![background image](http://html.mh-extra.com/html/sennheiser/502873/502873_instruction-manual_1240175029.webp)
If a problem occurs ...
28
If a problem occurs ...
Sound problems
Problem
Possible cause
Possible solutions
Page
No sound
Transmitter is/headphones
are switched off
Switch the
transmitter/
headphones on
18/20
Headphones are muted
Cancel the muting
12
Jack plug is not properly
connected
Check the plug
connection
12
Sound source is switched
off
Switch the sound
source on
–
Audio cable is defective
Replace the cable
–
Transmission between
transmitter and
headphones is disturbed
by interferences (including
ESD) in the vicinity
Associate the
headphones with the
transmitter again
23
Disconnect the
transmitter from the
mains and reconnect
it again
13
Remove the
rechargeable
batteries and
reinsert them again
15
Headphones are not
correctly associated with
the transmitter (e.g.
additional headphones)
Associate the
headphones with the
transmitter
23
Occasional
sound
dropouts
Headphones are out of
range
Reduce the distance
between
headphones and
transmitter
12
Signal is shielded
Remove obstacles
between transmitter
and headphones
12
Interfering devices in the
vicinity
Change your position
12
Sound is too
low
Volume of the sound
source is adjusted too low
Increase the volume
of the sound source
–
Signal of the sound source
is too weak
Turn the
VOLUME
control
햶
on the transmitter
clockwise
21
Headphone volume is
adjusted too low
Increase the volume
by pressing the
button
쐏
21