USER MANUAL – Z-GPRS2-SEAL / Z-LOGGER-SEAL
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-The SIM PIN is enabled. Insert the SIM in a mobile phone
and disable the PIN or enable it and insert the PIN code in the
setup software
The GSM signal is too low
-Wait at least 10 minutes from turning on the device before
reading the GSM value
-Try using another mobile service provider's SIM
-Move the Z-GPRS2 installation
-Use an optional external antenna:
for further information,
contact Seneca or visit the Z-GPRS2 section at
www.seneca.it.
Residual credit is not sent for the SIM
-Check the method used to receive residual credit from the
mobile service provider (ring or SMS, SMS request text).
-The SIM is not top-up but subscription
No communications from RS485 serial #1 BUS
IDC10
-Turn switch SW2 to “ON” see chapter 2
Z-GPRS2 worked correctly for a few
days/months but stopped sending SMS and
logs.
-No SIM credit. Top-up the SIM card.
-The SIM card expired, replace the SIM card or contact your
mobile phone provider.
Using Z-GPRS2 via ethernet, you get the
SMS: "NTP error"
The clock synchronization is activated, via ethernet this
is done via NTP (network time protocol),but you can
not contact the NTP server:
-Make sure that the UDP port 123 is open
-Check the configured NTP server address
The device is unable to send emails or ftp
files on the Internet through the
Ethernet port but a PC connected
to the same LAN can send emails and ftp
files.
-Try to change Router/Modem
-Update the Router/Modem Firmware
-Keep open on the router the ports:
UDP/TCP 25
UDP/TCP 21
UDP 123