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Doc# 2016-25-05 Rev F Technical Support 678-208-3087 Ext #1 Airtext Installation Manual
20.
ARINC RX2 B
ARINC RX2 B
In
21.
CAN Bus Low 1
CAN Bus Low 1
Out
22.
CAN Bus Low 2
CAN Bus Low 2
Out
23.
Ground
Ground
--
24.
RS-485B/ RS-232 RX
RS-485B/ RS-232 RX Port 1
In
25
Reserved
RS-485 B Port 2
In
TROUBLESHOOTING
Initial Installation Troubleshooting.
Enable the “Show Connection Icon” option in the menu if not already enabled. Is it green, yellow, or
grey? Green indicates successful recent connection between the phone/tablet and the Airtext router.
Yellow indicates a marginal or sluggish connection. If the icon is grey then there is no Bluetooth
connection. This may be caused by loss of power, missing Bluetooth antennas, incompatible phone, or
disabled Bluetooth on the phone.
Do you get a checkmark in the bottom right corner of a message immediately when you send it, or is there
a delay? The check mark indicates successful reception of the message by the Airtext router. This is the
first step in getting your message to the ground.
If you get check marks with each sent message and the messages are still not making it to the ground.
Did you call us to have the Airtext router commissioned or provisioned? Airtext routers are typically
shipped in their enabled condition. If the Airtext unit was shipped more than a month or two prior to
installation, then it may be in IRIDIUM SUSPEND condition in order to suspend monthly data charges.
Please call Send Solutions Technical support to put the Airtext router in operate condition. Please have
the Airtext Serial number or the Iridium IMEI number (from the label on the rear of the unit) available
when calling.
Select the “Send Health Message” from the menu. This exercises the Airtext system from the flying PED
to the Public Switched Telephone network and back again by sending a message around the full loop and
reporting the number of seconds for that full round trip.
Is there a problem with a specific region or country? Try texting a USA SMS phone number.
