compatibility trouble.

Improper Fax & Destination information.

Thermistor open trouble (TH_UM_AD2).

Lower thermistor open trouble (TH_LM).

Thermistor open trouble (TH_US).

Thermistor open trouble (TH_UM_AD1)

Fuser high temperature trouble (TH_UM).

Fuser high temperature trouble (TH_LM).

Sub thermistor fusing section high
temperature (TH_US).

Fuser low temperature (TH_UM_AD2)

Fuser low temperature (TH_LM)

Sub thermistor fusing section low
temperature (TH_US)

5 continuous (POD1 not reach) jams

Summary of Contents for MX-2640N

Page 1: ...Replacement Procedure 42 Initial Setup 9 CF Card Replacement Procedure 43 Colour Calibration 12 Firmware Print Driver Revision 44 Updated Maintenance 14 Test Simulation 45 Updated Operating System Support 18 Updated Trouble Codes 52 Electrical 19 Image Send Comm Error Codes 55 Wireless LAN Setup 20 Sensor Location 61 Firmware Upgrade 25 Jam Cause Codes 63 Firmware Recovery 29 Repair Hints 65 Updat...

Page 2: ...kW TEC Value Measured 1 96 kWh 2 17 kWh 3 17 kWh Noise Measured Operating 54db Max 68db Operating 55db Max 69db Operating 56db Max 70db COPIER SPECIFICATION Copy Speed Max 26 ppm A4 14 ppm A3 31 ppm A4 15 ppm A3 36 ppm A4 17 ppm A3 E Sort SOPM Yes Yes Colour and B W First Copy Time OC B W 5 9sec Col 8 1sec B W 5 8sec Col 7 9sec B W 5 2sec Col 6 8sec First Copy Time RSPF B W 9 1sec Col 11 6sec B W ...

Page 3: ... IMAGE SEND Type STD Colour Resolution 100 150 200 300 400 600 dpi Format Mono TIFF XPS PDF PDF A Encrypted PDF Colour TIFF JPEG XPS PDF PDF A Encrypted PDF Opt MX EB11 Compact PDF Destination Desktop Sharpdesk FTP E Mail SMB Folder USB Memory HDD TWAIN WIA compliant I Fax SMTP User Registrations Max 500 one touch 500 group Bundled Utility Software Network Scan Tool Sharpdesk v3 3 1 license WIRELE...

Page 4: ...5 sheets up to A3 15 sheets Booklet Front cover up to 256gsm Staple position 3 locations front rear or both Punch Unit Opt MX PNX5A B C D Power requirements Supplied by main unit MXFN17 INNER FINISHER Paper size Non offset Offset Staple A3W to A5 A3 to B5 2 Paper capacity 80 g m2 500 sheets up to A4 250 sheets up to A3W Stapling capacity 50 sheets up to A4 30 sheets up to A3 Staple position 3 loca...

Page 5: ...andem Desk MX AMX1 Application Integration Module MX AMX2 Application Communication Module MX AMX3 External Account Module MX UN01A UN05A Sharp OSA Network Scanner Tool 1 or 5 license kit MX UN10A UN50A Sharp OSA Network Scanner Tool 10 or 50 license kit MX UNHA Sharp OSA Network Scanner Tool 100 license kit MX FR41U Data Security Kit MX FX11 Fax Expansion MX FWX1 Internet Fax Kit MX EB11 PDF Comp...

Page 6: ...PF10 Barcode font kit MX FX11 Facsimile expansion kit MX FWX1 Internet Fax expansion kit AR SU1 Stamp unit MX EB11 PDF compression kit MX EB12N Mirroring kit N MX AM10 Web browsing kit MX KB11N Keyboard unit N MX AMX1 Application integration module MX AMX2 Application communication module MX AMX3 External account module MX FR41U Data security kit Commercial version MX USX1 Sharpdesk Additional lic...

Page 7: ...ge Kit Main charge unit Cleaning blade AR Cleaning gum AS MX 230CU PTC Kit PTC unit 200k 200k 200k MX 230HB Waste Toner Collector Includes LSU cleaner x 2 50k 50k 50k MX 361FL Ozone Filter Kit Ozone filter 300k 300k 360k FUSING UNIT MX 361FB Fusing Belt Kit Fusing belt Meandering Suppress collar x 2 300k 300k 360k MX 230LH Pressure Roller Kit Fusing roller Pressure roller 200k 200k 240k MX 360WB W...

