Shark SK460 series, Owner'S Manual

Page: 17 / 40

9
www.sharkclean.com
En
g
lis
h
Troubleshooting Guide
PROBLEM POSSIBLE REASONS & SOLUTIONS
Shark
®
Professional Steam
& Spray
™
Mop will not turn
on.
1. Make sure that the power cord is firmly inserted into the unit power cord recep-
tacle and in the electrical outlet.
2. Check your fuse or breaker.
3. If your unit still does not work, call Customer Service at
1-800-798-7398 .
Shark
® Professional Steam
& Spray
™
Mop will not make
steam.
1. Is there water in the water tank? If not, add water following instructions
on page 4.
2. Is the water intake tube stuck in the top of the water tank? If so, push it down so
it reaches the bottom of the tank.
3. If the unit still does not make steam, follow decalcification instructions on page 7.
Cannot select steam setting/
flashing blue light remains on.
1. If you have already plugged in the power cord, unplug and re-plug into another
electrical wall outlet. This may reset the Standby mode.
2. Add water to the water tank and press the Steam Control button to select a steam
setting.
3. If your unit still does not work, call Customer Service at 1-800-798-7398 .
Shark ® Professional Steam
& Spray
™
Mop is squirting
foam from the spray nozzle.
1. The Cleanser Bottle is not firmly inserted into the unit. Make sure that you hear an
audible “Click” when you insert the Cleanser Bottle into the appliance.
2. There may be air in the system. Hold down the spray button for 5 to 10 seconds to
flush the system.
Shark
®
Professional Steam
& Spray
™
Mop doesn’t spray.
1. Make sure that the batteries are inserted into the battery compartment behind the
Cleanser Bottle. If there are batteries, then insert new batteries.
2. Make sure that the Cleanser Bottle is inserted all the way in. You should hear an
audible “Click” when inserted.
3. Check that there is enough cleaning solution in the Cleanser Bottle. If not, insert a
new bottle of Steam Energized
™
Cleanser.
4. There may be air in the system. Hold down the spray button for 5 to 10 seconds
until solution comes out of the spray nozzle.
5. The spray nozzle at the front of the unit where the spray comes out may be
clogged. See page 9 for instructions on cleaning the spray nozzle.
The Cleanser Bottle fell out.
1. The unit is not meant to be turned upside down. When upside-down, the Cleanser
Bottle is at risk for falling out of its cradle. Please do not turn the unit upside-
down. If it is necessary to turn the unit upside-down, remove the Cleanser Bottle
first.
2. Make sure the bottle is inserted all the way in until you hear a click.
Shark
®
Professional Steam
& Spray
™
Mop left a white
spot on the floor.
1. Check to see if the cleaning pad is soaked through. We recommend that you
unplug the unit and replace the cleaning pad.
2. Make sure that the cleaning pad is attached correctly.