TWO (2) YEAR LIMITED BATTERY GUARANTEE
When you buy a product in Germany as a consumer, you get the benefit of legal rights relating to the quality of the
product (your “statutory rights”). You can enforce these statutory rights against your retailer. However, at Shark we are
so confident about the quality of our prod-ucts (the “Products”) that we give you an additional manufacturer’s battery
guarantee of up to two years. This guarantee only ap-plies to the Product if it is bought in new and unused condition.
These terms and conditions relate to our manufacturer’s battery guarantee (the “battery guarantee”) only – your
statutory rights as a buyer are unaffected. Please note that the 2 year guarantee is avail-able in all EU countries and in the
UK if it stops being an EU country during the guarantee term.
The conditions below describe the prerequisites and scope of our battery guarantee which is issued by the SharkNinja
Germany GmbH, Kurt–Blaum–Platz 8, 63450 Hanau (Germany) (“us”, “our” or “we”).. They do not affect your statutory
rights or the obligations of your retailer and your contract with them.
Shark
®
Guarantees
Our customer service helpline (0800 000 9063) is open from 9.00am to 6.00pm Monday - Friday. It’s free to call, and
you’ll be put straight through to a Shark representative. You’ll also find online support at www.sharkclean.eu.
How do I register my extended Shark
®
guarantee?
You can register your guarantee online within 28 days of purchase. To save time, you’ll need the following information
about your Prod-uct:
• Model no.
• Serial Number (only if available)
• Date you purchased the Product (receipt or delivery note)
To register online, please visit www.sharkclean.eu
IMPORTANT
• The battery guarantee covers your battery for 2 years starting on the date of purchase.
• Please keep the receipt at all times. Should you need to use your guarantee we will need the receipt to verify the
information supplied to us is correct. The inability to produce a valid receipt will invalidate your guarantee.
What are the benefits of registering my battery guarantee?
When you register your guarantee, we’ll have your details to hand if we ever need to get in touch. You can also receive
tips and ad-vice on how to get the best out of your Shark vacuum and hear the latest news about new Shark technology
and launches. If you reg-ister your guarantee online, you’ll get instant confirmation that we’ve received your details.
Details of our privacy policy can be found at www.sharkclean.eu
How long are new Shark Lithium-Ion batteries guaranteed for?
Our confidence in our design and quality control means that the battery in your new Shark vacuum cleaner is guaranteed
for a total of 2 years.
What is covered in my battery guarantee?
1. The original Lithium-Ion Battery, in Shark’s sole discretion, will be replaced or repaired for up to 2 years from the
original purchase date (including transport and shipping costs).
2. In the rare event that a replacement battery is issued, the guarantee coverage for the replacement battery ends six
months fol-lowing the receipt date of the replacement battery or the remainder of the existing guarantee, whichever
is later.
What is not covered by the battery guarantee?
1. Normal wear and tear of Lithium-Ion Battery, within the temperature range set out under the safety instructions
section.
2. Any battery that has been tampered with or used for commercial purposes.
3. Damage caused by misuse, abuse, use of the vacuum outside of the approved temperature range, or careless
handling, or dam-age due to mishandling in transit.
4. Injury or damage caused to people or things other than the battery itself.
5. Faulty installation (except where installed by Shark).
6. Repairs or alterations carried out by parties other than Shark or its agents, unless you can show that the repairs or
alterations carried out by others are not related to the defect for which you exercise the battery guarantee.
Problems with your battery
If your Lithium-Ion battery fails to operate properly while in use under normal household conditions within the guarantee
period, please call our freephone customer service helpline on 0800 000 9063 for product help and support.
REGISTER MY PRODUCT
PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE.
These instructions are designed to help you keep your Shark vacuum cleaner running at
peak performance.
TIP:
You can find the model and serial numbers on the QR code label which is located on the
bottom of the back of the vacuum pod and battery.
TECHNICAL SPECIFICATIONS
Voltage:
28.8V
Watts:
260W
Amps:
9A
RECORD THIS INFORMATION
Model Number: �����������������������������������������������������������������
Date Code: ���������������������������������������������������������������������
Date of Purchase: ���������������������������������������������������������������
(Keep receipt)
Store of Purchase: ���������������������������������������������������������������
sharkclean.eu
ENGLISH
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