Page 8: ...AR SV1 Stamp Cartridge for AR SU1 Stamp Unit 2 cartridges SERVICE ROTATION MX 230U1 Primary Transfer Belt Unit For Service Rotation MX 230U2 Secondary Transfer Belt Unit MX 361FU Fusing Unit 230V Notes The consumable life is specified by 840K rotations therefore the page count life indicated above is for approx guidance only Also the consumable life may vary depending on the document density tempe...

Page 9: ...s Upgrade to latest version INITIAL SETUP Sim 26 01 Right Tray Installation Yes No Sim 26 02 LCC Installation Paper Size A4 Sim 26 06 Machine Destination Sim 26 35 Set Multi Error Counter Set to 1 Multi Count Sim 26 50 Long Paper Support up to 1200mm 0 Disable 1 Enable Sim 26 52 Non Printed Paper Counter Set up Sim 55 03 Process Mixed Size Pages orientation when Printing in Duplex SSW 3 6 0 Disabl...

Page 10: ...HALF TONE COLOUR CALIBRATION Sim 46 74 Engine Printer Colour Calibration Select FACTORY Mode COPY IMAGE QUALITY Check Image Quality Copy Mode Density Magnification Lead Edge Void If NG perform the following adjustments as required Sim 46 01 Copy Density Adjust Colour Sim 46 02 Copy Density Adjust B W Sim 46 09 SPF Copy Density Adjust Sim 50 28 OC ADJUST Lead Offset Mag SPF ADJ Lead Offset Sub scan...

Page 11: ... MX FN10 only Sim 26 65 Finisher Alarm Mode Limit number of Copies in staple mode ON OFF EXTERNAL ACCOUNTING MODULE MX AMX3 Sim 55 03 Auto clear function before Copy job execution SSW 1 5 0 Disable 1 Enable Sim 55 03 USB Card Reader detection control SSW 6 8 0 Disable 1 Enable Sim 55 03 Continuous print mode job queuing for OSA SSW 24 7 0 Disable 1 Enable MFP DATA BACKUP Sim 22 06 Data Simulation ...

Page 12: ...Colour balance with slightly strong cyan Def 3 Colour balance with the emphasis on Cyan COLOUR BALANCE ADJUSTMENT Sim 46 74 Engine Printer FACTORY MODE Place printed test pattern onto glass for both Copy Printer modes Manual Colour Calibration SERVICE MODE HIGH DENSITY PROCESS CONTROL Execute Sim 44 06 COLOUR BALANCE ADJUSTMENT Sim 46 74 Engine Printer SERVICE MODE Place printed test pattern onto ...

Page 13: ...67 27 for Printer Scan Test Pattern to Register Custom Service Target DEFAULT SETTING Service Mode To return machine to Standard setting STANDARD SERVICE TARGET SETTING Execute Sim 63 08 for Engine Sim 67 28 for Printer COLOUR BALANCE ADJUSTMENT Sim 46 74 Engine Printer SERVICE MODE Place printed test pattern onto glass for both Copy Printer modes ...

Page 14: ...ressure Roller Kit FK3 Fuser Web Cleaner Counter has reached the specified limit Pop Up FK3 Error Web End Detected Replace the Web Cleaning Kit TK1 Primary Transfer Unit Counter has reached the specified limit Replace Primary Transfer Belt and Blade kits Transfer Section TK2 Secondary Transfer Unit Counter has reached the specified limit Replace the Secondary Transfer Belt Kit TA Maintenance All C...

Page 15: ...ss Section MONOCHROME When the Total K maintenance counter has reached the life specified Replace Black Developer MX 36GVBA Replace Black Drum Unit MX 36GUSA or OPC Drum MX 36GRSA Main Charge Unit MX 230MK Check Replace Waste Toner Collector MX 230HB Sim 24 05 Clear Developer K Black Counter Sim 24 04 Clear Drum CTRG K Black Counter Clear Main Charger K Black Counter Clear Drum Blade K Black Count...

Page 16: ...g Kit MX 360WB Web Roller Web Guide Axis x2 Web Pressure Roller Web Pressure Roller Bearing x2 Check Clean Upper and Lower Thermistors Check Clean Fuser Separator Pawls Sim 24 04 Clear Fusing Web Counter Every 200K Every 200K Every 240K Transfer Section In addition to Total Colour Fuser maintenance if indicated Replace Primary Image Transfer Belt Kit MX 230B1 Replace Primary Transfer Cleaning Blad...

