12 | CX True Wireless
You may also try the following: Go to the smartphone's security and
location settings and turn "use location" off and on again, even if the
location service is already turned on. This is because some Android
models require that the location service is activated when using
Bluetooth Low Energy connection, even when the location informa-
tion is not used. Sennheiser does not use or store location informa-
tion of the user for other reasons.
You may also perform a factory reset of the CX True Wireless. Dis-
connect the „CX True Wireless“ after the factory reset, i.e. remove
entries „CX True Wireless“ (and „LE-CX True Wireless“ if available) in
the Bluetooth settings of your smartphone and pair „CX True Wire-
less“ again.
How do I ensure my voice is picked up clearly during phone calls?
Answer:
If you find that your voice can't be heard well by the other party on a
phone call, you may wish to check the following: During phone calls,
ensure that the earbuds are inserted correctly into the ear-canal and
then rotate them slightly. Please also check that the microphone
opening is not blocked by the ear itself.
Additionally, wind may sometimes impact the quality of the phone
call.
You could enable/disable adjustable sidetone to improve phone call
quality.
Which spare parts are available for my CX True Wireless?
Answer:
The following replacements of silicone ear adapters for the CX True
Wireless are available:
•
5 pairs of ear adapters White (size XS): Order No. 508835
•
5 pairs of ear adapters White (size S) : Order No. 508836
•
5 pairs of ear adapters White (size M) : Order No. 508837
•
5 pairs of ear adapters White (size L) : Order No. 508838
•
5 pairs of ear adapters Black (size XS): Order No. 508603
• 5 pairs of ear adapters Black (size S) : Order No. 508604
•
5 pairs of ear adapters Black (size M) : Order No. 508605
•
5 pairs of ear adapters Black (size L) : Order No. 508606
Further information on accessories and spare parts can be found on
Sennheiser's CX True Wireless product page in the section "Related
products - Accessories".
For separate spare parts of the CX True Wireless like one single
earbud please contact your Sennheiser service partner.
How can I contact the Sennheiser service department?
Answer:
Contact information of your Sennheiser service partner can be found
here: www.sennheiser.com/service-support
