PROBLEM
POSSIBLE CAUSE
SOLUTION
Ambient temperature display
“E” on standby mode
The ambient temperature sensor
damaged
Turn on the machine, "E"
disappears and the ambient
temperature
will no longer
display.
Ice Full Indicator Light is on
Too much ice cube in the basket
Remove ice from the basket
Add Water Indicator is on
Insufficient water in tank
Turn off the unit, add water to
<FULL> level, and re-start the
unit.
The water reservoir has
water, but
is on
The inlet solenoid valve damaged
Need professional maintenance
Inner water level exceeds ice
basket, and
is on
The water level switch in the inner
tank does not slide up and down
smoothly
Clean the water level switch until
it slides smoothly
is flashing
Ambient temp sensor damaged
The unit can still work, and you
need to change a new sensor
stays on
Refrigerating tube sensor
damaged
Need professional maintenance
No water come out from the
water pipe
The holes are blocked
Use slim wire to prick each hole
until water flow out easily
Water filter block
Clean the water filter
Ice cube is too thick and
can’t drop down
Ice making cycle is too long
Press “—” to decrease the ice
making duration
Ice making performance is
poor
Ambient temperature is too high
Move the unit to a cooler place
Water temperature is too high
The water temp should be no
higher
more than 77
℉
Ice making duration is too short
Press “+” to increase the ice
making Duration
Unit works but there’s no ice
cube
Ambient temperature or water
temperature is too high
Move the unit to a cooler place
where the ambient temp. is
lower than 86
℉
, and fill with
cooler water.
Refrigerant system leakage
Need professional maintenance
Refrigerant system is blocked
Need professional maintenance
TROUBLESHOOTING
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