Page 17: ...Suppress Collar x 2 Replace Pressure Roller Kit MX 230LH Pressure Roller Fusing Roller Check Clean Upper and Lower Thermistors Check Clean Replace Fuser Separator Pawls Sim 24 04 Clear Fusing Belt Counter Clear Fusing Roller Counter Clear Press Roller Counter Clear Fusing Load Counter Clear Separation Pawl Counter Clear Separation Plate Counter Clear Fusing Web Counter Transfer Section Replace Sec...

Page 18: ... WHQL PPD WHQL WHQL WHQL WHQL WHQL WHQL UPD2 WHQL WHQL WHQL WHQL WHQL WHQL XPS V WHQL PC FAX 1 1 1 1 1 1 SAP Use SH1DN040 PCL or SH1HN040 PS Device Type AIRPRINT NATIVE IMAGE SEND TWAIN SCAN WHQL WHQL WHQL WHQL WHQL WHQL SCAN TO FOLDER 2 2 SCAN TO FTP SHARPDESK V3 3 SCAN TO DESKTOP COMPOSER UTILITY SRDM 04 16 Notes 1 MX FX11 is required 2 Supported on Mac OSX 10 4 to 10 8 therefore operation is no...

Page 19: ...wing U2 trouble DV BIAS VOLTAGE SIMULATION 08 01 Item Mode Adjustment Range Actual Voltage MX2640 3140N MX3640N Middle Speed DV Bias Voltage K 0 600 450 5V 450 5V C M Y Low Speed DV Bias Voltage K 450 5V 450 5V C 430 5V 430 5V M 430 5V 430 5V Y 430 5V 430 5V MAIN CHARGE GRID VOLTAGE SIMULATION 08 02 Item Mode Adjustment Range Actual Voltage MX2640 3140N MX3640N Middle Speed MC Grid Voltage K 150 8...

Page 20: ...ill not be able to connect to the intranet internet when connected to the MFP Wireless LAN Wireless LAN Support For Wireless LAN specification information please refer to the Machine Specification section Wireless LAN within this guide Wireless LAN Supported Connections Type Wired LAN Wireless LAN Infrastructure Mode Wireless LAN Access Point Mode Description 1 X X Connections are only available u...

Page 21: ...ed SSID Name of Wireless network Security Type WEP WPA WPA2 etc Level of Encryption if necessary AES or TKIP Wireless Password Procedure 1 Press the Settings button on the Operation Panel to open System Settings menu 2 Select Administrator Login and enter the Administrator password 3 Expand Network Settings and select the required connection type under Quick Settings menu Click Submit and reboot t...

Page 22: ...eless Settings Note To return the Wireless Settings back to factory default prior to setup select Initialize 6 Configure the required Wireless Settings for Access Point Mode or Infrastructure Mode by selecting the Access Point Mode or Infrastructure Mode tab Note Detailed information regarding Wireless Settings can be found on the following page Once configured click Submit and reboot the MFP devi...

Page 23: ...rity key WEP 64 bit 5 characters or a 10 digit hex number WEP 128 bit 13 characters or a 26 digit hex number WPA WPA2 8 63 characters or a 64 digit hex number Show Security Key Change this setting to ON show the security key The factory default is OFF Device IP Address Not Shown Set the IP address of the MFP Set a different segment from the IP address for a wired LAN connection Channel Not Shown N...

Page 24: ...onnected Not connected due to connection failure of USB wireless module or operation failure incorrect wireless LAN settings for example To View Wireless LAN Settings In addition to viewing the Wireless LAN settings via System Settings Network Settings Wireless Settings menu the current Wireless LAN settings can also be displayed when the key in the system bar is clicked Select Check Wireless LAN ...

Page 25: ...cted an error message will be displayed 3 Using the LCD screen browse and select the updated engine firmware file sfu 4 The current and the updated firmware versions will be shown within the display 5 Select the required firmware that requires updating Press Execute Yes to commence the update Note If all firmware including peripherals require updating select ALL as shown ...

Page 26: ...RMWARE UPGRADE SHARP 26 6 Firmware update progress and remaining time should now be displayed 7 Once the firmware update has completed successfully select OK MFP should reboot Firmware update is complete ...

