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Appendix
After-Sales Services
When requesting repair
Refer to “Troubleshooting”.
If a problem persists, stop using the product and contact the
support phone number listed on the Warranty Card.
During the warranty period
Charged repairs will be carried out upon request.
After the warranty period
If the function can be maintained by repair, we will repair the
product for a fee per your request.
IMPORTANT!
z
Never attempt to modify the handset.
May cause fire, bodily injury or malfunction.
If your device has been modified previously, it will only be
accepted for the repair as long as you agree that we restore
the device to its original state. However, repairs may be refused
depending on the extent of the modification.
The following cases may be considered as a modification.
y
Stickers, etc. are applied to the display or keys
y
Decorations are made to the handset with adhesive agent,
etc.
y
Exterior parts, etc. are replaced with those which are not
genuine products
Repairs for any malfunction or damage caused by such
modifications will incur fees, even during the warranty period.
z
Do not remove the model nameplate attached to the handset.
Note that if the contents of the nameplate cannot be confirmed
such as when it is removed or replaced on purpose, repairs may
be refused.
z
Information stored in your handset, such as the settings of
various functions, may be cleared or reset if your handset is
damaged, repaired or mishandled. If this occurs, please re-enter
the information or re-specify the settings. At that time, packet
communication charges may be incurred depending on the
settings.
z
When the handset is repaired, MAC address for Wi-Fi and
Bluetooth address may be changed regardless of the faulty part.
z
Keep cash cards and other objects likely to be affected by
magnetic waves away from the handset. They may become
unusable.
z
This handset is waterproof, however, if the inside of the handset
gets wet or damp, immediately turn off the power and contact the
support phone number listed on the Warranty Card. The handset
may not be repaired depending on its condition.
