TOLL FREE / SANS-FRAIS: 1-800-798-7398
16
PROBLEM
POSSIBLE REASONS & SOLUTIONS
The Pro Steam Pocket
®
Mop
will not turn-on.
(The Blue Light is NOT
Illuminated.)
Ensure the power cord is plugged in correctly to a working
electrical outlet.
The Pro Steam Pocket
®
Mop
will not make steam.
Verify the Steam Control button is illuminating a solid blue
color. indicating a steam setting has been selected. Ensure that
the unit is filled with water.
Cannot activate steam mode
on the Pro Steam Pocket
®
Mop.
(Blue light remains
flashing.)
Unplug the unit it from the electrical outlet, wait 15-30 seconds,
then plug the unit back in.
The Pro Steam Pocket
®
Mop
leaves water on the floor or
is becoming hard to push.
Confirm that the cleaning pad is properly affixed to the mop
head and not overly saturated. If the pad is overly wet, unplug
the unit, wait 2 to 3 minutes for the pad to cool, and then
replace with a clean dry mop pad.
The Pro Steam Pocket
®
Mop
left a white spot on the
floor.
Always use the wet steam mop in the correct manner. Never
leave the unit with a wet pad idle for an extended period of
time.
Floors are cloudy, streaky or
spotty after steaming.
This may be the result of residue from chemicals previously used
to treat the floor. Be sure to follow the “Steps to a Shark
®
Clean
Floor” and the “Pad Care Guide” in your manual to prevent this
issue.
Unable to Resolve Your
Issue?
If you are still having difficulty using the
Pro
Steam
®
Mop,
give our Customer Care Center a call
at 1-800-798-7398.
TROUBLESHOO
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