Page 27: ... http 192 168 0 124 service_login html Note If User Authentication username password is enabled open the device webpage and login using the service username and password as below 2 Select Enter the Service Username and Password to access the Service Webpage and click Login Default Username service Password service 3 When the service webpage opens click Update of Firmware ...

Page 28: ...nd select Open 5 Press Execute to start the firmware update Note Once the machine has entered service download mode the update will commence and the progress will be displayed 6 When the firmware upgrade is complete click Reboot to execute a remote restart of the machine Firmware Upgrade is complete ...

Page 29: ...covery mode For MX 2640 3140 3640N series touch the LCD panel within the area shown below to select the desired key UP BACK DOWN OK MENU CN UPDATE Firmware Recovery Procedure 1 Power off the MFP and remove the cabinet MFP PWB cover 2 Set the MFP PWB UPDATE DIP SW to ON Note If a Boot failure has occurred replace the SD Card 3 Install the USB Memory containing the MX 2640 3140 3640N firmware into t...

Page 30: ...rmware update writing will commence automatically Note The abbreviated name location of the firmware that is being updated will appear in the upper right corner 7 If the firmware upgrade completes successfully RESULT OK will be displayed 8 Power off the MFP and return the MFP PWB UPDATE DIP SW to OFF Default 9 Power ON the MFP and confirm that the machine boots up normally 10 Power OFF the MFP and...

Page 31: ...ce as shown Note The E Manual firmware for MX 2640 3140 3640N series consists of 1 file UAR 2 Insert the USB memory device into a USB port on the machine and execute Simulation 49 03 E MANUAL UPDATE 3 Select the Directory containing the update file example shown MANUAL filename manual_0110A200 uar ...

Page 32: ... and updated version should then be displayed 5 Press Execute to commence upgrade Update File Checking and a progress of the update will be displayed 6 Once the update is complete press OK to exit simulation mode E Manual update is complete ...

Page 33: ...he Watermark firmware directories onto the USB drive do not change the folder hierarchy or files 2 Insert the USB memory device into a USB port on the machine and execute Simulation 49 05 WATER MARK UPDATE Note If no USB device is detected an error message will be displayed 3 Select the Directory containing the Watermark update files ...

Page 34: ... and updated version should now be displayed Press Execute to commence upgrade 5 Update File Checking and a progress of the update will be displayed 6 Once the update is complete press OK to exit simulation mode Watermark Update is complete ...

Page 35: ...arts CAUTION Please note that counter data and machine adjustment values are recorded in the EEPROM If the data in EEPROM is corrupted it is impossible to recover In such cases the only solution will be to initialise the EEPROM therefore counter data and adjustment values will be reset to 0 or default Once all the adjustment values are set to default it will be necessary to readjust all the adjust...

Page 36: ...ary Not available 6 Chinese FEP dictionary Not available 7 JOB LOG Perform via WEB PAGE 8 JOB completion list Not available 9 New N A FSS information Not available 10 User font Added Not available Perform via WEB PAGE Service or User 11 User macro Not available Perform via WEB PAGE 12 Document filing Perform via WEB PAGE or Sim56 03 Perform via WEB PAGE 13 System setting data Sim56 02 Device cloni...

Page 37: ...ed When using an HDD from another MFP Device U2 05 trouble will be displayed Use SIM16 to cancel U2 05 trouble and then format the HDD using SIM62 01 5 Clear the FAX SCANNER image memory by executing SIM66 10 This memory must be cleared for all models equipped with FAX I FAX and Network Scanner in order to keep compliance between the HDD data and the image related memory 6 Install the E Manual Dat...

Page 38: ...g the whole contents of one HDD to the other HDD Troubleshooting Use SIM62 20 to check the HDD status and refer to the following tables to confirm the relation between the HDD status and possible remedy Status Trouble when is displayed SIM 62 20 HDD2 OK NONE REBUILDING ERROR TROUBLE HDD1 OK A A A NONE A REBUILDING ERROR A TROUBLE A Status Trouble when E7 03 error message is displayed SIM 62 20 HDD...

Page 39: ...nd the HDD Replace the HDD which indicates NONE Perform the replacement procedure of the mirroring kit HDD or standard machine HDD Replace the mirroring kit Perform the replacement procedure of the mirroring kit HDD or standard machine HDD Replace both of the HDD of the mirroring kit and that of the machine D When in TROUBLE TROUBLE RAID PWB trouble Both or one HDD trouble Replace the mirroring ki...

