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0800 862 0453
sharkclean .eu
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sharkclean .eu
FREQUENTLY ASKED QUESTIONS
QUESTION
ANSWER
What surfaces can
I use the Steam
Mop on?
The steam mop is designed for use on all sealed hard-floor
surfaces. We recommend that you first test an isolated
area of the floor surface to be cleaned as well as review
the use and care instructions from your floor manufacturer.
WARNING: Do not use on leather, wax-polished furniture,
synthetic fabrics, velvet, or other delicate, steam-
sensitive materials.
NOTE
: On surfaces treated with wax and on some no-wax
floors, the sheen may be removed by the heat or steam
action of the unit. Test an isolated area of flooring first to
see if sheen is affected.
Can I use the steam
mop on carpets?
Yes, but only when attaching the carper slider to ensure it
slides across fabric.
Can I put something
other than water in
the water tank of
the steam mop?
DO NOT
add cleaning solutions, scented perfumes, oils, or
any other chemicals to the water used in this appliance,
as this may damage the unit or make it unsafe for use. We
recommend using distilled water in your steam mop.
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0800 862 0453
WARRANTY TERMS
AND CONDITIONS
When a consumer buys a product in the UK, they get the benefit of legal rights relating to the quality of the
product (your “statutory rights”). You can enforce these rights against your retailer. However, at Shark we are so
confident about the quality of our products that we give you an additional manufacturer’s warranty of up to two
years. These terms and conditions relate to our manufacturer’s warranty only – your statutory rights are unaffected.
The conditions below describe the prerequisites and scope of our warranty. They do not affect your statutory rights
or the obligations of your retailer and your contract with them.
Shark
®
Guarantees
A household appliance like a steam mop constitutes a sizeable investment. Your new machine needs to work
properly for as long as possible. The guarantee it comes with is an important consideration - and reflects how much
confidence the manufacturer has in its product and manufacturing quality.
Every Shark
®
machine comes with a free parts and labour guarantee. Our customer service helpline (0800 862
0453) is open from 9.00am to 6.00pm Monday - Friday. It’s free to call, and you’ll be put straight through to a
Shark representative. You’ll also find online support at www.sharkclean.eu/uk.
How do I register my extended Shark
®
guarantee?
You can register your guarantee online within 28 days of purchase. To save time, you’ll need the following
information about your machine:
• Serial number (on the machine rating label)
• Date you purchased the machine (receipt or delivery note)
• To register online, please visit www.sharkclean.eu/uk/register-guarantee
IMPORTANT
• Both the 1 year and the extended further 1 year guarantee will only cover your product from the date of purchase.
• Please keep your receipt at all times. Should you need to use your extended guarantee we will need your
receipt to verify the information you have supplied to us is correct. The inability to produce a valid receipt may
invalidate your guarantee.
What are the benefits of registering my free Shark
®
guarantee?
When you register your guarantee we’ll have your details to hand if we ever need to get in touch. You can also
receive tips and advice on how to get the best out of your Shark
®
steam mop and hear the latest news about new
Shark
®
technology and launches.
If you register your guarantee online, you’ll get instant confirmation that we’ve received your details.
How long are new Shark
®
machines guaranteed for?
Our confidence in our design and quality control means that your new Shark
®
steam mop is guaranteed for a total
of two years. (1 year and the extended further warranty of 1 year).
What is covered by the free Shark
®
guarantee?
Repair or replacement of your Shark
®
machine (at Shark
®
’s discretion), including all parts and labour. A Shark
®
guarantee is in addition to your legal rights as a consumer.
What is not covered by the free Shark
®
guarantee?
• Normal wear and tear.
• Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of
the steam mop which is not in accordance with the Shark
®
Operating Manual supplied with your machine.
• Use of the steam mop for anything other than normal domestic household purposes.
• Use of parts not assembled or installed in accordance with the operating instructions.
• Use of parts and accessories which are not Shark
®
Genuine Components.
• Faulty installation (except where installed by Shark
®
).
• Repairs or alterations carried out by parties other than Shark or its agents.
What happens when my guarantee runs out?
Shark
®
does not design products to last for a limited time. We do appreciate that there may be a desire for our
customers to want to repair their steam mops after the warranty has elapsed. In this case please contact our free
phone customer service help line and ask about our out warranty program, on 0800 862 0453.
Where can I buy genuine Shark
®
spares and accessories?
Shark
®
spares and accessories are developed by the same engineers who developed your Shark
®
steam mop. You’ll
find a full range of Shark
®
spares and replacement parts for all Shark
®
machines at www.sharkclean.eu/uk/parts.
Accessories are at
www.sharkclean.eu/uk/accessories.
Please remember that using non-Shark
®
spares invalidates your guarantee.
