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Doc# 2016-25-05 Rev F Technical Support 678-208-3087 Ext #1 Airtext Installation Manual
Compatible PED (Personal Electronics Device)
Android
devices
must run on Android version 5 or above. The following devices are known to
work. Most new devices are expected to work.
•
Google Nexus 5, 6, & 6P
•
HTC One mini 2*
•
LG G2, G4
•
OnePlus One, X
•
Samsung Galaxy S2, S4, S4 Mini, S5, S6, S7, Note 2, Note 4
•
Sony Xperia Z, Z3
Apple iOS devices
should as a minimum run iOS version 9.3.
•
iPhone 4s and above.
•
iPads should be 3rd generation or above.
•
iPod Touch should be 5th generation or above.
Airplane mode: The exact operation of Airplane mode varies from phone to phone, and even from one
operating system release to another. The most common effect of enabling airplane mode is that it turns
off all possible radios in the cell phone. Most devices let you enable airplane mode and then permit the
user to re-enable just the radios that they want to use. Be sure to enable Bluetooth after enabling airplane
mode in order to use Airtext.
Wired Data Problems
Airtext routers support several wired data connections to aircraft systems and companion products.
ARINC-429 and RS-232 are commonly used to input a variety of avionics information such as GPS,
Altitude, and Ground Speed. A common problem with ARINC is swapped A and B wires. Messages will
still appear if the wires are swapped, but the channel may have unexpected labels, and those labels may
contain wildly incorrect data. The most common problem with RS-232 is improper configuration caused
by a mis-communication of the manufacturer, model number, and firmware version of the avionics that it
is connected to. Verify that info and Send Solutions Technical support staff can verify the configuration.
Voice Problems
The menu item for Voice dialing is not made available to users unless enabled via the dealer menu. Call
Send Solutions technical support @ 678-208-3087 for instructions on how to enable the voice dialer
menu item.
If the Airtext router works for texting but not voice, then check to see if the Iridium Voice SIM card is
expired, depleted, suspended, or has billing or accounting problems.
Check to see if the Bluetooth hands free headset is paired and connected.