Page 40: ... the HDD of the mirroring kit If HDD2 is in trouble replace the HDD of the machine Power off the MFP device Primary power switch WHEN REPLACING THE MIRRORING KIT HDD ONLY 1 Using a new HDD unit from Service Spare Parts replace the Mirroring Kit HDD 2 Power on Boot the MFP device Rebuilding is automatically executed 3 Check that E7 03 trouble does not occur and the UI icon which indicates rebuildin...

Page 41: ... data backed up in Step 1 Use SIM56 02 or device cloning storage backup function to import the Address book Image Send registration data and User authentication data etc Import the Document Filing data User font and macro data The JOB LOG data can be backed up but cannot be imported Caution When replacing the HDD for the mirroring kit ensure to use a new HDD unit If an HDD that has been previously...

Page 42: ... a USB memory device 2 If the operation panel has HOME screen has been customised backup the SD card data by using the Device Clone function 3 When there is FAX Internet Fax data received use SIM66 62 to back up the image data to the USB memory PDF file type and then provide the PDF data to the user The data cannot be restored to the machine 4 Replace the SD card with a new one 5 Upgrade the firmw...

Page 43: ...ile System setting SIM setting data Image quality adjustment FAX Soft SW SIM56 02 SIM56 02 Replacement Procedure When replacing the CF card be sure to use the specified CF card supplied as a service part only The firmware required for booting the MFP device must be included on the CF card that is used in this machine Commercially available CF cards do not have this firmware data 1 Use SIM56 02 to ...

Page 44: ...0 DATA SECURITY KIT MX FR41U 05 00 Ad 00 ACU MX EB11 02 00 A2 00 WATERMARK 01 00 00 00 E MANUAL 01 50 A2 00 Print Driver February 16 Driver Windows OS 32Bit 2008 7 8 8 1 10 Windows OS 64Bit 2008 R2 2012 R2 7 8 8 1 10 PCL6 10 01 06 50 WHQL 10 01 06 50 WHQL PS 10 01 05 50 WHQL 10 01 05 50 WHQL PPD 1 5 0 13 WHQL 1 5 0 13 WHQL PC Fax 3 8 17 23 3 8 17 23 TWAIN 3 01 024 000 WHQL 3 01 024 000 WHQL XPS 01...

Page 45: ...640 3140 3640N Service Manual Simulation Entry Method 1 Double click the HOME key Total use quantity Toner remaining quantity display mode screen will appear 2 Touch the VER display section as indicated below 3 Touch keys 4 Enter a main SIM code with the 10 key pad then touch the START MONO or COLOR key or select a main code from the SIM key list on the touch panel C ...

Page 46: ...tion Test 1 Developer bias setting and output 2 MHV Grid setting and output 6 Transfer setting and output 9 Duplex Operation Test 2 ADU sensor check 9 Duplex Operation Test 3 ADU load output check 10 Toner Motor Operation Test 1 Toner motor operation check 13 U1 Clear Cancel Trouble cancel U1 trouble 14 Clear Cancel Trouble cancel excluding U2 PF trouble 15 U6 Clear Cancel Trouble cancel excluding...

Page 47: ... setup 61 Coverage counter threshold setup 65 Finisher staple alarm mode set up 69 Toner near end setting 71 Web browsing trial mode setup 26 Device Configuration 73 Poster enlargement image loss adjustment 74 OSA trial mode setting 78 Remote operation VNC password setting 79 User data delete pop up display enable disable 30 Sensor Operation Test 1 Main unit sensor check 2 Paper feed sensor check ...

Page 48: ...Fine 44 Fax mode exposure adjust Ultra Fine 45 Fax mode exposure adjustment 600dpi 46 Fax mode exposure adjustment RGP RIP 47 JPEG compression rate setting 51 Heavy paper mode gamma adjustment 52 Heavy paper mode gamma default set 54 Half tone density adjustment dither 46 Copy Image Density Adjustment 55 Drop out colour mode adjustment for Image Send mode 58 Copy mode pseudo resolution setting smo...

