CX True Wireless | 9
In this case to the following steps are necessary to establish a full
Bluetooth connection:
•
Put both earbuds into the charging case
•
Enter the Bluetooth menu of your smartphone
•
Delete/Unpair all entries "CX True Wireless" (and "LE-CX True
Wireless" if available) in the list of paired devices
•
Switch off Bluetooth and activate Bluetooth again on your smart-
phone (Alternatively: Reboot your smartphone)
•
Take both earbuds out of the charging case
•
Enter pairing mode manually by pressing both earbud touch pads
for at least 3 seconds (Pairing mode is indicated by blue/red alter-
nating LED indicator on earbuds)
•
Enter the Bluetooth menu of your smartphone and select entry
"CX True Wireless"
•
The CX True Wireless will now be paired and connected with
Bluetooth audio
It is recommended to first establish the Bluetooth audio connection
before then connecting the Sennheiser Smart Control app. This
avoids potential issues with certain smartphones.
What should I check if I can’t hear anything when using the ear-
buds?
Answer:
Make sure that the earbuds are charged and connected to your Blue-
tooth device. Check that the Bluetooth settings of your connected
device have media and calls connection activated.
Additionally, make sure the earbuds are inserted into your ears cor-
rectly. Increase the volume on your Bluetooth device and on the ear-
buds by pressing on the right earbud's touch pad until you hear the
voice prompt "Volume max".
What should I check if I can’t pair the earbuds with my Bluetooth
device?
Answer:
If Bluetooth pairing does not work, proceed in the following order:
•
Charge the CX True Wireless for at least 1.5 hours to ensure they
are fully charged. The charging LED pulsates yellow to indicate
charging and permanent green to indicate they are fully charged.
•
Take the earbuds out of the charging case.
•
Simultaneously touch and hold the right and left touch control for
3 seconds to start pairing mode. The LED of the right earbud flash
red and blue.
•
Start the search for Bluetooth devices on your smartphone and
select “CX True Wireless”.
•
If necessary, enter the default pin code “0000” on your smart-
phone.
•
If, after the steps above, the Bluetooth pairing still does not work,
restart the earbuds (see “How can I reset the earbuds?”).
What should I check if one of my earbud’s LED are alternating
