Troubleshooting
Smart Color Watch
34
18. TROUBLESHOOTING
WARNING! Risk of material damage!
Never attempt to repair the device yourself.
18.1
FREQUENTLY ASKED QUESTIONS
Here you can find a collection of frequently asked
questions and their answers. Scroll up to display
further questions.
Opening the function
•
In the
Settings
menu, select
Frequently Asked
Questions
.
18.2 CAUSES OF FAULTS
If your device fails to function as required, please try this checklist first. Perhaps it is
just a small problem that you can resolve yourself.
If you cannot resolve the fault, please contact our service centre
Fault
Possible causes / action
Device not
functioning
•
Is the battery charge too weak? Is the battery icon flashing in
the display? Is the display of the watch lit up? Charge the watch
using the charging cable.
Incoming mes-
sages are not
displayed on
the watch.
•
Please note that notifications of new messages are not dis-
played continuously. They only appear briefly after the new
message is received.
•
Are the individual services switched on under
Settings
->
Device
->
Notification Filter
?
•
Were you within the Bluetooth reception radius of approx.
10 metres when the message was received?
•
Is the watch paired with the smartphone?
No connection
when the func-
tions of the
app are
opened.
•
Are the smartphone and the smartwatch within the Bluetooth
range?
•
Is Bluetooth activated on the smartphone?
_SW294_Smartwatch_online.book Seite 34 Donnerstag, 17. Oktober 2019 3:17 15