Page 49: ...T SW6 8 USB Card Reader detection control 0 Disabled 1 Enabled SW9 5 Maintenance notification setting by Printer MIB 0 Enabled 1 Disabled SW17 3 A3 Postcard Counter Mode 0 Disabled 1 Enabled 55 MFP Data Setting 3 Controller soft switch setting SW22 5 Display toner remaining MFP Status 0 Disabled 1 Enabled Display SW24 7 Continuous print mode for OSA job queuing for external accounting 0 Job Queue ...

Page 50: ...c test 7 Smart HDD self diagnostic error log 8 HDD SD Card format excluding system operation manual area 10 Job completion list deletion with job log 62 HDD Operation Test 11 Document filing data deletion 12 Enable disable auto format for HDD trouble 13 HDD format manual area only 14 Delete document filing management data 20 Check operation of mirroring hard disk 63 CCD Operation Adjustment 1 Shad...

Page 51: ... check 31 ON OFF setting of output port Tel LIU 32 Received data check comparison 33 Busy Tone CNG CED FNET detect check 34 Display time required for sending test data 36 Check Send Receive from modem 39 Check Destination saved in Fax EEPROM 42 Rewrite PIC program installed on Fax box 43 Write program adjustment values to PIC installed on Fax 61 Display FAX related soft switch 151 250 62 FAX recei...

Page 52: ...ction error K E7 20 LSU laser detection error K 21 LSU laser detection error C 22 LSU laser detection error M 23 LSU laser detection error Y 24 LSU LD driver error K 25 LSU LD driver error C 26 LSU LD driver error M 27 LSU LD driver error Y 28 LSU PCU connection trouble 29 LSU ASIC frequency abnormality 42 Image data trouble ACRE ASIC 46 Image data decode error ACRE 47 MFP ACRE firmware inconsiste...

Page 53: ...eration trouble K 65 Toner supply operation trouble C 66 Toner supply operation trouble M 67 Toner supply operation trouble Y 70 Improper toner cartridge detection K 71 Improper toner cartridge detection C 72 Improper toner cartridge detection M 73 Improper toner cartridge detection Y 74 Toner cartridge CRUM error K 75 Toner cartridge CRUM error C F2 76 Toner cartridge CRUM error M 77 Toner cartri...

Page 54: ...EEPROM read write error 05 Erroneous detection of account management data 11 MFP PWB EEPROM check sum error 30 Serial number discrepancy MFP PCU 40 SD card system storage data error 41 HDD system storage data area error 42 Machine adjustment data system storage area error 50 HDD user authentication data sum error 60 Watermark check error 80 SCU PWB EEPROM read write error 81 SCU PWB EEPROM check s...

Page 55: ...ort sub code 1 and sub code 2 are in hexadecimal notation The others are in decimal notation 2 The communication report sub code 1 is not used in these models Report Code Final Receive Signal Send side Final Receive Signal Receive side 0 Abnormal signal Abnormal signal 1 NSF DIS SID SUB NSS DCS 2 CFR PWD SEP NSC DTC 3 FTT EOP 4 MCF EOM 5 PIP PIN MPS 6 RTN RTP PRI Q 7 No signal DCN DCN 8 PPR PPS EO...

Page 56: ...rs in the FAX board Send Bulletin board 48 OK Normal end of communication OK REPLY RECEIVE OK in Internet FAX send with reception confirmation 49 NO RX POLL The called side does not have polling function in polling reception Polling The called side has no data to send Polling 50 RX POLL FAIL In polling reception DCN is received for DTC Polling In polling sending there is no send data Bulletin boar...

Page 57: ...ive 69 MEMORY OVER Memory over in quick online sending Send 70 JOB MEMORY OVER In PC FAX reservation the number of remote parties is exceeded Send 71 NG71 XXXX 1 In PC FAX reservation data sent from PC includes some errors Send 72 NG72 XXXX 1 In department management setting on the machine side In reservation from PC FAX or PC Internet FAX a department number which is not registered on the machine...

Page 58: ...eive 85 NG85 XXXX 1 In e mail receive an error occurs in communication with POP3 server Header acquisition error Time out during mail receive 86 RECEIVED In e mail receive an unsupported attached file is received Only the TIFF F type is supported for attached files The TIFF F type of the attached file cannot be recognized There is no attached file 87 NG87 XXXX 1 In e mail receive an attached file ...

Page 59: ... length over Send 02 EOL time up Receive 03 Carrier detection time up Receive 04 Time up of the communication start command from the machine side Receive 05 Time up in phase C 8 min Send 06 Memory image decode error Receive 07 Memory image decode error Send 08 Time up between frames in phase C Report code is 0 or 16 Send Receive 09 Not used 10 Not used 11 Polarity reversion detection Receive 12 In...

Page 60: ...port disable Network send 74 An authentication of the POP server is failed when POP before SMTP is enabled Network send 75 In the setting of SSL communication when SSL communication is tried but the server side does not support SSL Network send 76 There is no image in network communication transfer Network send 80 There is no attached file in received e mail E mail receive 81 The attached file of ...

Page 61: ...SHARP SENSOR LOCATION 61 MAIN ENGINE RSPF ...

Page 62: ...SENSOR LOCATION SHARP 62 MX DE14 DESK MX DE20 DESK TANDEM DRAWER MX FN17 FINISHER ...

Page 63: ...r feed CPFD2_N3 CPFD2 not reached JAM Desk 1 paper feed PPD1_SM PPD1 remaining JAM Manual 2 paper feed CPFD2_N4 CPFD2 Not reached JAM Desk 2 paper feed PPD2_DRUM PPD2 JAM Detect DRUM Lock CPFD2_S2 CPFD2 remaining JAM Cassette 2 paper feed PPD2_FIN PPD2 JAM Finisher communication error CPFD2_S3 CPFD2 remaining JAM Desk 1 feed paper PPD2_N1 PPD2 not reached JAM Cassette 1 paper feed CPFD2_S4 CPFD2 r...

Page 64: ...roller request SPPD3_N SPPD3 not reached JAM INNER FINISHER FIN_TIME Finisher paper early JAM FPPD1_S Finisher inlet port remaining JAM FPDD_S Bundle exit remaining JAM FSTPD_S Paper exit remaining JAM FPPD1_N Finisher inlet port not reached JAM FSTPLJ Staple JAM SADDLE FINISHER FDRLMJ Paper exit roller lift motor JAM FPPD3_N Saddle paper exit not reached JAM FGMJ Gripper motor JAM FPPD3_S Saddle ...

Page 65: ... A2 or higher 2 Clear U2 00 trouble by executing SIM16 MX EB11 E7 47 trouble To support MX 2640 3140 3640N series the ACU firmware version must be upgraded to 01 00 A2 Use SIM49 10 to perform the ACRE firmware upgrade GENERAL MISC ALL Error K C M Y in Sim44 26 and or machine hangs in Sim46 74 when trying to print the calibration sheet Check replace CF card on the MFP PWB MFP fails to boot or keeps...

Page 66: ...ble to print using AirPrint Upgrade the MFP Firmware to 03 00 A2 or higher and ensure AirPrint is enabled Settings Network Settings Printer Port Settings AirPrint Settings After upgrading from Windows 8 to 8 1 or 2012 to 2012R2 Features information on the printer properties is not displayed This is caused by the OS upgrade If you change the Printer Name or change reset the Port properties of the q...

Page 67: ...settings under Network Settings Service Settings SMTP Primary Server smtp office365 com Port Number 587 Reply Email Address onmicrosoft com SSL ON SMTP Authentication ON User Name should be same as the Reply Email Address Note IMAP is not supported on the current Sharp MFPs therefore only SMTP protocol can be used The correct port for SMTP with SSL enabled is 587 for Office 365 email Scan to Email...

Page 68: ... enable single email alert notification for Customer Email address only configure the following soft switch SIM 55 03 SW28 3 change from 0 to 1 Note For dealer email address multiple email notifications will still be received Configuring Toner Low Email alerts to be sent at a specific toner remaining level If you wish to receive toner low emails at a specific toner remaining level configure the MF...

Page 69: ...tion Job Setting Security Document Filing Approval Setting menu Enable Sharing Mode SHARP OSA ALL When switching from Internal User Control to External Accounting Mode eg Papercut Unable to Communicate with Authentication Server error message occurs Under User Control Card Type Card Reader Settings menu uncheck Use IC Card for Authentication and power cycle the device Under External Account contro...

Page 70: ...Quality Lab Digitally Certified Print Driver for specified Windows Operating System is supported 06 16 Current Release Support Schedule Month Year English only Note Release schedule is subject to change without prior notice Useful Links Web Addresses Website http www sharp net au Technical Support Website Bulletins Firmware http support sharp net au isgsupport Printer Drivers Download http support...

Page 71: ...SHARP NOTES 71 Notes ...

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